I apologize for the delay in our response. Because of the communication being sent to a SPAM folder, we were unaware of the Revdex.com complaint until 8/23/2016. First and foremost, I would like to thank Ms. [redacted] for the feedback. After the incident, we felt the situation had not...
been up to our typical customer service standards. I am truly sorry for the way we made her feel. After nearly fifteen years in business, we have never had a breakdown in communication such as this. We make a promise to Ms. [redacted] that we will be more diligent about keeping our customer care at a professional level. We have credited the invoice. We will not contact Ms. [redacted], although we did try to call her and apologize shortly after the incident, because we too knew the situation was not acceptable. We value our customers. We acknowledge that Ms. [redacted] should have been treated with more respect. [redacted], President
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted]
I apologize for the delay in our response. Because of the communication being sent to a SPAM folder, we were unaware of the Revdex.com complaint until 8/23/2016. First and foremost, I would like to thank Ms. [redacted] for the feedback. After the incident, we felt the situation had not...
been up to our typical customer service standards. I am truly sorry for the way we made her feel. After nearly fifteen years in business, we have never had a breakdown in communication such as this. We make a promise to Ms. [redacted] that we will be more diligent about keeping our customer care at a professional level. We have credited the invoice. We will not contact Ms. [redacted], although we did try to call her and apologize shortly after the incident, because we too knew the situation was not acceptable. We value our customers. We acknowledge that Ms. [redacted] should have been treated with more respect. [redacted], President
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted]