Ashley Furniture Homestore

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]

I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution would be satisfactory to me.  I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.  We have received replacements for the damaged furniture and are just waiting for credit to be applied on our account.

Regards,

Thank you for contacting Southwestern Furniture of Wisconsin, LLC, dba Ashley Furniture Homestore. We appreciate that you have notified us regarding Ms. [redacted]’ concerns.

Ms. [redacted]’ original delivery occurred on August 22, 2014. At the time of delivery, it...

was discovered our delivery team brought the wrong sofa to Ms. [redacted].  The delivery team returned with the correct sofa on August 28, 2014 but delivered it late in the evening.  As an apology, our Store Manager refunded Ms. [redacted] account $300.00. Ms. [redacted] was also contacted by our Corporate Customer Care department and given an in store credit to use at her convenience.

We sincerely regret the inconvenience Ms. [redacted] endured and hope she is now able to enjoy her furniture. Ms. [redacted] had been provided a contact name and number should she have any future concerns.

Regards,

[redacted]

Executive Assistant

Ashley Furniture Homestore

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.

Regards,

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.

Regards,

We are not happy at all with Ashley furniture.  I would like others to know how poorly they treated us, and they will lie to get a sale.  Please publish this in the Revdex.com.  We will be done with these people now.

Please see attachment.

November

14, 2015RevDex.com, Inc.[redacted]

[redacted]           

[redacted]Re: [redacted]

#[redacted] RebuttalThank you for contacting [redacted], dba Ashley Furniture Homestore. We appreciate that

you have notified us regarding Ms. [redacted]’s concerns.On 10/30/15 we received notification that Ms.

[redacted] did not agree with our original response to the RevDex.com. Since receiving the latest correspondence we have made several attempts

to contact Ms. [redacted] and have been unable to speak with Ms. [redacted]. We did

have an arrangement to speak with her at a specified time on 11/11/15 as well

as 11/13/15 per her request in which we received no response. At this time we

would like to consider the matter closed.  Regards,Renee

L[redacted]Customer

Service Director[redacted]

December

14, 2015RevDex.com, Inc.Dispute

Resolution Department4428

North 12th Street            Phoenix,

AZ 85014Re: [redacted] ID#: [redacted]Thank you for contacting...

Southwestern

Furniture of Wisconsin, LLC, dba Ashley Furniture Homestore. We appreciate that

you have notified us regarding Mr. [redacted] concerns.We received Mr. [redacted] correspondence

from the Revdex.com on 12/9/15 stating concerns with damage and

defective product as well as an inflexible delivery schedule.  We have confirmed that the service issues

have been addressed with the repair appt completed on 12/1/15.  We have reached out to Mr [redacted] to apologize

for these conditions and to let him know that we will make sure the delivery of

the loveseat is scheduled for after 1pm. 

Mr. [redacted] is currently scheduled for delivery of his loveseat on Friday

12/18/15.  We will be following up with

Mr. [redacted] on Wednesday 12/16/15 to confirm his delivery timeframe for Friday

12/18/15 of after 1pm and again on Friday 12/18/15 to confirm that Mr. [redacted]s happy with the delivery and there are no further concerns to be addressed. Regards,Renee

L[redacted]Customer

Service DirectorAshley

Furniture Homestore[redacted]

Thank you for contacting Southwestern Furniture of Wisconsin, LLC, dba Ashley Furniture Homestore. We appreciate that you have notified us regarding Mr. [redacted]’s concerns.

Mr. [redacted]’s original delivery occurred on June 6, 2014. At that time, his bed was received with significant damage and Mr. [redacted] had to decline the delivery. He immediately visited our store and selected different merchandise. The new furniture was delivered on June 13, 2014, but Mr. [redacted] informed us what we were delivering is not what he had selected in the store.

 Mr. [redacted] requested delivery of the correct merchandise to occur on June 20, 2014. Unfortunately, our factory has delayed the order and it cannot be delivered before June 28, 2014. Mr. [redacted] has decided to cancel his order. His bed is being picked up on June 20, 2014 and will be refunded. We have provided Mr. [redacted] with a metal bedframe for interim use. We sincerely regret the damage and then error on Mr. [redacted]’s bed and though unintentional, realize it has been an inconvenience. We do hope to earn his business in the future and have given him a contact name and number should he choose to return. As an update, Mr. [redacted]’s refund was delayed in processing. The oversight has now been corrected. We have contacted Mr. [redacted] and relayed our sincere regrets.  

Regards,[redacted]

[redacted]Executive AssistantAshley Furniture Homestore[redacted]

Please see attachment

February 27, 2014

 

 

RevDex.com, Inc.

Dispute

Resolution Department

4428

North 12th

Street           

/>

Phoenix,

AZ 85014

 

 

Re:

[redacted] #[redacted]  

 

 

Thank you for contacting Southwestern

Furniture of Wisconsin, LLC, dba Ashley Furniture Homestore. We appreciate that

you have notified us regarding Mr. [redacted] concerns.

 

Mr. [redacted]’s

original delivery occurred on December 1, 2012. Mr. [redacted] purchased an

extended wood warranty with his furniture with provides coverage for specific

accidents or incidents. Mr. [redacted] had several service appointments that

initially fell under the umbrella of the extended warranty.

 

On January 17, 2014,

Mr. [redacted] reported a scrape on his table. Our technician assessed the

furniture on February 11, 2014 and determined all of the issues were due to

wear and extreme usage (see photos). This was explained to Mr. [redacted] and we

have since offered to refund his extended warranty.

 

Mr. [redacted] has

submitted his financial information so the refund can now be processed. He has

been provided a contact name and number for any further questions.

 

 

Regards,

 

 

Executive

Assistant

Ashley

Furniture Homestore

W. Bell Road, Suite *

Glendale,

AZ 85308

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.

This is not a resolution, I could return this couch for any reason for full refund. This does not offer any compensation for my horrible experience and time. This complaint response is untruthful and I have in writing the reason teh technician was sent and 2 witnesses that he did not verify it was coated, he in fact said there is no way to verify this and did not perform any services at all. I would like 1/2 of the price refunded to my credit card as this has recently gone on sale for less than I paid and I will close the case if awarded.

Regards,

May 17, 2016

sans-serif;">Revdex.com, Inc. Dispute Resolution Department 4428 North 12th Street            Phoenix, AZ 85014 Re: [redacted] Thank you for contacting [redacted], LLC, dba Ashley Furniture Homestore. We appreciate that you have notified us regarding Ms. [redacted]’s concerns. Ms. [redacted]’s original delivery occurred on 04/29/2016. On 05/02/2016 she had contacted our customer service department to report that their chairs were uneven and there was a scuff mark on a chair leg. A service technician was dispatched to Ms. [redacted]’s residence on 05/06/2016. Once the service had been completed we had contacted Ms. [redacted] for a follow up and she had advised that she was unhappy with the corrections made to the piece. Ms. [redacted] had provided photos of the areas of concern on 05/07/16 and our customer service department had approved replacement pieces for the damaged items. On 05/11/2016 Ms. [redacted]’s replacement pieces were delivered to her satisfaction. We regret the challenges with Ms. [redacted]’s purchase and he has the direct contact information for the Customer Service Management team should she have any challenges in the future.  Regards, Renee L[redacted] Customer Service Director Ashley Furniture Homestore [redacted] Glendale, AZ 85308

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]

I have reviewed the response made by the business in reference to complaint ID...

[redacted] and find that this resolution would be satisfactory to me.  I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.

Regards,

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.

Regards,

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.

The business has gave me a credit for the full value of the motorized sectional and I have used the credit to replace it with a non motorized sectional, which was delivered on 10/22/14.

