We have spoke with Mr*** and also mailed him the results from two inspectionsThe first from an experienced installer and the second from the manufactureBoth inspections results showed the problem to be from moistureMr*** is welcome to to have an independent inspection and let us know
the resultsIf it shows the problem is the installment, we would cover that and the cost of the inspectionIf the problem shows to be the product, the manufacture would cover that and the cost of the inspectionIf the results show to be moisture like the other two inspections, neither Castle Floors or the manufacture would be responsibleWe will wait to hear back from Mr***I have attached the pictures taken of the flooring complaint
We have spoke with Mr*** and also mailed him the results from two inspectionsThe first from an experienced installer and the second from the manufactureBoth inspections results showed the problem to be from moistureMr*** is welcome to to have an independent inspection and let us know
the resultsIf it shows the problem is the installment, we would cover that and the cost of the inspectionIf the problem shows to be the product, the manufacture would cover that and the cost of the inspectionIf the results show to be moisture like the other two inspections, neither Castle Floors or the manufacture would be responsibleWe will wait to hear back from Mr***I have attached the pictures taken of the flooring complaint