Apria Healthcare

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
My payments to Apria Health care per month were $per month, that was the contract with themThe 1st payment being paid by automatic withdrawal from my checking account in the amount of $on December 26,A second payment of was taken out of my bank account on January 28, and the 3rd payment on February 25, 2015, in the amount of $16.36. Apria Healthcare is stating I owe for Jan 2015, Feb and March I have paid January and February paymentsThe amounts they are saying I owe for those months are not in direct connection with the contract I signed with them.There was also a payment In October in the amount of $85.95, they had taken that directly out of my bank account without any authorization
Regards,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.Apria sent me a printout of charges & payments received, however, it didnot prove that every payment I made was credited to my account.I attached the spreadsheets & letters sent to them.
Regards,
*** ***

Revdex.com:The information the Apria is requesting is the patient name and addressIf I send this information will it only go to the company or will this information also be at risk of being shared publicly?Regards,
*** ***

We have confirmed that the last statement sent to the patient was dated March 06, The payment posted to her account March 10, 2016, after the statement had gone outThe account has been cleared and no balances are dueWe believe that we have taken all appropriate steps to resolve this problem to the patient’s satisfaction
Sincerely,
Apria Healthcare LLC

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
Than you for the information I am rejecting their response because I have received yet again a past due bill demanding payment in full They state on the bill that my account is seriously past due and payment is expected immediately This additional bill is proof that they have not cleared my account as they stated. thank you,*** ***

We have reviewed the patient’s account and confirmed that the patient called June 23, stated he didn’t have his new insurance information at that timeHis wife called July 24, in regards to a statement and updated the insuranceApria Healthcare has a contract with the insurances and if the purchase price isn’t met a new contract starts over with the current insuranceThe patient signed a sales service and rental agreement initially agreeing to the terms and conditions of billingThe patient was registered to receive statements via email and have been unenrolledThe patient was also enrolled in the opt in program to have supplies shipped automatically when eligibleHis wife called September 11, 2015, regarding the bill said she didn’t receive supplies shipped August 20, and wanted to be removed from the opt in programThe patient was removed from auto shipping and it was confirmed that the supplies were shipped and left on the porchApria Healthcare did however send replacement supplies at no charge October 13, A paper statement has been mailed to the patient dated May 16, 2016, which will only reflect the open balance on the account, so invoices have been printed and mailed to detail billing from inceptionUnfortunately, we can’t remove the patient from our dialing system as long as he have a business relationship with us and a valid open balanceWe have taken all appropriate steps to come to an amicable resolution
Sincerely,
Apria Healthcare LLC

We have reviewed the patients account and confirmed that an order was placed for her durable medical supplies on March 22, and July 28, We have pulled the calls for both dates of services the orders were placed and confirmed that patient was informed that items were covered by the insurance but until the insurance was verified, there’s no confirmation of whether the items would be covered at 100%, 80% or if there is a deductible that’s dueThe patient was also informed if there are any out of pocket or deductibles she would be responsible for the chargesWe do apologize for the miscommunication as our goal is to ensure customer satisfaction as well as accurate billing Sincerely, Apria Healthcare, LLC

Revdex.com:
I received the check in the mail today, 9/23/ I appreciate the work done by the Revdex.com I truly believe without your intervention I would still be trying to get my money Thank you so much for all your help I never contacted the Revdex.com but all the great things I've heard about you is true and I will never what you have done
Regards,
*** ***

We have reviewed the patients account and determined that we do not have a signed Sales, Service and Rental Agreement on file giving authorization to charge the card providedThe charges billed are still pending but once those have been posted to the account, a refund can be processedThe balance
would still remain valid and the patient will receive a statement in the mailWe apologize for any miscommunication or inconvenience this may have caused
Sincerely,
Apria Healthcare LLC

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
I had a meeting with Molokai *** Hospital's (Part of the *** Medical Center, Hawaii) RN Office Manager, *** *** upon receipt of Apria's response They also disagree with the claims made by Apria, regarding "missing paperwork" related to the sleep study As for the 30-day download, that was mediated while I was on one of my MANY phone calls with Apria; an agent did the download while were waiting on the phone line - she said "done" and it was "ok" As for the Face-to-Face appointment, that was fulfilled at Molokai *** Hospital in March I managed to get the LOCAL MAUI number to Apria, and spoke with the manager there - she assured me that the Respiratory Therapist would call me to a consultation (which never happened) She asked me to call back, if that call never happened When I did, she said that the Therapist had done a thorough record review and said that "everything was OK", nothing to worry about However, I am STILL having serious difficulties with the machine, and I NEED HELP The Respiratory Therapist as STILL NOT CONTACTED ME! Molokai *** Hospital placed calls to Apria locally and nationally, and have NOT received any word back either I am COMPLETELY dissatisfied with this blatant disregard for human health care
Regards,
*** ***

