Aramark Uniform Services

[redacted] Subject: Complaint against klimas enterprises inc The Toyota dealership has agreed to refund my money and I have received the payment/refund owed to me Thank You, [redacted] [redacted]

Aramark Uniform Services General Manager [redacted] has made several attempts to reach ** [redacted] and the owner [redacted] *** ** [redacted] has left several messages along with his contact number, he has not received a return call at this time ** [redacted] will continue to reach out to ** [redacted] and ** [redacted] to resolve this matter

Revdex.com: I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted] Please add your rejection comments below Contrary to Aramark's response, the main issue is the condition of the uniforms For three years, we paid extra for Aramark's "EasyCare" program which, according to their contract states, “AUS will provide regularly scheduled deliveries of rented merchandise, freshly processed, repaired and finished and will replace rented and leased merchandise that is worn out through wear at no additional charge.” According to the shop foreman as well as the service crew, the uniforms were often returned cleaned but not repaired “Rented and leased merchandise that is lost or ruined (except through wear) will be promptly paid for by customer at the then current replacement charge except for ruined garments covered by EasyCare ” The contract further states, “Customer agrees to pay the EasyCare amount, which will entitle customer to have rented or leased garments that are ruined beyond reasonable repair removed from service and replaced unless initialed below or not included in the pricing above.”There was NO attempt by Aramark to "work out payment" Their answer to the above information was either pay or we will turn you over to our legal department for collections According to the final inspection by Aramark, out of uniform pieces, have been deemed as "beyond repair" Attached are sample pictures of the uniforms Had Aramark done as their contract stated, all of these uniforms should have been replaced Regards, [redacted] ***

Regarding complaint ID: [redacted] , from our research, it seems that Sabates Eye Centers was not included in the bankruptcy filing, and therefore, we received no formal or official notice of that statusWe referred with PACER (Public Access to Court Electronic Records) and learned that Sabates Eye Centers was not listed as an account on either of the court documents from and bankruptcy filingsExecutive Financial Consultants (collection agency) reported they have received no notification of the bankruptcy eitherThank youStephanie ***Director of Marketing and Communications [redacted] , Leawood, KS | Direct: ###-###-#### |Cell: ###-###-#### | [redacted] | www.sabateseye.com

Sabates Eye Centers received the letter from Revdex.com, dated June 30, 2017, with a response to our last input on this complaintHowever, we stand by our initial response that we received no official notice or documentation of the bankruptcy claim for [redacted] ***If Sabates Eye Centers was listed as a creditor, we should have received official documentation from the bankruptcy courtAccording to PACER (Public Access Court Electronic Records), in the bankruptcy filing for [redacted] ***, Case 3:16-bk-***, Sabates Eye Centers was not listed as a creditor This is proven in the Verification of Creditor Matrix section of the case filingIf this is not the correct case, please provide the case number so that we can confirm that Sabates Eye Centers was listed as a creditor Also please have appropriate court documents sent to us to confirm that Sabates Eye Centers was listed as a creditor in the bankruptcy filing They can be sent to: Stephanie ***Sabates Eye Centers [redacted] Leawood, KS Thank you

Aramark Uniform Services Office of the President received notice of the Revdex.com complaint on 9/and notified local management the same dayAramark management reviewed the account and advised a cancelation request was receivedThe charges that the customer received were not for early termination fees
but were for uniforms returned damaged and un-useableAfter attempting to work out payment with the customer, Aramark submitted the final charges to a collections company as we were not able to collect on the final balanceAramark regrets that we were not able to end our relationship with the customer on better termsAramark feels that the final charges are supported and owedAs the debt has been sold, the customer will need to refer all further questions to the collections company

On 8/6/14, *** *** came to *** *** to lease a new *** *** at that time the customer filled out a credit application and signed a purchase order for the *** ***
The customer's credit report came back to us with a low score.
We contacted the customer about problem and informed her that she may need a cosigner for the loan At that time, we went further with the loan approval and got her approved on 8/12/14 through TFS for the lease on a *** *** that the customer requestedThe customer contacted us after *** *** got her loan approved and stated that she feels that the *** *** doesn't have room for her family of 6, that she needed a car that has rows and more trunk spaceThe salesman then offered to put her in a car that is more suitable for her needsThe customer now states that the payments and the car isn't a fit for them and the family and wanted their non-refundable $deposit back
At this time, *** *** will extend to *** *** the use the $here at the dealership for a purchase of a new or used car or the customer can use it in the service , parts department and/or body shop

