Aqua Science

Made an appointment - no show or call. Called again - again no show or call

I was referred to Aqua Science by [redacted] in [redacted]. I had a new reverse osmosis system that [redacted] manufactured, and it was leaking. I called them to fix the leak, and at the same visit, I had my water tank tested, and bathroom faucet checked. I can't even begin to tell you how important it is to me as a widow and mother of a disabled adult child, to deal with reliable and honest trades. It has been a pleasurable experience dealing with Aqua Science, and specifically [redacted]. In addition to my small fixes, he installed a water softener and new water tank in my home. He is such a professional, and so easy to deal with. The success of a company has a lot to do with the staff they hire, and [redacted] is skillful in both his trade, and his rapport with customers. Thank you Aqua Science, and thank you to [redacted]. It is nice to have someone reliable to call on when you need help.

Review: Aqua Science has had my mister pump in the shop since April 30th. After 3 weeks and numerous phone calls on my part they diagnosed the problem and quoted me $340.42 for the repair which I consented to. After additional phone calls on my part, I was finally put on the schedule for today to have it delivered and reinstalled. They called me this morning and told me it requires another part and it is now over $1100 to repair it. I asked to speak to a manager and was told he was unavailable and was told he would call me. I have been dealing with these promises for weeks now. All contact has been initiated by me other than when the repairman called to give me the quote.Desired Settlement: I would like my pump repaired for the initial price with a guarantee for the repair. I would like this to happen immediately.

Business

Response:

In response to [redacted] original complaint we did in fact remove her mist pump to bring it back to our facility to bench test and quote for repairs as it was not working. After sometime the repairs were quoted and [redacted] approved the repairs, however when we purchased the parts to repair the mist pump we were sent the incorrect parts by our vendor creating an even further delay in returning [redacted]'s pump to her. When the correct parts finally arrived we installed and tested the pump to confirm its repair and operation. When we were running the pump we noticed the bearings were not as they should be. We quoted [redacted] the repair/replacement of the bearings at a much higher price then what was originally quoted. [redacted] then made the complaint to the Revdex.com for excessive time and the cost of the repair. I have spoken with [redacted] in efforts to resolve this issue as of June 4th 2015. [redacted]'s pump is operational and we will re-installing it in her home this week. As far as her pump we have documented that the bearings may become an issue in future and we would e happy to help her resolve this when that happens. Currently [redacted]'s pump is working maintaining pressure and is fully operational. [redacted] we are exrtremely grateful for your patience as we worked through these pump issues and we are apologetic that we did not communicate better with every move. We are extremely passiaonate about our support to our clients and we never want to disappoint or fail. I trust this puts this complaint as resolved and handled to the satisfaction of [redacted]. Revdex.com or [redacted] if you have any questions of concerns please do not hesitate to contact me

Consumer

Response:

I have received my pump and it is currently operational and for that I am satisfied. I would like to note that I am not satisfied with the service I received. After 6 weeks of phone calls, misinformation and broken promises, it took a complaint to the Revdex.com before I could even have a manager call me, though I had made numerous requests. There is a serious lack of communication where concerns are not directed to the proper personnel. I would like to note that [redacted] was the only one who was actually credible and helpful. It has been a very frustrating experience. I would not recommend or use this company in the future.

Regards,

This company removed my solar hot water unit so my roof could be re-shingled. When they came back the next day to re-install the unit, the price had gone up from $295 to almost $1,100. Soooo many parts needed to be replaced (the unit is only 6 years old) that they had to adjust the estimate. It included $120 for 3 pieces of 2x4x10 redwood which cost about $10 each at a lumberyard. I sent them packing and will find a reputable and honest company to re-install the unit.