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Hi [redacted], my name is [redacted] and I am the manager here at Phoenix LockmasterI am sincerely sorry to hear about your experience and I want to help.I looked through our records and I was unable to find this specific job, I also spoke to the technicians, the dispatchers (the people who answer
the phone), and I even went so far to look up our call logs to see if your number shows up ([redacted]) but I have still been unable to find it.? I also know we do not work with those types of locks you mentioned was used on your garage.Did you happen to use a different number when calling us? The exact time you called us? Did you pay by credit card? or have a copy of the receipt? Any of these will help me locate the job and help you out immediately but I have been at it for a couple of days now (even calling the staff on this holiday weekend) but I just cant locate your job.Please let me know if you have any other piece of information and double check the original phone number you called to make sure it was us.I will be awaiting your reply to see how I can helpSincerely,[redacted]