Ashley HomeStore

Complaint: [redacted]
I am rejecting this response because:
Sincerely,
[redacted]I UNDERSTAND THAT BUT WHEN I MADE PURCHASE AT YOUR STORE AMOUNT WAS 1689.00 WHICH IS UNDER WHAT YOU SAY APPLIES TO 48 MONTH FINANCING.THAN WHY DID THE SALES PERSON ASKED MANAGER AND THEY SAID YES IT WOULD BE 48 MONTHS WITH NO INTEREST ALSO THE CUSTOMER SERVICE PERSON SAID IT WOULD  BE 48 MONTHS.THAN YOU HAVE TO PEOPLE IN YOUR EMPLOYMENT THAT FABRICATED THE TRUTH TO GET SALE.

Thank you for bringing this matter to our attention. We will be reaching out to the customer to discuss all available option.Thanks

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted]

11/18 This was delivered on 11/5/2016

I can certainly appreciate the confusion, but in order to get the corporate online pricing, we need to follow their financing requirements, which states there is a minimum purchase amount. which your purchase fell well below the minimum requirement, and would have been even lower with the online pricing.There are requirements, and perimeters we have to meet in order to use the Finance company. They offer different plans, and minimum financing amount according to their schedule. We need to adhere to them in order to be able to us this bank to offer financing to all our customers who qualify.We are sorry we are not able to off you what you want, we do not make the rules, but we need to follow them.

While we can appreciate the [redacted] concerns, they did purchase an insurance plan through  [redacted] where a claim has been made to replace the set. It was delivered January 23, 2015. I received a call from them re: a squeaking noise fro the Sleeper sofa In Aug 2016, offered a service tech to...

go out to find out what is going on, she stated one was out in Dec 2015...in looking into this is was determined bu the teck we needed to order a new mech for the bed, which was no longer available in August when I was trying to order, I explained to the customer at that tome shw would need to contact montage to make a claim at this point as it was not repairable the frame was bent, montage push iot back no us so we contacted them directly and it was determined they would cover it the customer needed to file a claim, which I informed her of.....the sofa cost was $ 899.95 and love seat $549.95  the plan was $ 159.99......[redacted] has authorized for the customer to reselect to another set, as the one she has is no longer available, there is a buy out option that she was offer but did not want that. At this point we are waiting for the [redacted] to come in to reselect to another set that [redacted] insurance company has authorized her to do.

The refund was done on 3/9/17 in the amount of $391.42

Check was mailed on 3/8/17

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted]