Arezoo

To *** ***:Thank you for mediating this consumer complaint from our customer, Case Number: ***Our company strives to make sure that our customers are 100% satisfied, so we take consumer complaints very seriouslyBefore customers commit to our day free trial, our customers have to
affirm and acknowledge the terms & conditions for our auto ship program by marking the T&C check-boxes.According to our records, customer ordered our products (the Clariderm Cream and the Clariskin Serum) on a day trial basis back on 10/09/and paid the shipping and handling fees of $and $The trial expired on 10/24/and due to the fact that our customer did not contact us to cancel their trial they were subsequently charged for the original shipments on 10/24/$for the Clariderm Cream and $for the Clariskin Serum.Customer contacted our Customer Service on 10/24/and requested for the subscription to be cancelled, which we didHowever we feel for our customer’s concerns and do apologize for the inconvenience, thus we will be providing a full refund for the charge on 10/24/for the Clariderm Cream in the amount of $for any misunderstanding when placing the orderWe will also be issuing a refund for the charge on 10/24/for the Clariskin Serum in the amount of $Here are the refund confirmations:$Trans ID:*** dated 11/04/ $Trans ID:*** dated 11/04/2016.Refunds should reflect on customer’s account within to business days.Please relay this information to our customer and feel free to let us know should you have further questions

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]