Ashton Woods

August 25, Due to Fair Housing Laws we are unable to grant [redacted] ***’s request for a waiver of July’s late fee Rent is due on or before the first day of every month It would be considered a fair housing violation if a late fee is waived for one and not for everyone We are very sorry [redacted] is not happy with the decision Our management company handles incoming calls and emails from properties across our national portfolio Questions concerning a late fee would be answered at the property level and [redacted] request was redirected to our office for consideration [redacted] remains in great standing with our office We welcome the opportunity to assist her during her residency Please review the four documents attached in response to [redacted] ***s complaintA- Lease agreementB- Application and our policyC- Welcome letter received at move inD- Proof of amount and date and time of her payment in July Best regards, [redacted] Assistant Property Manager 864- [redacted] @b [redacted]

August 25, 2015 Due to Fair Housing Laws we are unable to grant [redacted]’s request for a waiver of July’s late fee.  Rent is due on or before the first day of every month.  It would be considered a fair housing violation if a late fee is waived for one and not for everyone.  We...

are very sorry [redacted] is not happy with the decision.   Our management company handles incoming calls and emails from properties across our national portfolio.  Questions concerning a late fee would be answered at the property level and [redacted] request was redirected to our office for consideration. [redacted] remains in great standing with our office.  We welcome the opportunity to assist her during her   residency.   Please review the four documents attached in response to [redacted]s complaint. A-     Lease agreement. B-      Application and our policy. C-      Welcome letter received at move in. D-     Proof of amount and date and time of her payment in July.   Best regards, [redacted] Assistant Property Manager 864-[redacted]