Asante

This complaint regarding billing is to be handled by William A [redacted] , the SR Manager of Revenue Cycle for Asante Physician Partners He can be reached via email at [redacted] asante.org or via phone at 541-789- Thank you

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to meSincerely, [redacted]

First off, I would like to apologize for the late responseI am the only one managing this account and I was out on maternity leave until nowWe do have our Risk Manager taking over complaints moving forward; which he has been emailed about this issue as well I have forwarded this complaint on to the Practice Manager of the clinic you have been seen at as well as on to our billing departmentI am currently waiting for a response from both to get this issue resolved Once again, I do apologize for the late response due to my being on maternity leave Thank you

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me However if primary is covering at 100% why would the secondary need a PA?Sincerely, [redacted]

Hello,
Upon review of this complaint, it was determined that the complaint was regarding the Asante Hospital, not *** *** ***We sent this over to Tonya R***, Manager of Patient Financial Services for Asante and she has responded to the complaintShe confirmed with me
today that a fax was sent to Revdex.com as of 11am this morning that responded to the complaint
Moving forward, we would like to have the address on file for Revdex.com complaints regarding *** *** *** to be ***@asante.org
Dear *** ***, I have received the alleged complaint made by *** ***I have spoke with the department involved and was told that one of the staff members told *** that "most times the insurance will pay for the test so she may not end up with a balance"The employee states that she did not promise *** that there would be no balanceWe have cautioned the employee about making this type of statement in the futureBecause of the confusion this has caused and the multiple people that Ms *** had to speak with to get this balance reviewed I have decided to adjust her balance of $off for the hearing test that was done on 7+for *** *** ***We are sorry for any inconvenience this may have caused
Sincerely,

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.  However if primary is covering at 100% why would the secondary need a PA?Sincerely, [redacted]

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. Sincerely, [redacted]

First off, I would like to apologize for the late response. I am the only one managing this account and I was out on maternity leave until now. We do have our Risk Manager taking over complaints moving forward; which he has been emailed about this issue as well.
I have forwarded this complaint on...

to the Practice Manager of the clinic you have been seen at as well as on to our billing department. I am currently waiting for a response from both to get this issue resolved.
Once again, I do apologize for the late response due to my being on maternity leave.
Thank you

Hello,
My name is [redacted] G[redacted] and I work in administration for Asante Physician Partners. I reached out to the Practice Manager of the clinic in question and this was her response after investigating.
Hi [redacted],
So on this complaint, I spoke with the MA and referral coordinator involved. Here is...

what happened:
1.      An MRI was ordered by Sheri C[redacted] on 6/20.
2.      On 6/22, our referral coordinator obtained authorization from the primary insurance, Pacific Source, but did not verify if auth was needed for the secondary insurance. This was an oversight.
3.      Imaging called the patient to schedule and did not verify that auth was in place for secondary insurance prior to scheduling the patient.
4.      Imaging realized that secondary insurance needed authorization and called our office to contact the patient to notify her we are canceling the MRI due to no auth for secondary insurance.
5.      Auth was requested 6/28 for secondary insurance.
 
I have coached the referral coordinator responsible for obtaining authorizations to double check the secondary insurance first. We need to probably have a discussion with imaging to make sure they are not scheduling patients before verifying authorization is in place for all insurances. Also, the patient was confused as to why we were calling her to cancel, not imaging. I think imaging was putting this on our office since it all started with us, rightfully so, but I do see how this could confuse the patient.
 
Please let me know what additional information you need to submit the response. Thanks!
 
Alison B[redacted], MBA, CMPE
Practice Manager II | Asante Physician Partners | Black Oak Provider Group
(Direct) 541-789-6463 (Fax) 541-789-6461
 
Email: [redacted]@asante.org
 
 
Thank you. Please let me know if there is anything else you need to proceed with this.

This complaint regarding billing is to be handled by William A[redacted], the SR Manager of Revenue Cycle for Asante Physician Partners.
He can be reached via email at [redacted]asante.org or via phone at 541-789-2540.
Thank you.