Armstrong Relocation

I have reviewed the circumstances surrounding this move and have also read customer service entries made during the moving process *** *** *** *** moved from *** to *** and the delivery occurred June 4, The van operator did have issues finding labor at destination because
of the high demand period in which the *** moved Labor was procured for the van operator through a licensed temporary labor company, *** ***, as any labor used on a *** *** *** move must be background checked This did delay the labor getting to *** *** residence in Ohio
*** *** purchased damage protection coverage and has nine months from the delivery of his belongings to file a cargo claim He can contact his move coordinator and a claim for loss will be sent to him
While I regret that *** *** was less than satisfied with the services provided, the pricing of the move was based on his move dates, which as mentioned previously was during a high demand period The weight of his shipment was bound and *** *** did not incur any additional costs, in fact he received a refund for the cost of third party crating services because the price was less than quoted

Initial Business Response /* (1000, 9, 2015/10/31) */
Cleaned on 10/22/by Go Green Dry Carpet Cleaning, shipper was satisfied with the cleaning

We recently moved from North Carolina to Louisiana. During the move, at least one box was misplaced and did not arrive. We do not know exactly because the driver never gave us a copy of the loading in voice until everything was in the new apartment, at which time it did not mean a thing. In addition, he was late because he was unable to find a smaller truck to rent to offload so he could get in the complex. He finally ended up borrowing a truck from the firm we hired to set us up. This necessitated them returning the next day to finish the job.They also broke a headboard and we found out later, they also lost one of the plugs that hold the frame together. They chose not to inform us of either.We contacted Armstrong. The driver said "the truck was empty. Don't blame me." I was told that I would be contacted by a claims specialist who would assist me in both the repairs and the lost carton. We finally heard from the claims person who said she had contacted a company who would call us. So far nothing. I also asked her about the missing box. She said she knew nothing about it. I chose this company because of their rating by Revdex.com. It seems as if now that they have been paid, tghey really do not care.Account_Number: UXXXX-XXXXX-XDesired SettlementI would like the head board fixed.I would like the missing box located even though that is unlikely.Business Response /[redacted]/Contact Name and Title: [redacted] Claims mgrContact Phone: XXX-XXX-XXXXContact Email: [redacted]@goarmstrong.comWe at Armstrong were aware of the missing box early during dleivery I believe. We ciontacted the company that the [redacted] hired to help them settle in (unopacking, etc), and they did a picture in the unpacking debris, but no luck with the missing box so far. We are performing a trace to see if we can locate the said box.The Brugger claim form was received here at our office on 4/10/14, since that time I have been attempting to get it assigned to a repair firm in their area. There are only certain companies we are authorized to use, ones that have been back ground checked and authorized by United for us to use. This is for the safety and security of our customers. The gentle man/repair firm in their area has been hard to reach, and resulted in phone tag - I will continue to work to get it assigned and inspected as soon as possible. We will see if the headboard is repairable or not.I have spoken with Mr. [redacted] (4/10, 4/14, 4/21), and felt he understood where we are with his claim at this point.We will continue to try and locate the missing box, and see what needs to be done to take care of the headboard. Sincerely,[redacted]Armstrong Relocation