Arapahoe Kia

Predatory sales practices from the finance department. Aggressively sold extended warranties, wouldn’t take no for an answer. Purchased vehicle in April 2018, called to cancel in November 2018 after purchasing the car and was told the extended warranties couldn’t be cancelled. As another customer posted earlier, "falsely told by the finance manager...that these warranties couldn't be cancelled which is an outright lie." Just to be sure, read my contract repeatedly, nowhere does it say extended warranties can’t be cancelled. Called the warranty companies myself (Fidelity Warranty Services and Dent Wizard) they even told me how much of a refund I would be getting and to cancel through the dealership. Just spoke to a helpful Colorado DMV employee and they said the finance manager probably didn’t want the commission taken out of his next paycheck so they mislead customers and to escalate with the Revdex.com and Colorado Auto Industry Division.

Dishonest and unethical, bait and switch all the way. Dealt with a salesman and his manager for a week or so via email. Gave them photos and VIN # of the trade. Lease #s were all agreed upon. When I got to the dealer, the trade # went down by $1000 because of a *** record, but the had the VIN# for a week and the trade offer was based on that specific VIN. To make matters worse, the final lease payment went up by over $70/month from what was originally quoted. Overall, in reading these reviews, I'm happy they backed out and did not get my business.

I purchased a vehicle from Araphoe Kia at the begining in the month of June. I came in with my own financing. My financing that I brought in was for $40,000.00 even. When I wen through the financing department the total for the vehicle came in at $40,149.32. Since my financing was approved for $40,000 the dealership finance person requested that I pay the overage of $149.32 prior to taking the vehicle. We paid via debit card for the overage that night, we then asked for the finance person to print out the loan information with the $149.32 paid and he said it will come through corrected and there was no need. We received our paperwork from our bank which was handling the loan two weeks later and the $149.32 was not removed but added to the loan. When this occurred I reported it to my bank hndling the loan and I called the dealership to get this corrected. I made multiple calls to the dealership througout the week with no return phone call. I finally reached the finance person who handled the paper work (***) on Saturday and he told me there was nothing he could do that day and scheduled a meeting with me on Monday 12 PM. I called multiple times and could not reach him and when he finally retuned my call he said he was busy with another customer. As they already had my money appearently there desire to resolve the issue was low on their agenda. He said he would call e back in 45 minutes but I feel I am just getting the run around as this was a scheduled meeting and I took time off of work to get the issue resolved.

A year and a half ago I brought my car in for a simple oil change. One of the mechanics did not tighten the drain plug after changing the oil. So my husband was driving to work, and the oil completely drained out and ruined our engine because of Arapahoe Kia! So after going through a fight with them last time, they finally agreed to replace the engine. Now, only 36 thousand miles later, with no warning at all we were driving on saturday and the car stopped accelerating out of no where. We towed it to kia, for them tk tell us that the engine needed to be replaced. The engine ARAPAHOE KIA replaced. We have proof of proper maintenance,on time.oil changes, and every single type of maintenance was done through KIA. We have never taken the car to another company besides the dealership. They now will not take responsiblity for the engine. They ruined my original engine, then either gave us a bad engine or did not properly install the new one. They refuse to help us, when it is their fault. Their bad engine only lasting 36 thousand miles!

