Art's Automotive

Complaint: ***
I am rejecting this response because:? There are no towing company that exists with this name? I have not been provided with a business phone number so have no way to resolve concerns?
Regards,
*** ***

We understand that the deferred down payments can sometimes be difficult to comprehendBut I assure you, no one lied to this customer about the deferred down paymentsThe down payment required for this vehicle was $The sales manager discounted the required down payment to $Which means
that the required down payment was now $This customer had $to put down for this vehicleLeaving a $down payment balanceThe sales manager split the remaining $down payment into payments of $So when you make your regular scheduled payment of $weekly payment, you would be adding the $to that $weekly payment? Simple math… $weekly payment plus the deferred down payment split of $would equal $? 1/26/18: $+ $(of 6) = $2/2/18: $+ $(of 6) = $2/9/18: $+ $(of 6) = $2/16/18: $+ $(of 6) = $2/23/18: $+ $(of 6) = $3/2/18: $+ $(of 6) = $? 3/9/18: $from now until the end of the contract? Both the Offer to Purchase, as well as the Retail Installment Contract, spell these terms out as clear as can be? As far as the desired settlementWe at Dynamic Motors, Inc., do not want this customer to feel they were lied toIt is not our intentions for a customer to feel that they were taken advantage ofAll items that this customer sign, clearly shows and explains exactly where all monies are applied toAfter reviewing this complaint, we have decided to NOT report any negative remarks on the customer’s creditThis customer requested that we mark his credit as a voluntary “reposition” (repossession)We feel however, that marking his credit as a “voluntary repossession” is not fair to the customerThere’s no need for this customer’s credit to have a negative mark at allWe have also decided that a refund of $is a fair refund to issueThe customer is welcome to return to the sales location and a refund check will be issued

The Collateral Protection program specifically states that it does not cover tiresThis customer has been involved in different accidents whilst on the Collateral Protection programHe is well aware of what is covered and what is notIf he is not satisfied with the Collateral Protection
program, he is more than welcome to provide new insurance that meets our requirements.? The alignment was off after this second accident by this customerThat is trueWe informed him to immediately take his vehicle to *** to have it alignedYet he continued to drive the vehicleThis customer states that his tires were hazardous to drive and could cause an accident with injury, possibly death… If that were true, then why did he continue to drive his vehicle even after we advised him to go directly to ***?We have repaired this customer’s vehicle multiple times due to accidents involving this vehicleClearly maintenance and the care of this vehicle is not a primary concernWe will be more than happy to repair vehicles when there is damage or mechanical problemsBut we are not responsible for general wear and tear and neglect by the customer

On 7/7/16, this customer did purchase a Hyundai Sonata, with under 41k milesAt no point did this customer state there was anything wrong with the vehicle.? ? This customer read, signed, and understood three different forms acknowledging that a test drive has been performedThere
are also specific items that the customer acknowledged…? One of those forms is a “Delivery and Acceptance” formThe first item on that form states; “I have driven the vehicle and am satisfied with the vehicle that I am asking the Dealer to finance for me.” Another form is the “Customer Delivery Checklist”Item number three on that form states; “I have personally inspected the vehicle, had an opportunity to test drive it and found it free from any reasonably discoverable damage and/or defects.” ??"At that time of reading, signing, and acknowledging… This customer didn’t say anything about a flap hanging from the vehicle.? This customer also read, signed, and understood the AutoCheck Vehicle History reportThis report shows all vehicle history information for that vehicleNowhere on that vehicle history report does it show damage or an accident.? Now that her claim of, “there was something wrong when I bought the vehicle”, has been proven false… Let’s move to the real reason this customer doesn’t want the vehicleWhen she came into the office, she stated that she was waiting for someone to pay her moneyThe person that owed her money skipped town and she no longer is getting whatever money was owed to herThis customer came in saying that she can’t afford the vehicleShe stated that she does not have the money to make her first payment.? We did not make this customer buy the vehicleWe did not force her to buy this vehicleBut she is contractually obligated to make her paymentsIf she is unable to, she is more than able to return this vehicle back to the dealershipNo refund will be givenNo partial refund will be givenWe have done nothing wrong and have not wronged this customer in any wayThis complaint is without meritShe simply cannot afford to make her payments and is trying to pass off her poor financial planning onto our business

I understand that this customer had some mechanical issues. I also have several notes in our system where we attempted to make an appointment with this customer for vehicle repairs. This customer never set up an appointment. This customer never returned our calls when we attempted to schedule the...

service appointment. When the manager finally did get a hold of this customer, this customer wanted to purchase another car from us. We asked her to provide proof that she could afford two car payments. She could not.  Then customer was upset that her was still had mechanical issues.... Well. If you don't return our calls to schedule service, your vehicle can't get repaired. If you don't want to pay the warranty deductible, your vehicle won't get repaired.  Simply put... We can't fix a vehicle if the customer never schedules an appointment. Simply put... We won't fix the vehicle if the customer refuses to pay for the tow and warranty deductible.  As of now, this vehicle has been placed in a repossession status, repossession-vehicle abandoned. No refund will be given. We made several attempts to assist this customer with her mechanical issues. This customer just wants another vehicle after having this current vehicle for 2 months and is trying to lump her failure to cooperate with us in repairing her vehicle with her buyers remorse.

The Repossession Company is [redacted]. The telephone number we have is [redacted] That is all the information we have.

The customer still has possession of her vehicle. We still stand by our original response. No refund will be given.