ARCO ampm

Thank you the following options are available at your discretion contact the manufacturer exchange the product at the retail locationReceive store credit at the retail location. ***

Thank you Mr*** for contacting us regarding Mr. ***'s concerns. Per our retail policy, we are happy to exchange the product with Mr. *** or give store value equal to your purchase price. Please email us a copy of the purchase receipt. Thank
you, ***Arco Am Pm *** *** *** ***
*** **
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I am rejecting this response because:they sold me a defective items I refuse to drop this complaint untill I am refunded what I paid for these defective phone cable and charger$refund no other options will satisfy this complaint and I must get the money back first then I will mail you your defective charging equipmentI ask *** the Revdex.com case worker here to make a decision*** ***

We are sorry about your experience at the pumpsWe take pride in our work and work very hard to satisfy our customers.The cash machines outside are being updated, that makes our customers to come in for changeThe staff has been very busy helping everybody and there might be a delay in servicing
you.We are fully committed to our services and are fully aware of the Law for the disabled persons and otherwiseWe look forward to serving you in the future. Sincerely, Modesto petroleum

So I read ampm's rebuttal from my original complaint. In their response is still shows their disreguard to satisfy patrons who shop and do business with them. I made it very clear the product failed to function as advertised not charging my phone at all after a short period of time less than 2 hours. They did not provide a reciept for the charger as the funds for it were deducted from the unused balance from the gasoline. I paid over $28.00 for defective equipment and I want my money back. Any business in America would refund the money instantly if their products were defective. Apparently these people have alot to learn about doing business in America. I am not interested in store credit there is nothing I want out of their store. I definetly would not accept an exchange, I find this brand not suitable for resale. These people have avoided assuming responsibility for the transaction, hanging up on me and referring me to someone else, all I want is my money back, I will mail back this defective product back on recieveing a refund first. I am the one out of money for something that does not work. You see I had to take them to the Revdex.com to get a refund  or a response. I live over 100 miles away so anything but a refund is unacceptable. There are no ampm's in my area either. So a money order or a guaranteed check in the amount of 28.00 us dollars is what I need to be satisfied. I am sure these products have nothing to do with the corporation probably provided by management or the owner. Also I was never notified of a policy of no cash refunds for defective products. Thankyou and have a nice day. [redacted].

Review: Sunday around 2:30 - 2:45pm I pulled into the Arco gasoline in Lincoln to put 25$ worth of gas into my car. I was at pump 3. When I put the first bill into the terminal at the island there was no problem it took the $20. When I tried to put the $5 in the machine would not take it. I kept trying to straighten it out and the machine still would not accept it. When I looked back up to the screen it appeared to have timed out and went back to the original screen: select 1 to pump gas and 2. for receipt. I went inside the store to retrieve the $20 and ask to add the $5 to my account. She said there was no money on #3, there was only money on #4. I explained that I did not select #4 that the woman behind me is on #4. Meanwhile the woman on #4 has buzzed onto the intercom asking about her pump account. They told her we will get it sorted out. They never asked her to come in and sort out the problem with the machine. Then the clerk took me out to the terminal to see if my 20$ was still in there, explaining this happens all the time. In hind sight of course the $20 isn't in there because the woman behind me redirected the $20 to her pump number when I was inside talking to the clerk. So the clerk said "now Ill have to look at the security camera because the $20 is not there". I said ok then you will see what I am trying to tell you. After the two clerks watched the tape they decided that the woman behind me took the $20 and they could not give a refund, they told me to come in the next day between 9-10 when the manager was present. I came in the next day Monday 7/20 at 9:15am. I introduced myself and started to explain the situation from the day before, she immediately said "there is nothing I can do". She refused to give me a superior's name or phone number. I insisted the security tape proved that her staff allowed the woman behind me to take my money while their machines were faulty. She agreed to review the tape and said she would call me back that day. I never received a phone call.Desired Settlement: I would like my $20 returned to me even if it was a gas gift card. I would like this station to work on their customer service and some one to investigate the terminals. I also heard an unrelated tip that their car washes are faulty too and should be investigated.

