Ashley Furniture Home Store

The furniture takes 2-6 weeks to arrive, as is noted on the customer's contract (a copy of which can be found on the back of the invoice). The loveseat that the customer was waiting on has arrived in our Middleriver warehouse and is ready to be picked up. Since the furniture did not take over 6...

weeks to arrive, we are not in violation of our contract and therefore see no reason to compensate the customer.  We thank the customer for their continued patience and hope they enjoy their new furniture.

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 Complaint: [redacted]
I am rejecting this response because:Attached is documentation that I called and email Hasheem the day the damages occurred. The company stated that I did not contact them until late January. The contact number for Hasheem is [redacted] and I've left multiple messages. However, Tiffany from Ashley Furniture contacted me on 1/29/18 and stated that Ashley Furniture will take care of the damages to my home. I emailed Hasheem an estimate of the damahes.  I am also concerned about damages to the furniture my the moving company. In addition I provided video to Hasheem the day the incident occurred. 
Regards,
[redacted]

We are glad to report the part the customer ordered was delivered yesterday, 10/24. We thank the customer for their patience throughout the order process.

The customer furniture is currently being transferred.  We are unsure if the customer is still interested in the item and have been in contact with the customer to confirm.  Unfortunately, we have not received a clear response.Best Regards,Salem S[redacted]Customer Service Associate

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is mostly satisfactory to me.  Ashley furniture exchanged the dresser with a new, undamaged unit. I still have not received compensation for my troubles but I will continue to follow up with the business on that.
Regards,
[redacted]

If we can identify the drawer via sku-number, we'll inquire to see if the manufacturer is willing to sell us the parts.

We apologize for the inconvenience and will exchange the damaged merchandise.

We understand the customer's frustration and have processed a gift card of $100.00. In the meantime, the furniture has been ordered and the table is expected to arrive from the manufacturer within the next week. We apologize for the delay but are working to resolve the issue as quickly as is...

possible.

Our response is the same as before:Having checked the chairs and determined that there are absolutely no manufacturing issues with the length of the legs, we recommended to the customer that they chair-leveling glides or other such common products made for these exact purposes.

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 Complaint: [redacted]
I am rejecting this response because:
Everything was paid in full on November 3, 2017, the date of purchase. The waived delivery fee was not done as a consolation. Also, the company fails to accept and recognize that part of the furniture WAS DELIVERED ON THE WRONG DATE! Something else that is being overlooked is that the 2-6 weeks window has come and gone and I still do not have my order. 
Regards,
[redacted]

Upon review, the company has determined that the reported claim is not considered a manufacturing defect. Therefore, we will not be servicing the furniture.

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 Complaint: [redacted]
I am rejecting this response because: We were verbally told by Daisy and Pedro that the furniture will be delivered in a week.  We still have not received the merchandise.  I have gone to the store and cancelled the order and am requesting my money back for the undelivered furniture immediately as we paid cash, not check nor debit card.  We want our money back.
Regards,
[redacted]

The customer's chaise has arrived and is ready to be delivered anytime the customer is ready. We have also offered the customer a $200.00 gift card to be used at any time in the future as compensation for the slight delay in the merchandise's arrival.

Thankfully, the customer's furniture has arrived and the customer is scheduled for a delivery on 2/6/2017.

This company is very incompetent, im talking about my sins bed, it took them 3 times and more then 50 days to send the proper part for the bed almost never return phone calls and the product (bed) is very poorly made and I know im going to have many other issues in rhe future.

The price adjustment is determined by the store; unfortunately, because the pricing deal during Black Friday was for online orders, it is not likely that the same deal is available or transferable to store-brought items. We understand the customer is frustrated with the ordering process. As...

compensation, we are willing to refund the delivery fee of $99.99. If the customer accepts this as compensation, they can contact us through here or through our customer service line at ###-###-#### to confirm.

We are currently looking into this case; once we have more information regarding the customer's service plan, we will contact them. We thank the customer for their continued patience.

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.   I will be available on may 17 for the technician to do the repairs.  Regards,[redacted]

Attached please see the ad which promises things that the store would not honor. It is one of the most misleading ads I have ever seen. Furthermore, the sales people kept reporting different prices on the same item and chalked it up to "different managers." We will NEVER shop at Ashley again.

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Answered]
 Complaint: [redacted]
I am rejecting this response because:I have two faulty couches that are peeling. This is a well known problem. I simply want a store credit. Please advise on options. Thank you. 
Regards,
[redacted]