Horrible experience this evening. Joshua *** emailed me to make an offer on a vehicle this evening bc they needed cars sold. I made an offer via email with the Vin and stock number stated with the amount I would pay and his manager approved the number and they emailed me back with an agreement on a price clearly laid out in the email with the total msrp and total savings and final price of vehicle before taxes and dealer fees. This email was in regards to a specific vin I gave them and they came back with the offer based on that vin and msrp if I came into the store this evening. I walked in and my husband and I were sitting in the car when they greeted me. They told me it was a mistake and could not honor the price. I got a babysitter for my 4 and 6 year old and drove 35 mins in traffic to their store for them to turn away the deal after they made the agreement with me via email. Do not deal with this dealership. They lied to get me there and I fell for it. Waste of my time and babysitter.
Not only that but then tried to work me on my current car as a low ball trade $6k less than caravana and never spoke of numbers again on the car I drive down there for. The email I had mentioned with my offer never mentioned my car as a trade so the agreement was not based on that. The agreement clearly said
“Heather,
If you come in tonight, we will accept your offer of $31,500 plus taxes and D&H.
THAT'S $12,405 OFF THE OF $43,905 MSRP on the website!!!
When can you come in?
Warm Regards,
***”
I have bought many cars in my life and never has an agreement been made and their mind changed!!!!
Arapahoe Kia are liars.

I bought a 2019 Kia Sportage from this dealer on Sept 14, 2018 and they charged us for extended warranties that we didn't even need. I went over to the dealer on Sept 28, 2019 to cancel these warranties but I was falsely told by the finance manager *** that these warranties couldn't be cancelled which is an outright lie. He proceeded to threaten to sue my wife and myself if I didn't hand over her legal documents. Needless to say we left frustrated and angry. I contacted the warranty company for cancellation instructions which is called the JMA group. Their phone number is ***. These policies were successfully cancelled on October 4, 2019 and I am yet to get my money back. I have called the dealer countless times for an update but every time I get directed to Mr. Brooks who never answers the phone and I keep going around in circles. I just want this dealer to refund the money for these warranties that have been successfully cancelled. This dealership is beyond unethical.

I went to the used car dealership to purchase a 2104 Chevrolet Cruze, the dealership misrepresented the value of the vehicle, they misrepresented the need for a warranty, and they misrepresented the value of the warranty. Dealership staff kept my cash down payment and added the amount to the loan value to cover the difference.

Arapahoe Kia gave me the worst experience I've ever had! I was Pre-Approved through my own bank and I was in desperate need of a vehicle. I worked with a lady named Lori ***. This was the longest night a person can spend at a dealership without leaving with a car. I spoke with her beforehand and told her exactly what I wanted and what I could afford monthly. I was very open about my credit so there were no surprises. She agreed and sent me options. It was perfect, they had the exact vehicle I wanted. I show up and from the moment we met, I could tell she was in "sales person mode" We sit down I explain I want to use my banks pre-approval and I want trade in my car. I tell her I'm having trouble with the breaks and is there an option for them to have it towed. She says no problem. We test drive the car and come back in for paperwork. She shows me a quote way higher than what was quoted and I had to put a down payment with trade-in. After hours of back and forth the down payment comes down but I'm still not comfortable. She then says how great the car is and that I should go "ask for the money" "miss rent and utilities" "go on the street and beg" at this point most people would leave and I regret that I didn't. In the end I signed for the car and I just needed to bring in paperwork. I was told to come back and the car would be ready to go. I come back and the car is still not ready. I'm told the car needed to be serviced and detailed. I speak with the manager explaining how Lori made it seem the deal had to happen right now. She did not need to keep me there all night if the car was not ready. He apologizes say she was new and did not know. I was not able to get the car until the following week. She calls and say the car is ready and to save time I can email over the paperwork. I send the paperwork around 2pm get to the dealership around 6. I sit down and wait for her to pull the paperwork. After waiting another hour she comes back saying she is unable to print out the paperwork because she cant open the email. While Im in the process of trying to send screenshots from my phone, I ask how come she didn't let me know and I could have brought the hard copies. She mentions the computer is new and she was having issues. After waiting another hour I finally meet with the finance department and he says he cant read the paperwork. I explain I can email it to him but Lori says she couldn't open the email. I try to send it to him and he opens it right up. He mentions she's new. He apologizes says thank you then hands me the keys. I request a copy of the work done then I go to the car. I get in the car and the car is still dirty. Lori acts surprised and did not believe me. I point to spills and sand on the floors and seats. She says to bring it back and it will be detail and I would get a tank of gas. I agree and drive off. But wait... THERE IS NO GAS! Following day Lori reaches out to me about the trade-in. I remind her again she agreed to have the car towed. She responds telling me how expensive towing is and that I needed to "strap on pillows" and get the car there. I speak to the manager about what we agreed and he agree to go get the car. I finally have the jeep thinking I'm done with the dealership. While driving I notice a sound coming from the car so I make an appointment with the service department. I bring the car in and they say the parts that they saaid they replaced were bad parts. Also the car is not safe to drive. They had to order more parts and the process would take another 5 days. I picked up the car and they say its "fixed" A couple days later I get a call saying they did the paperwork wrong. I come back in to fill out new paperwork. He says my warranty was wrong and my payment will have to be larger. This whole process started around Christmas. It is the end of February. I will be taking the car to another service department to prove the car still isn't repaired. I allowed the place to say ridiculous things to me. I regret allowing this place to advantage of me and continue to give me the run around. Now I'm paying way more than I feel the car is worth and I will be getting the car detailed myself. Congrats Kia