We have confirmed that the patient paid $upon scheduling her appointment on 5/25/and was charged again June 3, on appointment dateOn the day of the appointment the patient was contacted in regards to the mix up on the calendar, however she was already at the office and the branch
did take care of getting her set upHer card has been removed from auto billing and an expedited refund has been requested, which will be overnighted to herWe do apologize for the miscommunication as it is our goal to ensure customer satisfaction as well as accurate billing
Sincerely,
Apria Healthcare LLC

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
Apria's response is percent factually inaccurateThey did not ship the products promisedInstead, they sent a letter demanding more information by phone or in writingWhen I called them by phone to verify my information, they refused to accept it verbally and told me they WOULD NOT honor their contractual agreement to send me the medical products owed meThis is when I contacted the Revdex.comSo, it appears they are continuing in their effort to provide the services which they're contracted to provideI await my products and their taking action to do the right thing
Regards,
*** ***

Item # 1: Apria Healthcare failed to retrieve equipment that is no longer required RESPONSE Mr*** called to have equipment picked up on 6/18/a piorder was generated at which time all billing on the equipment stopped. Because the equipment is respiratory related a
discontinuation order must be obtained from the Physician. The patient was contacted on 6/29/by our Respiratory Therapist and the piwas completed on 7/1/ Sincerely, *** *** Branch Manager

I do not understand the response from ApriaWe have paid the collection agency that Apria sent our account to and have a patient advocate fighting the amount in disputeI do not understand their response belowAre they saying that we now do not owe this amount or that they have washed their hands from our account and put the ball in someone elses court? I need clearer answers then this.*** ***Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
Regards,
*** ***

We would like to apologize for the level of customer service you experienced with our offshore service partnersDuring a review of your account, we confirmed you were contacted by a customer service agent who was able to assist you with your insurance questions
Again, we sincerely
apologizeThank you for taking the time to bring your concerns to our attentionWe welcome all patient feedback as this provides us with a valuable insight into our services from the patient’s perspective which allows us to make service improvements, as it has done in this case
Sincerely,
Apria Healthcare LLC

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
I was not informed of the additional cost past June This is why I have not paid from that point until now I would like to return the device as stated in the initial complaint No new information has been provided
Regards,
*** ***

ITEM # 1: Mr*** states that Apria is trying to charge him for equipment he no longer hasHe is requesting a letter saying that the equipment was returned and the total outstanding balance is $and no other bills will be sent to him.RESPONSE: We have reviewed Mr***’s account and
found that his equipment was returned on August 18, We needed the face to face notes from the doctor and for the patient to sign a Sales, Service and Rental Agreement showing that they had received the equipmentBecause we were unable to obtain the needed documentation we adjusted the open invoices, leaving Mr*** with a $There are no pending invoices, therefore Mr*** will not receive any more calls or statements from Apria HealthcareWe apologize for any inconvenience this may have causedSincerely,*** *** Billing Center Quality Specialist

We have reviewed the patients account and have contacted the patients mother and explained the billing process for the equipmentIt was explained, when there’s a change of insurance before the prior payor agreement is complete, we have to honor the new plan agreementWe have also informed her
that all payments have been applied to the account and reflects a zero balanceThe equipment has been placed in pickup status as requested, therefore; patient will no longer be billed for the monthly rental of the equipmentWe do apologize for the miscommunication as our goal is to ensure customer satisfaction as well as accurate billing Sincerely, Apria Healthcare, LLC

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.I contacted my insurance they state they did process the claim for CPAP ownershipHowever rejected claims sent after that for the same item with different codingThere is no reason to reject the first claim
Regards,
*** ***

Item # 1:Mr*** states that he has spent multiple hours reconciling and contacting ApriaHealthcare in regards to billing that occurred on his flexible spending card.Mr*** is requesting a full reconciliation of his Apria Healthcare account. RESPONSE:In regards to Mr
***’s account, *** * has spoken with Mrs*** on3/26/A detailed accounting of Mr***’s account has been mailed to him per request. We do apologize for the miscommunication as our goal is to ensure customer satisfaction as well as accurate billing. Sincerely,*** *** ***Patient Account Resolution Team Lead