Ashley HomeStore

First of all, I purchased 2 recliners from Ashley and they were supposed to be delivered September 1st. I called and called and no one would answer the phone at the store. My chairs finally arrived around the 25th of the month. One of the chairs was damaged. Immediately called and no one would answer the phone at the store. I made multiple calls to the customer service line and sat on hold for over 30 minutes each time. They assured me someone would contact me in a few days and schedule for a technician to come out. Never heard from anyone. Called several more times and finally got through again and they told me the technician would be here on October 8th. Still haven't seen a technician. I stayed on hold for over an hour last night and couldn't talk to anyone. Finally I got someone to answer at the store this morning. He said he couldn't make me any promised but he would start working on this tomorrow. This is completely unacceptable!

I purchased a recliner for $267 on august 24th at the Ashely’s in Flowood. About 3 days later I requested a refund to cancel the order. It has been almost 2 months since I’ve received a refund for my recliner that I canceled and I’ve pretty much gotten the run around from the managers and associates at the store I purchased from. I then tried to take matters higher by contacting customer service and I was still unsuccessful with getting my refund. I am requesting double for my refund simply for having to wait this long. I needed that money more than they will ever know which led to me having to borrow money I didn’t have to pay some bills. I shouldn’t have had to go through this and I feel that they were in the wrong for making me wait this long.

Thanks

I want to go ahead and payoff my balance. I've tried reaching out to the company for the past week and no answer. When I bought the furniture I had to get a protection plan. I didn't use my protection plan and I was told if I didn't use it then I will have to use the remaining funds to purchase something in the store. I don't want anything from Ashley Furniture due to the furniture is trash and so is the Sales. I would like for the amount of the plan to be deducted from my payoff amount. Please help me with this!! I just want to pay this off and have no affiliation with this company. Thanks in advance for your help!!

I have been calling over the past week and talking to customer service representatives and managers at the Flowood location where I made the purchase to cancel an order. I have been given the run around and everyone tells me it’s someone else’s responsibility to cancel the order. The delivery date has been pushed back from what I was told originally when I purchased the furniture. I just want this order cancelled and my refund.

The salesman *** misled me at the time of purchase. I specifically asked prior to purchase of a living room suit that I will only purchase the furniture if delivery men will take away my old furniture when they deliver the new furniture to my home. I asked him 3 times before purchase and he assured me there would be no problem. I had to refuse the furniture when the delivery came because they said this was not true. The store manager stated it was not true however stated that despite being misinformed by the salesman he will charge me 10% for cancellation. He stated it was a corporate policy but upon calling corporate they stated the particular store sets that policy and referred me back to him (***). The manager said it was not his duty to talk to the salesman on his floor (***). I was misinformed to get. Purchased and then charged $379 to cancel without the manager or salesman taking ownership of misinforming me about delivery at the time of purchase.

I made a purchase on Black Friday November 2019. Total order cost was $3800 for mattress, box springs, table and chairs. We received partial order in December along with damaged box springs. We called to do and exchange on box springs and find out when delivery of mattress would be expected. At first they didn’t want to give an exchange for damaged box springs because they claim it had been too long from purchase date, , but we didn’t have our mattress so we never opened it until the anticipated delivery of mattress. They changed delivery of mattress 4 times since November.. finally after the 4th push back on mattress delivery, we asked to have it cancelled and refunded. We returned the damaged box springs and still to this day have not received our refund of $2400. We have called several times asking why it’s taking so long, no one can give any answers. Spoke with corporate offices and local offices, and local manager ***.... several times and we can never get a straight answer. We have visited the local store in person twice asking to speak with management, the only answer we get is they are looking into the matter. We are extremely frustrated and just want our refund. We’re going into February almost and we still to this day Wednesday 1-29-20 have not received our refund. I will never shop at this furniture store again and do not recommend them to anyone.

Company will not stand by manufacture warranty or 5 year protection plan that was purchased at time bought. I have been unsucessful at getting mananger to call back and resolve problem. This has been going on since this past summer and furniture was delivered 1st of May. Customer service with protection plan will not cover due to it being under 1 yr warranty. Furniture is defected. They will not even come look at. I need help

I purchased a bed, mattress, loveseat, sofa, and recliner on December 8th 2019. First,I didn't receive it until over a month later. I specifically gave them a date that I was moving into my apartment and I asked the salesman if they could deliver at the end of the month. He assured me my furniture would be delivered by then. I received my bed around January 19th and the rest was delivered around the 26th. I had to sleep on the floor over two weeks with my bad back.

After a couple of months the bed broke. I called the salesman to let him know the bed had already broken after just 4 or less months. He had an attitude toward the issue. Of course, he reminded me of the warrant we have to pay in this case, which is $500 and I feel like this should be optional. I figure for them to charge this fee, the company is aware of the poor quality of furniture they are selling. When I purchased my furniture, the furniture in the store was a better quality then what I received. In April, I noticed I was itching and I thought it was the sheets I bought. In May I noticed bugs in my headboard. I had never had bed bugs before so I didn't realize it until I googled it. I have proof that my last apartment didn't have bed bugs and that the apartment I moved into didn't have them either. I didn't bring any furniture to my new apartment. I called Ashley Furniture again about this issue and the manager was not there. I spoke to a young lady and she assured me she would get with the manager and call me back. This was about a month or two ago and I haven't heard from anyone yet. I feel like I should be reimbursed for the 642.00 I had to pay to get rid of the bed bugs and that I shouldn't have to pay $500 fee incase the furniture break. Something needs to change with this company policy and the quality of the furniture.

I purchased a bedroom suit on or about March 25, 2018. This date is approximate. The very net day I went in to have the purchase refunded because after a careful review of the bed frame it was broken with no way to fix it correctly since the store had tried to do it unsuccessfully.

I have waited for the refund of my money for over a month. I have been told every week they are waiting for the owner to sign the check. To date I am yet to receive my funds.

On 12/1/18, I purchased and paid cash for a leather sofa and love seat and 2 matching leather recliners with a purchase price of over $5,000.00. After many calls to Ashley warehouse, it was finally delivered on February 2, 2019, which took 9 weeks to get delivered, and I was told 4 weeks. Upon inspection at delivery which was almost 3 hours late,, the leather couch was torn badly at the top right back side. Also, one of the recliners was torn on the left arm and there was no right arm for the recliner, so part of one recliner is missing. Now it's almost March, and I've been out a whopping $5000. cash since December 1, 2018, and I am absolutely not satisfied. The warehouse called me Friday, 02/22/19, and said that they would be coming out Thursday, 02/28/19 to repair couch. A brand new leather couch, and they can only repair it. All I want is a full or partial refund for the slowness of service, and I will never be satisfied with this furniture or the way that I, as a customer, have been treated through this whole process which is still going on 3 months later. I will never buy anything else from Ashley Furniture and will never recommend them to anyone. This whole purchase from start to finish has been a nightmare.

I signed paperwork on February 2, 2019 for a bedroom suit. Before signing I was told delivery could take up to 4 weeks. I called February 19th to check the status because salesman *** didn’t give me any further information on how they would contact me or when. I’ve sold my previous bedroom set because I was under the impression my furniture would be here sometime next week. When I called on the 19th I was informed to call back and ask to speak to my salesman. I spoke with him and he put me on hold. He had someone else break the news that it may take up to 10 weeks to receive my furniture. He stated he would call me back and never did. I called again to see if there was a way to cancel my order since it’s a breach of contract for him to tell me it would take up to 4 weeks when the girl up front informed me that they always tell clients 3-10 weeks. That’s not what I was told. *** was on lunch so the girl said he would call me back and see what we could do. No call. I called and asked to speak with a manager. She put me on hold and told me the manager was at lunch but now I could talk to *** and that he would call me right back. No call. I was lied to so that he could ensure I signed the paperwork that day and didn’t even apologize for misinforming me.