Asher Apartments

Complaint: [redacted] I am rejecting this response because the email correspondence I have copied and pasted below (I have deleted the managers' names for privacy purposes)Their response to my complaint is inaccurate based on the correspondence below (in order from most recent to first email): RE: Mold in air vents (No subject) BM Press the Enter key to open the contact card.">B M< [redacted] > Wed 8/23, 10:AM You; K C ( [redacted] ) B, We had our maintenance supervisor go in today to check out your ventsWe will be conducting a moisture meter reading and a mildew/mold test as wellCould you please provide your test results so that we may compare it to our testing? Thanks for your cooperation**| Business ManagerAsher Apartments Alliance Residential CompanySouth IH Austin, TX 78747(p) 512.282.6900www.liveatasher.com | [redacted] Inspection # [redacted] (No subject) KC Press the Enter key to open the contact card.">KC < [redacted] > B,Can you please contact us as soon as possible? we have not been able to reach you via phone, our maintenance team has been trying to gain access to your apartment to conduct an inspection, but your locks have been changed and we do not have copy of your keys.We need to have a copy of your apartment keys at all times, in case any emergencies happen, if we do not hear back from you, we will be forced to drill the locks and you will be charged for itLet me know if you have any questionsRegards, **| Assistant Business ManagerAlliance Residential CompanyAsher ApartmentsSouth IH Austin, Texas 78747(p) 512-282-Sent 8/14/2017Hi B,Can they go in today? K.C.| Assistant Business ManagerAlliance Residential CompanyAsher ApartmentsSouth IH Austin, Texas 78747(p) 512-282-6900www.liveatasher.com | [redacted] From: B B < [redacted] >Sent: Saturday, August 12, 3:47:PMTo: K CSubject: Re: Mold in air vents MsC,I received a phone call from a maintenance employee of Asher at 12:43pm today in regards to a possible inspectionDue to the conditions of the apartment, I have chosen not to spend extended amounts of time their due to the physicals symptoms I experience when in the apartmentAt this point, an inspection will need to occur today or tomorrow, with a specific time specified, or I will need to take actionI take my health seriouslyB BApartment #*** From: B B < [redacted] >Sent: Friday,August 11, 4:PMTo: K CSubject: Re: Mold in air vents Hello MsC, I have not heard, nor seen maintenance staff todayI have been home since 3:I would like to resolve this issue as quickly as possible due to the unhealthy conditions, and would prefer not to take outside actionB BApartment #*** From: B B < [redacted] >Sent: Thursday, August 10, 5:PMTo: K CSubject: RE:Mold in air vents Hi, I can be available tomorrow around 4:for them to inspect________________________________________ From: K C [ [redacted] ] Sent: Thursday, August 10, 9:AM To: B B Subject: Re: Mold in air vents Hi B, I am so sorry you have not been feeling okCan I have our maintenance technicians come by your apartment today and do an inspection of the vents? Will you be home today or can they go in if you aren't? Thank you! **| Assistant Business Manager Alliance Residential Company Asher ApartmentsSouth IH Austin, Texas (p) 512-282-www.liveatasher.com | k [redacted] ________________________________ From: B B < [redacted] > Sent: Thursday, August 10, 4:32:AM To: K C Subject: Mold in air vents Good morning K, I am writing this email requesting I receive a refund of my last month's rent, in addition to all deposits, in order to move out of my current apartment (#***)Last night, I discovered black mold in all air vents in my apartment (see photos attached)During the last month (I moved in on July 10th), I have suffered from sinus pain, nausea, shortness of breath, and headaches, which are symptoms I typically experience during an allergy flare up ( I have an extreme mold allergy)My elderly parents recently visited (July 24th - the 28th) , and also suffered similar symptoms during their stay, and had to cut their visit short, which was a great concern of mineAs stated initially, I need to move out is soon as possible due to unhealthy conditionsB B Apartment # [redacted] Regards, [redacted] ***

We were never able to access the resident’s apartment due to the locks being changed by the residentI had my service supervisor even take pictures since the locks were different looking then what we purchase and installWe tried several times from the initial complaint date of 8/10/to enter
the apartment to assess the complaintWe would email the resident and it usually was several days or more before she would respondOnce I emailed the resident about her locks being changed she stated they were notHowever when we went back to her apartment the locks were switched back to our ownOnce we got in we noticed the dirt and grime on the A/C ventsI had our maintenance use a moisture meter and there were no strange readingsYou could see it was actually dust/dirt that had become stuck to the A/C vent from blowing very cold air and creating condensation on the metal ventsThen any dirt/dust that blows through or around sticks to itWhen maintenance gave me the results of their findings I then sent an email out to the resident asking for the results of her test and that we would like to do our ownMaintenance then went back and the interior deadbolt to the front door was locked so we could not enterWe tried the garage door and the other lock was put back on that we did not have a key forI have never heard back from the resident since my last email on 8/23/We then noticed last month’s rent was never paid and no notice was given so we placed a day to vacate for non-payment on her doorAfter a few weeks we went in, since the locks were changed back to ours and noticed everything was gone and she had moved out without any noticePlease let me know if you would like us to provide any emails, photos and work ordersThank you!*** *** | Business ManagerAsher Apartments Alliance Residential CompanySouth IH 35 Austin, TX 78747(p) ***

