Aspen Dental

I was misinformed of the services I needed and was then lead to believe that those same services would not be rendered. Still paid.
I have visited Aspen Dental since last year. This year, I requested an appointment for a regular cleaning. The penson in charge of reviewing customer's billing and accounts told me that their dentist had determined that I needed a "Deep Cleaning" and that a $39 co-pay would apply. She also told me that due to how their billing system works, I had to pay it over the phone in order for her to make the appointment. I told her that I would call on a future date. I tried to make an appointment at another Dental Practice, but this new place required a set of X-Rays that my insurance only covers every 5 years. Since it was already december, and Aspen Dental took much longer than anticipated to get me that copy, I reluctantly made an appointment for a cleaning at their office.

Surprisingly, I was not asked for any payments and was greeted by their oral hygienist who led me to a room and explained that he would be performing a cleaning. Not trying to hide any details from him, I was explained to him that I was told that I needed a deep cleaning He excused himself and went to check on some charts. He said that I did not need a deep cleaning and proceeded with his work. After he was done, on my way out I was told by the receptionist that I had a balance of $39 that needed to be paid. I asked her why, since I had only gotten a regular cleaning which is 100% covered by my insurance twice a year. She told me that the cleaning was covered but that there was an additional service which was only covered partially and that I had to pay the difference. I was very annoyed by the miscommunication, but, not wanting to make a scene or give an employee a hard time for doing their job, I pulled out my credit card and asked for a copy of the services provided on that day.

After I got home, I was able to review what was done to me that day and I realized what had happened. My insurance did indeed cover the cleaning at 100% but a fluoride treatment was applied to my teeth. Now, since this treatment is optional (specially because we already get plenty of that brushing our teeth every day), my insurance only covers a portion of the cost for it.
That means that on my initial conversation with Aspen Dental, they did not disclose the additional and very much option service they were tackling on and then on the day of the visit, they simply performed it without my consent and without explaining that it was once again OPTIONAL.

Aspen dental billed a medical credit card without proper consent. The service provided was not not counseled properly.
June 25, 2018 I walked in to Aspen Dental because of a toothache. My dental insurance, Delta Dental pays 100% for Xray and cleaning twice a year. I was expecting both of those services to be done that day. Aspen did an oral exam and explained I needed more dental work (bridge and implants). They provided a summary and pricing. Not ready to do that work, because of cost, I decided to proceed with the covered services of Xray and cleaning. What they actually did was given me a "deep" cleaning which is not 100% covered and charged a medical credit card, that I applied for, $4,804.92 with out me knowing. I was expecting to receive an itemized summary along with my covered cleaning. About a week later I called the CC company that I had applied for at Aspen because I decided the extra work summary was extremely costly. When I called Dental First Finances, the CC company, I asked to close the account. They informed me that was not possible because Aspen Dental had created a transaction. Shocked, I called Aspen to find out why they used that credit card. The representative could not answer why except that they assumed I would proceed with all dental work talked about. Not only that I thought I was receiving a basic cleaning. They started a deep cleaning without proper explanation. I found this is Aspen's MO. They push "deep" cleanings and charge inappropriately. I've been in constant contact with the CC company and Aspen to get this fraudulent claim removed from the card with no avail.

I had dental work done by this office on Dec 14, 20I7. I paid in advance on 11/22 the amount of $1165 and then $1024 on 12/14 as requested by Aspen Dental. I was told the rest of the amount owed would be covered by***, my dental insurance. I noted in Feb that my account on CIGNA.COM was still not paid and contacted Aspen Dental. They instructed me to call*** to determine why the status of the claim was still Pending. I called*** and was told that they were waiting for some paperwork to be submitted by Aspen Dental. Since then, I have called dozens of times, to both companies, and have been told several excuses. For awhile*** said Aspen had changed tax id numbers and was told by Aspen that they were in the process of providing that information. After several weeks,*** said it was still waiting for other information from Aspen. Aspen first told me that they had sent the required information and later changed their excuse that the home office for Aspen was trying to work things out with***. I have been the go-between these two companies for 4 months since it's now April 16 and it's still pending. I am now receiving bills from Aspen for what they say is the outstanding balance owed when I was assured by them that the two payments I provided were going to cover the full procedure. I will not pay any bill from them and am still under the understanding I paid in full before the procedure was completed. I am tired of Aspen not resolving this issue and will never use the company again.