Customer had possesion of key fob for at least 15 mins while going over the vehicle with the general manager and we were not made aware of the key fob being broken until well after he left here. Key fob was in full working order when customer left our store.. We deal with key fobs all day and...
our employees let us know when there is ever an issue with a key fob because some vehicles will not operate with broken key fob. We do not feel we are responsible for his key breaking after he left.
I, the manager was the one that helped the customer with the car when the customer was not happy with the cleaning. The customer never said anything to me about the key being broken and also used the key too open the back hatch of the car so I could clean around the back door jam. The customer at that point would have noticed the key being broken at that point and would have mentioned something to me about the key. Only after the customer had left and called me on the phone to say that the key was broke.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 10832007, assuming they are issuing the $60 refund, I find that this resolution is satisfactory to me.
Regards,
[redacted]
Customer had possesion of key fob for at least 15 mins while going over the vehicle with the general manager and we were not made aware of the key fob being broken until well after he left here. Key fob was in full working order when customer left our store.. We deal with key fobs all day and...
our employees let us know when there is ever an issue with a key fob because some vehicles will not operate with broken key fob. We do not feel we are responsible for his key breaking after he left.
I, the manager was the one that helped the customer with the car when the customer was not happy with the cleaning. The customer never said anything to me about the key being broken and also used the key too open the back hatch of the car so I could clean around the back door jam. The customer at that point would have noticed the key being broken at that point and would have mentioned something to me about the key. Only after the customer had left and called me on the phone to say that the key was broke.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 10832007, assuming they are issuing the $60 refund, I find that this resolution is satisfactory to me.
Regards,
[redacted]