Hello, and thank you for your input for our company At Artisan, we do truly value our customers, and their input We strive to give our customers quality and customer service, and help make sure they understand the entire process when it comes to handling insurance claims Communication is very important, and we understand that we did not perform on this part, and it is our commitment to resolve this matter quickly, efficiently, and thoroughly The [redacted] are great people and it's always a pleasure to work with customers like them We enjoyed helping them navigate the process, but feel that we should have done a better job of helping them understand that entire process It is their understanding that their eligibility to recover depreciation is only good for one year, but actually they have two years from the Date of Loss To help ease their minds, Artisan issued a credit of $on 8/4/to them per their request via email Their responsibility of the claim would have only been their deductible of $500.00, and it seems like there is some confusion on final monies owed to whomWe would ask that we are given no more than calendar days to resolve monies with their insurance carrier, including extra fencing that was not originally covered by their carrier, and for any additional work or costs that the [redacted] incurred Once their insurance carrier and Artisan have reached an agreement, the final invoice will be sent out and their Year Craftsmanship Warranty will be delivered as requested.Thank you for your time and understanding in this matter, and we look forward to a timely and accurate resolution
Hello, and thank you for your input for our company At Artisan, we do truly value our customers, and their input We strive to give our customers quality and customer service, and help make sure they understand the entire process when it comes to handling insurance claims Communication is very important, and we understand that we did not perform on this part, and it is our commitment to resolve this matter quickly, efficiently, and thoroughly The [redacted] are great people and it's always a pleasure to work with customers like them We enjoyed helping them navigate the process, but feel that we should have done a better job of helping them understand that entire process It is their understanding that their eligibility to recover depreciation is only good for one year, but actually they have two years from the Date of Loss To help ease their minds, Artisan issued a credit of $on 8/4/to them per their request via email Their responsibility of the claim would have only been their deductible of $500.00, and it seems like there is some confusion on final monies owed to whomWe would ask that we are given no more than calendar days to resolve monies with their insurance carrier, including extra fencing that was not originally covered by their carrier, and for any additional work or costs that the [redacted] incurred Once their insurance carrier and Artisan have reached an agreement, the final invoice will be sent out and their Year Craftsmanship Warranty will be delivered as requested.Thank you for your time and understanding in this matter, and we look forward to a timely and accurate resolution