This business did not stick to the terms we agreed to. They did not honor the 30 day lemon law, they gave the lowest price for my trade in and scammed me in several ways. They never tried to fix the situation and did not care about how much they stole from me, they just care about how much money they make. This is the most unethical business that I have come across in my adult life and will pray that the hatred I feel for these people is resolved by the grace of God and time. I really have never met worse people in my entire life. They are nice to your face when closing a deal, but almost impossible to reach once the deal is closed. I can't say enough about how I was scammed by these people, but I was the one to go in there so I only have myself to blame for that.

I went to Arapahoe Kia after emailing with salesperson Chuck ***. In our emails, we had discussed my desire to terminate my lease for a 2016 Kia Optima a few months early in conjunction with getting a new lease for a 2019 Kia Optima. He emailed me some prices with the agreement that we would be terminating the previous lease as part of the agreement. I was given a check for $1026 from Kia to pay off the remainder of my lease for the 2016. I did not request $1026 from them, I expressed a desire to terminate my lease early and I was told that $1026 would do so. I signed for my new lease with agreement that $1026 would pay off my previous lease. We received a bill for the previous lease a couple weeks later with a balance of $1365. It appears we owed 4 months on our previous lease and the dealership gave us a check for 3 months. I emailed Chuck *** and he said I needed to contact Daryl in finance. I contacted Daryl in finance with no response. I emailed Chuck again and asked if he could discus the situation with Daryl since Daryl was not responding. Chuck replied and said he already talked with his manager. But nothing else. I emailed Chuck a couple more times with no response. I called to speak with Chuck's manager and got a call from Nathan ***. He said he was the sales manager and wanted to know what I needed. I explained the issue and he said it is between me and Kia Finance. Kia finance says I still owe this and it is between me and them. I explained that I did not feel that the sales negotiation was in good faith and he said that I told the sales rep that I owed three months when I really owned 4 months so I am not being truthful and now I am trying to get more money out of them. I explained this is not the case, and I am frustrated by what seems like dishonesty from their sales department. I did not come up with the amount of $1026. the salesman did. I did make the mistake of assuming that they communicated correctly with Kia finance when making this amount part of the deal. I may not have completed a new lease for the 2019 Kia Optima if I knew this amount was still remaining. I do not feel they were honest with me. When I expressed all this, Nathan again said I was dishonest with them and now I am trying to get them to give me money. He said he does not understand why people blame other people when they should just look in the mirror. It felt very much like he was calling me a liar and did not want to stand behind the negotiation tactics of the salesperson. I pointed out that he was basically calling me a liar and he cut me off and said I was not truthful with them and I need to look in the mirror. I asked why he was cutting me off and being aggressive and calling me a liar, I was being professional and he was not. He said did not want to discuss it any further. I asked who his boss was and he was resistant to give me any other info, saying he reported to himself. I asked why he was treating a potential future customer this way(I have leased 5 Kias and will need another new car in a couple years) and he said he was done talking to me and he hung up.