Business

Response:

On Sunday July 19, 2015 [redacted] used the self checkout terminal on the unattended fuel Islands. According to her statement her cash was in bad shape and she had to straighten the bills to try to insert them into the self service machine. Because of the condition of her currency, the $20 bill she inserted got hung up in the machine. While viewing the video you could see the money was clearly hanging out of the machine when she went into the convenience store to discuss this with the cashiers. The customer who was watching this, walked up to the machine after [redacted] left the machine to go inside the store to talk with the live cashier and pulled out the bill that was hanging out of the machine. That customer came inside the store behind [redacted] and put $20 on the unknown customer's gas pump, pumped her gas and drove away. After watching the video [redacted] was informed that the money that was left hanging out of the machine was taken by another customer and that there was nothing that could be done since that customer had left the premises.

Consumer

Response:

I am rejecting this response because: When I went in to discuss the situation with the clerk the money was reassigned on the other pump already, that's why the clerk thought I was pumping on that terminal, I had to keep telling her I was on the opposite pump. The woman who came behind me called in to the desk questioning what was happening with her pump they told her everything was fine even though it had my 20$ on it. The cash wasn't dispensed and then reinserted it was reassigned to her pump after timing out. The clerk told me that the video agrees and that I should get reimbursed. That is the whole reason I came to talk to the manager in the first place. If the weekend clerk had told me the money was dispensed out of the machine and the lady took my cash then I wouldn't have needed to come back Monday to talk to the manager. When I did talk with the manager she told me there was nothing she could do before even viewing the video.

Business

Response:

As we replied earlier, [redacted]'s $20 never registered in the Pay Island Cashier. It was hanging out of the machine and the customer behind her took the money. The customer who took [redacted]'s money purchased other items in the store at the register next to where [redacted] was standing.

Consumer

Response:

I am rejecting this response because: as far as I, a customer at your establishment was concerned the machine still had my money. [redacted] continued to tell me it was on the other pump but told that lady her pump was fine. She should have stepped in at that time and said ma'am please come in we have a situation with the pump. All I knew was that there was something wrong with my pump. The lady came in about 10 minutes later before knowledge that the money had "supposedly" spit out if [redacted] knew the money spit out then she really should have stepped up and explained that in the first place. Instead she kept telling me to hold on while she figured it out, the reason I didn't ask the lady about the pump is because I thought there was a better was for the clerk to see what happened. The money spitting out of the machine doesn't make sense considering it would have spit out SEVERAL minutes later after I had tried to insert a 5$ bill and stood looking at the screen and then walked inside. This is evidence of faulty machines, unknowledgable staff on how to handle the faulty machines and poor customer service from the manager.

Review: I'M BEING CHARGED $1.69 PLUS TAX! TO FILL UP MY OWN SMALL PLASTIC CUP WITH ICE. I ASK WHY IF I REGULARLY WALK IN EVERY OTHER DAY WITH MY OWN PLASTIC SMALL CUP FILL IT UP WITH ICE ONLY, GET CHARGED 50 CENTS FOR THE ICE ONLY. NOW, ANOTHER EMPLOYEE IS CHARGING ME FULL PRICE PURCHASE FOR THE SAME SMALL PLASTIC CUP, BUT AS IF I WAS PURCHASING A REGULAR FOUNTAIN DRINK. WHEN I REQUESTED A ANSWER AS TO WHY, EMPLOYEE RUDELY RESPONDED SORRY, I CANT HELP YOU AND WALKED AWAY.Desired Settlement: WHY DO THEY KEEP CHARGING DIFFERENT AMOUNTS EVERY TIME I COME IN.

Consumer

Response:

Thank you.

Business

Response:

I discussed the complaint with my employee. He stated that the customer did not show him her own cup when she entered the store and so he was just trying to do his job and charged her the regular price for a fountain drink. I will be more than happy to refund [redacted] the full $1.69 plus tax the next time she comes to the store. Thank you, [redacted]