Complaint: [redacted]
I am rejecting this response because the email correspondence I have copied and pasted below (I have deleted the managers' names for privacy purposes). Their response to my complaint is inaccurate based on the correspondence below (in order from most recent to first email): RE: Mold in air vents (No subject) BM . Press the Enter key to open the contact card.">B M<[redacted]> Wed 8/23, 10:43 AM You; K C ([redacted]) B, We had our maintenance supervisor go in today to check out your vents. We will be conducting a moisture meter reading and a mildew/mold test as well. Could you please provide your test results so that we may compare it to our testing? Thanks for your cooperation. **| Business ManagerAsher Apartments Alliance Residential Company10505 South IH 35 Austin, TX 78747(p) 512.282.6900www.liveatasher.com | [redacted]  Inspection #[redacted] (No subject) KC . Press the Enter key to open the contact card.">KC <[redacted]> B,Can you please contact us as soon as possible? we have not been able to reach you via phone, our maintenance team has been trying to gain access to your apartment to conduct an inspection, but your locks have been changed and we do not have copy of your keys.We need to have a copy of your apartment keys at all times, in case any emergencies happen, if we do not hear back from you, we will be forced to drill the locks and you will be charged for it. Let me know if you have any questions. Regards, **| Assistant Business ManagerAlliance Residential CompanyAsher Apartments10505 South IH 35 Austin, Texas 78747(p) 512-282-6900 Sent 8/14/2017Hi B,Can they go in today?  K.C.| Assistant Business ManagerAlliance Residential CompanyAsher Apartments10505 South IH 35 Austin, Texas 78747(p) 512-282-6900www.liveatasher.com |[redacted]     From: B B <[redacted]>Sent: Saturday, August 12, 2017 3:47:39 PMTo: K CSubject: Re: Mold in air vents   Ms. C,I received a phone call from a maintenance employee of Asher at 12:43pm today in regards to a possible inspection. Due to the conditions of the apartment, I have chosen not to spend extended amounts of time their due to the physicals symptoms I experience when in the apartment. At this point, an inspection will need to occur today or tomorrow, with a specific time specified, or I will need to take action. I take my health seriously. B BApartment #[redacted]  From: B B <[redacted]>Sent: Friday,August 11, 2017 4:48 PMTo: K CSubject: Re: Mold in air vents   Hello Ms. C, I have not heard, nor seen maintenance staff today. I have been home since 3:30. I would like to resolve this issue as quickly as possible due to the unhealthy conditions, and would prefer not to take outside action. B BApartment #[redacted]  From: B B <[redacted]>Sent: Thursday, August 10, 2017 5:49 PMTo: K CSubject: RE:Mold in air vents  Hi, I can be available tomorrow around 4:30 for them to inspect. ________________________________________ From: K C [[redacted]] Sent: Thursday, August 10, 2017 9:43 AM To: B B Subject: Re: Mold in air vents Hi B, I am so sorry you have not been feeling ok. Can I have our maintenance technicians come by your apartment today and do an inspection of the vents? Will you be home today or can they go in if you aren't? Thank you! **| Assistant Business Manager Alliance Residential Company Asher Apartments10505 South IH 35 Austin, Texas 78747 (p) 512-282-6900 www.liveatasher.com<http://www.liveatasher.com/> | k<mailto:[redacted]>[redacted]   ________________________________ From: B B <[redacted]> Sent: Thursday, August 10, 2017 4:32:10 AM To: K C Subject: Mold in air vents Good morning K, I am writing this email requesting I receive a refund of my last month's rent, in addition to all deposits, in order to move out of my current apartment (#[redacted]). Last night, I discovered black mold in all air vents in my apartment (see photos attached). During the last month (I moved in on July 10th), I have suffered from sinus pain, nausea, shortness of breath, and headaches, which are symptoms I typically experience during an allergy flare up ( I have an extreme mold allergy). My elderly parents recently visited (July 24th - the 28th) , and also suffered similar symptoms during their stay, and had to cut their visit short, which was a great concern of mine. As stated initially, I need to move out is soon as possible due to unhealthy conditions. B B Apartment #[redacted]
Regards,
[redacted]