ON 11/20/14 WE RECEIVED A SERVICE CALL FROM CROSS COUNTRY HOME SERVICES FOR THEIR CLIENT [redacted]. WE RAN THIS CALL AND RECOMMENDED REPLACEMENT OF THE INDOOR AIR HANDLER. HIS HOME WARRANTY COMPANY FURNISHED AN ELETRIC HEAT AIR HANDLER FOR OUR COMPANY TO INSTALL. WE...
INSTALLED THIS PIECE OF EQUIPMENT ON JANUARY 22, 2015. DURING BOTH VISITS TO THE HOME, MR. [redacted] WAS NOT PRESENT. ON THE FIRST VISIT A MS. [redacted] SIGNED OUR INVOICE (SEE INVOICE #[redacted]) ATTACHED. AT THE TIME OF THE EQUIPMENT INSTALLATION A MS. [redacted] SIGNED OUR INVOICE. I HAVE SPOKEN WITH ALL THREE EMPLOYEES THAT HAVE BEEN ON-SITE AT MR. [redacted]'S RESIDENCE. NOT ONE EMPLOYEE IS AWARE OF ANY JACKET OR MADE MENTION TO ANY ITEMS IN THE CLOSET AREA. OUR INSTALLERS AREA EQUIPPED WITH SMALL TOOL BAGS THAT THEY ALSO STATED ARE PACKED FULL WITH TOOLS AND WOULD NOT ACCOMODATE ANY ITEMS. OUR COMPANY HAS NEVER HAD ANY OCCURANCE LIKE THIS. THE WORK WAS COMPLETED IN JANUARY AND THE JACKET IS NOW MISSING IN MARCH. I UNDERSTAND THAT MR. [redacted] FEELS OUR EMPLOYEES WERE THE ONLY ONES TO ACCESS THIS SPACE, BUT IT'S HARD TO BE ACCOUNTABLE FOR WHAT HAS HAPPENED OVER THE LAST TWO MONTHS. WE WILL BE GLAD TO OFFER MR. [redacted] A 1-YEAR PREVENTATIVE MAINTENANCE AGREEMENT THAT INCLUDES TWO TUNE-UPS THAT IS A $166 VALUE. WE CANNOT PLACE BLAME ON OUR EMPLOYEES WITHOUT PROOF, BUT WE WOULD LIKE TO MAINTAIN A BUSINESS RELATIONSHIP WITH MR. [redacted]?
Complaint: [redacted]
I am rejecting this response because:No from my standpoint the complaint was not resolved. Their offer to have their employees come back into my home for maintainance is ridiculous. They brought in a new unit in a large box and didn't just carry in tools. The delay in noting the theft is that it is my sons room and he is away mostly at college. That company will not ever be allowed in my home.
Regards,
[redacted]
ON 11/20/14 WE RECEIVED A SERVICE CALL FROM CROSS COUNTRY HOME SERVICES FOR THEIR CLIENT [redacted]. WE RAN THIS CALL AND RECOMMENDED REPLACEMENT OF THE INDOOR AIR HANDLER. HIS HOME WARRANTY COMPANY FURNISHED AN ELETRIC HEAT AIR HANDLER FOR OUR COMPANY TO INSTALL. WE...
INSTALLED THIS PIECE OF EQUIPMENT ON JANUARY 22, 2015. DURING BOTH VISITS TO THE HOME, MR. [redacted] WAS NOT PRESENT. ON THE FIRST VISIT A MS. [redacted] SIGNED OUR INVOICE (SEE INVOICE #[redacted]) ATTACHED. AT THE TIME OF THE EQUIPMENT INSTALLATION A MS. [redacted] SIGNED OUR INVOICE. I HAVE SPOKEN WITH ALL THREE EMPLOYEES THAT HAVE BEEN ON-SITE AT MR. [redacted]'S RESIDENCE. NOT ONE EMPLOYEE IS AWARE OF ANY JACKET OR MADE MENTION TO ANY ITEMS IN THE CLOSET AREA. OUR INSTALLERS AREA EQUIPPED WITH SMALL TOOL BAGS THAT THEY ALSO STATED ARE PACKED FULL WITH TOOLS AND WOULD NOT ACCOMODATE ANY ITEMS. OUR COMPANY HAS NEVER HAD ANY OCCURANCE LIKE THIS. THE WORK WAS COMPLETED IN JANUARY AND THE JACKET IS NOW MISSING IN MARCH. I UNDERSTAND THAT MR. [redacted] FEELS OUR EMPLOYEES WERE THE ONLY ONES TO ACCESS THIS SPACE, BUT IT'S HARD TO BE ACCOUNTABLE FOR WHAT HAS HAPPENED OVER THE LAST TWO MONTHS. WE WILL BE GLAD TO OFFER MR. [redacted] A 1-YEAR PREVENTATIVE MAINTENANCE AGREEMENT THAT INCLUDES TWO TUNE-UPS THAT IS A $166 VALUE. WE CANNOT PLACE BLAME ON OUR EMPLOYEES WITHOUT PROOF, BUT WE WOULD LIKE TO MAINTAIN A BUSINESS RELATIONSHIP WITH MR. [redacted]?
Complaint: [redacted]
I am rejecting this response because:No from my standpoint the complaint was not resolved. Their offer to have their employees come back into my home for maintainance is ridiculous. They brought in a new unit in a large box and didn't just carry in tools. The delay in noting the theft is that it is my sons room and he is away mostly at college. That company will not ever be allowed in my home.
Regards,
[redacted]