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Assumed Answered]
Complaint: [redacted]
I am rejecting this response because:I am not quite sure if you understand that regardless of listing creditors in a bankruptcy, anything before it was discharged is still included and legally cannot be collected or tried to be collected afterwards. All creditors including sabates received information. I will refer you to my lawyer at this point as you are legally violating my rights. Scott [redacted] in [redacted] TN. ###-###-#### 
Regards,
[redacted]

Sabates Eye Centers received the letter from Revdex.com, dated June 30, 2017, with a response to our last input on this complaint. However, we stand by our initial response that we received no official notice or documentation of the bankruptcy claim for [redacted]. If Sabates Eye Centers was listed as a creditor, we should have received official documentation from the bankruptcy court. According to PACER (Public Access Court Electronic Records), in the bankruptcy filing for [redacted], Case 3:16-bk-[redacted], Sabates Eye Centers was not listed as a creditor.  This is proven in the Verification of Creditor Matrix section of the case filing. If this is not the correct case, please provide the case number so that we can confirm that Sabates Eye Centers was listed as a creditor.  Also please have appropriate court documents sent to us to confirm that Sabates Eye Centers was listed as a creditor in the bankruptcy filing.  They can be sent to: Stephanie [redacted]Sabates Eye Centers[redacted]Leawood, KS 66211 Thank you.

Regarding complaint ID: [redacted], from our research, it seems that Sabates Eye Centers was not included in the bankruptcy filing, and therefore, we received no formal or official notice of that status. We referred with PACER (Public Access to Court Electronic Records) and learned that Sabates...

Eye Centers was not listed as an account on either of the court documents from 2009 and 2016 bankruptcy filings. Executive Financial Consultants (collection agency) reported they have received no notification of the bankruptcy either. Thank you. Stephanie [redacted]Director of Marketing and Communications  [redacted], Leawood, KS  66211 | Direct: ###-###-#### |Cell: ###-###-#### | [redacted]  |  www.sabateseye.com

Revdex.com:
This is [redacted], im the one talked to the guy from Aramark telling him that the Corporation was dissolved, and never received a call back, [redacted] is my brother but he is not in charge of the restaurant, since we closed the corporation, the restaurants became sole owner, and for your information, the one in woodland is not more under my ownership, the only two that are still in business is the one in [redacted] and [redacted] owns the one in [redacted] but she never signed nothig for them.. this is a bit of confusion since they mixed the information and never contacted me... again my name is [redacted] and im the one summint this complaint because my brother asked me to do it since Aramark never lisentend to me or come back to talk to me..  
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted]. Please add your rejection comments below.  
Regards,
[redacted]

Mrs[redacted]ame to the dealership to lease a new highlander on 6/13/16 and talked to a salesman about her mother buying out the currant lease that she has now. The salesman told Mrs. [redacted] that Middletown Toyota would do a lease buyout for them and sell the old lease to her mother. Mrs. [redacted]y...

agreed to the terms of the new lease, with the lease buyout and left a non refundable $1000.00 deposit and signed a purchase agreement. Mrs. [redacted] mother came to the dealership with a trade, wasn't happy with what Middletown Toyota was going to give her for a trade value and stated she didn't want to do the deal. Middletown Toyota was still going to give Mr[redacted]y the same deal same price nothing changed Middletown Toyota was still going to buy her currant lease out and lease her a new highlander. Mrs[redacted]ecided to cancel the deal and asked for her deposit back because her mother back out. Middletown Toyota informed Mrs. [redacted] that her deal remains the same we will buy out her currant lease and lease her a new highlander, the only contingency on the contract that Mrs. [redacted] signed is that the $1000.00 deposit would be refunded upon delivery of the new 2016 highlander, no where on the contract did it state that if her mother didn't want to do it that a deposit would be returned. Middletown Toyota was honoring the original deal that they made with Mrs. [redacted], the refund is non refundable.

I have received the complaint from Revdex.com ID# [redacted].  I left a message for [redacted] to call [redacted] at [redacted] so that we can get the customers car back to the dealership so that we can make everything with the [redacted] correct. We are not sure how all this fell through,...

