Arch Telecom

Thank you for your timeI escalated this issue and have confirmed that the cling is not a specific Arch Telecom promotionThis is a [redacted] promotionThe promotion is only for $on easy pay financing of the deviceThis does not qualify for a year contract renewal for discounted devicesThe qualification is only available during that listed holiday time frame dateOur system no longer has that offerIf the customer would like to receive more details, the customer can contact [redacted] Customer Care by dialing *from a [redacted] phoneArch Telecom does not have the authority to change the [redacted] promotion or qualifications

HORRIABLE CUSTOMER SERVICE Sprint Store at, NWestern Ave., San Pedro, CA 90732, 310-521-6348, store manager [redacted] ***, sales person Lovey and all other employees are ill equiped and not aware of the products and promotions associated with SprintAfter my initial contact with this store in person and numerous calls via telephone, I have yet to hear from the manager [redacted] as to a resolutution to my complaint BUYER BEWARE!!

Arch Telecom can offer a rate plan change if the customer is not happy with the planThe customer's paperwork shows consent of the plan as well as the retail installment billing agreement for all devicesThe charges we show are valid charges to what the customer signed up forThere is only a day return periodCustomer decline a courtesy credit on the account from Sprint despite the charges being validThe customer can call Sprint at 888-211- Kindest Regards, *** [redacted] Customer Service Manager & Sales Support ManagerO: (ARCH) ext***Fax: 714-533-| E: ***@archtelecom.net W Corporate Way | Anaheim, CA LEGAL NOTICE: Unless expressly stated otherwise, this message is confidential and may be privilegedIt is intended for the addressee(s) onlyAccess to this e-mail by anyone else is unauthorizedIf you are not an addressee, any disclosure or copying of the contents of this e-mail or any action taken (or not taken) in reliance on it is unauthorized and may be unlawfulIf you are not an addressee, please inform the sender immediately

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below Firstly, Arch never offered me a credit, and just insisted that they did nothing wrong, and just mentioned irrelevant craps to delay the discussion They are lying on Revdex.com The credit I know was offered by Sprint, not Arch, and is not enough to acceptThis can NEVER be acceptable Regards, [redacted] ***

Hello, I tried to update the Revdex.com response however I dont see the option since I already responded yesterday Please let me know if the customer needs the Retail installment billing agreementThe store's feedback is different from the customer's feedback so I have been reviewing the paperwork I am showing that the customer signed up for the Sprint Family Share PackThe GB can changeArch Telecom can offer a rate plan change if the customer is not happy with the plan The customer's paperwork shows consent of the plan as well as the retail installment billing agreement for all devicesThe charges we show are valid charges to what the customer signed up for I have confirmed all agreements has been signed by the consumerArch Telecom have attempted by email to negotiate a resolution over the phoneThe customer decline a phone call from Arch TelecomPhone call made yesterday E-mail confirmation declining to speak over the phoneCustomer decline a courtesy credit on the account from Sprint despite the charges being valid We recommend for the customer to review the rate plan option on www.sprint.com The retail Installment contract does not allow to be cancelled outside of the day return policyPlease refer to return policy for detailshttp://www.sprint.com/landings/returns/ Thank you, [redacted] Arch Telecom W Corporate Way Anaheim, CA C:949-872- ** ***@archtelecom.net

I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to meThe company has refunded the money I paid for the items required to be purchased
Regards,
*** ***

Revdex.com spoke to Marian at the business and the following was relayed: This has been taken care of with the customer and the customer is fully satisfied.