Regards,

[redacted]

Thank you for contacting Southwestern Furniture of Wisconsin, LLC, dba Ashley Furniture Homestore. We appreciate that you have notified us regarding Ms. [redacted] concernsMs. [redacted] original delivery was made on 05/23/2014. On 07/13/2015 Ms. [redacted] had reported that her mattress was sinking and...

had requested that the item be inspected. On 07/17/2015 a service technician was dispatched to Ms. [redacted] residence. Upon arrival from the service technician it was documented that there was a visible stain on her mattress which per the terms and conditions of the manufacturer’s warranty does void any implied warranties. The service technician did proceed with the inspection and found no present defect in the mattress. The standard from the manufacturer requires a depth impression of no less than 1 ½” and Ms. [redacted] mattress had a ¼” impression. Ms. [redacted] had advised the service technician that she did not agree with the assessment and the service technician filed his report on 07/17/15 post-service. On 07/18/2015 a follow up call was made to Ms. [redacted] to discuss her displeasure with the assessment of the technician’s findings. Ms. [redacted] stated that she felt that her mattress was defective and that a stain should not impede the warranty. Ms. [redacted] was given the option to have the mattress professionally cleaned and we would proceed with a courtesy reselection as she was unhappy with the comfort. Ms. [redacted] declined the offer. Ms. [redacted] correspondence with the Revdex.com was received on 08/25/2015 and Ms. [redacted] was contacted by our Customer Service Management team. Our Customer Service Manager reviewed the terms and conditions of the manufacturer’s warranty provided by the Simmons Mattress Co. and explained that the staining on the mattress has since voided any implied warranty on the mattress. Again Ms. [redacted] was given the option of having her mattress cleaned and the Ashley Furniture Homestores would assist with an option to reselect to a different product as a courtesy. Ms. [redacted] again declined the offer.  We regret Ms. [redacted] concerns with her purchase and we have provided a copy of the report and photographs documented via our service technician. We have also included a copy of the terms and conditions of the manufacturer’s warranty from the Simmons Mattress Co.

February 3, 2016 Revdex.com, Inc. Dispute Resolution Department 4428 North 12th Street            Phoenix, AZ 85014 Re: [redacted] #[redacted] Rebuttal Thank you for contacting Southwestern Furniture of Wisconsin, LLC, dba Ashley Furniture Homestore. We appreciate that you have notified us of Mrs. [redacted] concerns. We had received Mrs. [redacted] correspondence from the Revdex.com on 01/29/2016. After review Mrs. [redacted] merchandise had been picked up on 01/20/2016 and due to a clerical error had not been contacted via our store location to process her refund. Mrs. [redacted] had contacted our customer service department to inquire about the status on 01/26/2016. Our customer service department had contacted the local store location on 01/26/2016 to inquire about Mrs. [redacted] refund which is when the error was discovered. Mrs. [redacted] was contacted by the local store location on 01/26/2016 and her refund has since been processed. We regret the challenges that Mrs. [redacted] experienced with her purchase and we have confirmed that her refund has since been processed.  Regards, Renee L[redacted] Customer Service Director Ashley Furniture Homestore

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.

Regards,

July

19, 2014

 

 

 

RevDex.com, Inc.

Dispute

Resolution Department

[redacted]        

[redacted]...

**

 

 

Re[redacted]

 

 

Thank you for contacting Southwestern

Furniture of Wisconsin, LLC, dba Ashley Furniture Homestore. We appreciate that

you have notified us regarding [redacted] concerns.

 

[redacted] original delivery occurred on January

5, 2010. On April 23, 2014, [redacted] contacted our Customer Service

department and reported service issues with his sofa. A service appointment was

scheduled and on May 3, 2014, our technician determined the damages on [redacted]

[redacted]’s sofa were due to a lack of maintenance.

 

On July 9, after having received [redacted]

correspondence disagreeing with the technician’s assessment, Mr. Frichtel was

contacted by our Corporate Customer Care department. Ashley Furniture

Industries has determined that the damage to [redacted] sofa was

accelerated due to a manufacturing defect. [redacted] was authorized for a

reselection. His new furniture was delivered on July 16, 2014. 

 

[redacted] has been provided a contact name

and number for any future concerns. We truly hope he is enjoying his new

furniture and will continue to be an Ashley customer.

 

Regards,

 

Executive

Assistant

Ashley

Furniture Homestore