[redacted] wants to repair the blemish on the grill at our body shop and take the [redacted] to the dealership to have the key programmed. After all this is done everything with, the [redacted] will be all set, the customer will have the blemish fixed and they will have the spare key that was promised at time of delivery. We just need [redacted] to call [redacted] at [redacted] to get everything set up Thank You.

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted] Please add your rejection comments below. 
 Contrary to Aramark's response, the main issue is the condition of the uniforms.  For three years, we paid extra for Aramark's "EasyCare" program which, according to their contract states, 1.      “AUS will provide regularly scheduled deliveries of  rented merchandise, freshly processed, repaired and finished and will replace rented and leased merchandise that is worn out through normal wear at no additional charge.”  According to the shop foreman as well as the service crew, the uniforms were often returned cleaned but not repaired.2.      “Rented and leased merchandise that is lost or ruined (except through normal wear) will be promptly paid for by customer at the then current replacement charge except for ruined garments covered by EasyCare…”  The contract further states, “Customer agrees to pay the EasyCare amount, which will entitle customer to have rented or leased garments that are ruined beyond reasonable repair removed from service and replaced unless initialed below or not included in the pricing above.”There was NO attempt by Aramark to "work out payment".  Their answer to the above information was either pay or we will turn you over to our legal department for collections.  According to the final inspection by Aramark, out of 231 uniform pieces, 200 have been deemed as "beyond repair".  Attached are sample pictures of the uniforms.  Had Aramark done as their contract stated, all of these uniforms should have been replaced.
Regards,
[redacted]

Aramark Uniform Services General Manager [redacted] has made several attempts to reach **. [redacted] and the owner [redacted].  **. [redacted] has left several messages along with his contact number, he has not received a return call at this time.  **. [redacted] will continue to reach out...

to **. [redacted] and **. [redacted] to resolve this matter.

[redacted]
[redacted]
[redacted] Subject: Complaint against klimas enterprises inc.   The Toyota dealership has agreed to refund my money and I have received the payment/refund owed to me.   Thank You, [redacted]...

[redacted]

At the time when [redacted] came to the dealership to purchase a used corolla the signed purchase order and contract was done by a [redacted] who was 21 years old. We have copy of drivers license that states [redacted] was 21 years old at that time when contracts where all signed and deposit was left....

After Middletown Toyota received an approval from the bank so that [redacted] can purchase the car, she wanted to cancel. Before [redacted] signed the front and back of contract she was informed that the deposit was non refundable, [redacted] signed and dated the contract. Middletown Toyota is aware that minors are not allowed to sign purchase agreements that is why we check customers ID and make copies for the file.  Thank You Joe K[redacted]  Middletown Toyota 25feb16

Review: We want to opt out of the contract due to the fact that they have been delivering less than the amount of uniforms we ordered for weekly delivery. They have also been delivering filthy unpressed uniforms. They continue to charge for all the uniforms we ordered. When I call to complain that we don't get the required number of uniforms they say they will issue a credit. It takes numerous calls and emails and many weeks to get the credit. I have followed the terms of the contract by sending 2 certified letters listing all of my complaints, for which I received signed return receipts. According to the contract they have 30 days to rectify the issues, but they haven't done so.

I have asked for permission to opt out of the contract in writing, but they are ignoring my requests.Desired Settlement: I want them to tell me, in writing, that I can opt out of the contract, so that I can go back to my old supplier.

I have heard that Aramark Uniform Company has sued ex customers who stop using their service, despite their lousy service. I want to avoid being sued, but I can't continue using this company, as my emplyees are very unhappy. They don't have enough uniforms to wear and many of them are filthy.

Review: I canceled the service with Aramark in August and now had their driver without my knowledge dropped off old uniforms at my office and they are having a company in Gorgia Sending me a bill for $1403.01 they had in the last year lost and left items out of our weekly service I even found one of [redacted] uniform being used at a Tire shop 2 weeks because their driver left it there so I canceled thei service as they never reallly tried to fix this issue and address my complaints now they are delivering after almost 2 months drop off uniforms hereDesired Settlement: take their items and stop this lying and illegal practice of billing people when they lost and delivered items to other people instead of u