I was professional, did not raise my voice, did not swear or use any inappropriate language and I was treated very poorly by the manager after what I feel were bait and switch tactics. I am very disappointed in this service and sales approaches.

I was in a accident with the salesman in the vehicle. At that time they had me sign a no accident paper. I signed the paper when the dealership knew that I had an accident in the vehicle.

Hello,
Long story short. Took the car in for a recall on the ECU and thought while it's there do a 60k check. Picked up the vehicle and had issues as soon as well drove away from the service center. Took it straight back they did something to fix the issue. My husband drove it a couple days later. He said this is not right. Made an appointment to drop it off a couple days later then. The service coordinator was almost impossible to get a hold of on the phone or to call back. After 2 weeks of no real communication my husband went in to fubd out the status. We where told the technician diagnosed it as the transmission needs to be replaced their warranty department said it's the motor. It took another 4 weeks for a field technician to come out and say yes it's the transmission. Finally after a total of 7 weeks without the car we get it back. My husband drives it today to make sure everything is fine. It drives good. Had friends come over and mentioned something is leaking. Great. Called roadside to get the vehicle towed back to kia. Oh and BTW roadside expired now we have to pay for the towing. Not even 24 hours later. The service center never even offered for a rental or something. The worse service ever. Never will buy another KIA period. NEGATIVE 5 STARS.

I read the bad reviews. But they had a vehicle I was looking for, a used 4runner, so I figured I'd go look. Basically their entire used car sales team worked on me one at a time. Until finally I agreed to what I thought was a good deal.
Eight days later, the check engine light came on. The head gasket is leaking coolant into the engine. I didn't notice it because as long as it's warmed up, the vehicle is passable, and you'd never notice, but the Toyota tech I took it to said that it would probably destroy the entire motor very soon if it's not taken care of.
I called them up to talk about options we might have to make it right. Rescind the deal. Discounted work. I even offered to split the cost with them because their mechanics clearly missed huge glaring issues. Nothing. They're exact words were "we're not willing to work with you on this." They said basically they sell cars as is, and if I didn't notice that they were selling a broken car, it's my own fault.
There's two possibilities:
1-Their mechanics are incompetent.
2-They're crooked and intentionally masked the issue until they could move the car off their lot.
I don't want to believe #2, but it's possible.
Now I'm out over $5,000 maintenance on a car I just bought. (it also needs a lot of other work.)

I bought a new Kia two days ago. Had to go back in today because the gave me the wrong finance rate. Looked at the paperwork when I got ho e and there were almost 6k in extra charges for extended warranties added into the loan. I called and asked what they were and I was told you remember the sheet I showed you and you picked one. I also remember you didn’t give me a choice to decline either. I then called and tried to talk to the finance manager 6 times and of course he won’t answer his phone. You can’t leave a message as his voicemail is full. Tried twice to reach the salesman and finally spoke to the sales manager who wasn’t helpful. I will go down tomorrow morning in person to resolve. If I can’t I will file a complaint. Be careful with this place.

My ordeal began July 2017 when the engine on my 2013 Kia Optima seized on the highway. I had the car towed to Arapahoe Kia and was informed my car would be repaired due to a recall. I was given a rental car and a time frame of approximately 2 months until my car would be ready. Finally received the call at the end of September that my car was done. I arrive to pickup my car, speak to Mark in service dept and he walks me out to my car. We approach my vehicle and it’s completely filthy. The car was covered in so much dust and dirt, you could literally see handprints (probably from the mechanics) in the dirt on the hood. I think it’s a fair expectation of a customer to wash a vehicle after it sat at your dealership for 2 months and underwent major engine repair. I say to Mark, “you guys couldn’t wash the car before I got here?” He says, “oh, did you want it cleaned, we can do that for you”. Almost as if I’m making a very uncommon request as a customer. So, I wait. About an hour later, my car is ready. Walk back out to the car with Mark again. I thank him, he walks off, I get in. I then notice the black greasy fingerprints all over my driver side door panel which is beige. I go back in, find Mark, show him the door, he mumbles something about the fingerprints probably had already been there. Nice try, bud. I ask for his managers name and tell him I had somewhere else to be but I’d be calling to complain. About 10 minutes after leaving the dealership I realize none of the functions on my steering wheel work, can’t operate the radio, can’t answer phone calls etc, but I am able to set the cruise control. Then I feel like the car is out of alignment but then realize my steering wheel is off center and tilted too far to the right. I get ahold of Bob, manager in service dept and inform of everything that’s going on. It was a Friday so he advises me to bring car back in which I’m unable to do until the following Monday. Over the weekend, I notice fluid leaking on my driveway from the car. I take the car in on Monday, the grease spots were cleaned, the leak was from a cracked radiator which they fixed and the steering wheel was realigned. However, they will not address the issue with the non working buttons on the steering wheel. Mark tells me that the part is called a clock spring, it will cost $275 to replace and they will not cover it. He tells me that these parts break all the time and insinuates that it may have just broke while sitting at the dealership for 2 months or that it was already broken. First of all, it was not broken before I took my car to them and I find it hard to believe it just malfunctioned on its own. I KNOW that they broke this part during the repair of my engine. I’m extremely irate at this point so Mark takes me to speak to Bob. After arguing back and forth, he agrees to split the cost of the repair. Now, that would’ve been a great deal if everything else hadn’t of been so screwed up leading to this point. I decline the offer, Bob gives me the contact info for Kia Corporate and says to talk to them and see if they’ll cover that repair. Kia corporate sided with the dealership and that I could take the car back to them for the repair and we both split the cost. At this point, I want nothing to do with this shady operation. However, I call Mark again last month and ask if I can bring my car in in March because I’ll be out of the state until then and if will they still honor their part of the deal. He says, “oh, now you want to take the deal that we offered you”?
Actually, no I don’t. I’d rather drive a broken car than see your faces again. But I will write reviews anywhere and everywhere about you *** As of today, I have yet to get the repair done and now my cruise control has stopped working.

I purchased my 2011 Kia Soul plus with roughly 30000 miles at the time, from this dealership roughly around March of 2014. Went through the normal procedure of purchasing the vehicle, going through the finance process they gave me paperwork stating the following "vehicle in minor accident, repaired through certified repair facility (Calibur Collision)." was assured that everything was safe to drive and was small fender bender by both General Sales Manager and Sales person and did not question further since I received a copy of a clean Carfax report. Drove vehicle for multiple years and went to trade in my vehicle as was looking for something with 4 wheel drive capability moving to Northern Idaho area. The dealership I was looking into trading my vehicle in pulled a carfax report on my car to ensure value. To my surprise Car fax has a report no January 2017 of an accident happening just prior to me purchasing the vehicle that shows very severe with multiple air bags deploying with front, rear and side impact damage and told my car is essentially worth nothing. When I got the report back showing this I immediately contacted Arapahoe Kia on this. I was told the General Manager would call me back in a few days. Waited almost a week and had to call in. Spoke with the General Manager and they said they don't have anything to do with the report and I should contact the repair facility to show what was done. When contacting the repair facility they say they have never seen the vehicle. Contacted Arapahoe Kia back and they responded with they would look into it. waited almost 2 weeks after going back and forth for about 3 weeks and no response. Contacted Kia client services to which they truly tried to help they tried contacting the General Manager several times with getting the district parts manager involved. They said the only thing they can really do is have them contact us. We've been waiting for over a month now. We called our bank that holds our loan and they advised us to contact The Revdex.com and the General Attorney and if not use legal action. I do have all information accordingly such as Car Fax's (both), purchasing documentation about the repair, phone calls made, payment history. Please help.