Appliance Repair Service

Tell us why here...On 12/01/we serviced the equipment at [redacted] ***Later that day we went back because of a water leakIt was determined that the drain spud on the humidifier was the causeThis spud is where the drain hose is disconnected from the humidifier for servicingThe humidifier is 25+ years old and after years of servicing the plastic spud came apartThis hose must be disconnected from the spud for proper servicingThe customer does have a contract that covers parts and labor on his humidifier for a year for $This includes replacement of the water panel, cleaning of the unit and drain, operational check of humidifier, and a year parts and laborWe have faithfully fulfilled this agreementThe spud that broke is no longer made for his humidifier Because of this we told the customer that he needed to replace his humidifier Knowing that they have a contract, we deducted the $he paid to cover the humidifier this year off the price of the new humidifierWe had thought this was fairInstead of calling us, he contacted the Revdex.com to say he thought this was not Another concern the customer had was that we did not tell him that parts are no longer available for his humidifier, the humidifier is not supported, and we took his money for yearsWe have faithfully serviced the humidifier for the term of the contract every year and made several repairs to support the humidifier There are some parts still available for their humidifier, just not the drain spud.Again due to this fact we were going to take the cost of the humidifier portion of his contract he paid for off the price of a new humidifierAfter receiving this concern from Revdex.com and calling the customer he said that he did not want to have the new discounted humidifier installed because he knew someone who could put it in for cost for him To resolve this issue Ibbotson has obtained the needed part from an auction web siteWe will install the part as part of his contractThe customer now knows that some parts are not available for his humidifierWe are discontinuing contracts on this model of humidifier knowing that not all parts are availableI have talked to the customer and he said he is satisfied with our resolution to the problem

We at Carport Central want to apologize for the delay in getting the building installed since 10/Please remember Carport Central is an online sales company and we are not the manufacturer who schedules or installs the buildingsHowever we work very hard with the manufacturers to make sure that our customers are taken care of and anytime there is an issue with scheduling or installing or a repair we at Carport Central stay in contact with the manufacturer to get the order taken care ofI have reached out to the manufacturer and and they advised me that when they received the order that they called and you were not ready at that time for the buildingThey stated their notes they have are that you had your ground ready on November 13th and that they did at that time promise to get the building installed the week after thanksgiving but they did fail to get the building installed at that timeNow they have ran into weather issues and it will be March before they can get the building upThey advised me they did offer a discount and you accepted the discountWe at Carport Central will continue to work on your behalf but please reach out to us at Carport Central so we can work with the manufacturerI would be happy to help in anyway I can, but again we are not the manufacturer who will be scheduling and installing your building as our contract states that you did signI am very sorry for this but we are here to help you can reach me at [redacted] ***.?

I am responding on behalf of Carport Central.com in regards to Mr [redacted] complant on delayed installation We have came to a resolution with Mr [redacted] and have refunded his $deposit he placed on 10/6/ Mr [redacted] has agreed to keep his carport on order in which stated on the terms of purchase scheduling and delivery/installation are matters that out of our control and Mr [redacted] is aware of this In an offer to meet customer satisfaction we have refunded Mr [redacted] deposit We have made Mr [redacted] aware that upon speaking with the manufacturing cowho will be installing this structure has stated it could be mid to late March of before it will be installed We at Carport Central are continuing communication with said mfgto ensure prompt delivery and Mr [redacted] is aware of our continued support with this situationZack M [redacted] Sales Director CarportCentral.com [email protected]

I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me? ? Their delays is what they have been telling me all along, if they can finally get it installed ASAP is all that I ask? I'm going to be using this for horses And it's now the middle of winter Regards, [redacted] ***

First I want to apologize for the issues you have had, secondly thank you for taking the time to speak to me in regards to this issueThirdly you advised me on the phone today on 7/12/that about 6:your time on 7/11/the manufacturer had called and gave you a schedule dateI do understand that you did purchase through us at Carport Central, however as I spoke on the phone all the issues you have had are with the manufacturer not our companyWe sell for the manufacturer, as in our terms and agreements Carport Central has no say or involvement of scheduling and delivering the building so any negative review should be against the manufacturer but we are here for you and work with the manufacturer when these issues arisesIf you need anything at all please let myself or your building specialist know.? ?

We contacted the manufacturer (Carolina Carports Inc.) to find out what happened and the scheduler told me that the first time they went out they could not get up her drivewayThe driveway was steep and narrow, so the installer needed 4wheel drive and a smaller trailerThe second time they went out due to the weather where it had snowed the ground was too wet to installThe third time the installers were running a little behind at their first job, so they called her to let her knowWe understand she was probably a little frustrated but she hung up on the installersWe will be contacting the scheduling department again to get the new dateWe would like to get this resolved for the customer as soon as possible and we apologize for the delay

I have been contacted by Carport Central; Cameron [redacted] , and they are ordering my building through another vendorCameron assured? us building will arrive in about weeksI am satisfied with this response and consider the supplier (www.dreamscarports.com) to be the issue with this matter Please consider the matter with Carport Central resolved to our satisfaction.Thanks for your much needed help with this issue.Ray ***

[A default letter is provided here which indicates your acceptance of the business's response.? If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me.? Regards, Valerie [redacted]

Quick and efficient design and structure set upI ordered a feet wide carport and it perfectly houses my truck and my wife's accordGood job Jody!

It took us longer than to find a different manufacture other than [redacted] , ***to install her unit.We have spoken to Mrs [redacted] and explained the situation and also explained that her unit will be installed in the next weeks with EB [redacted] .?

Our customer service department has been in contact with Mr [redacted] today and is working to resolve the installation as soon as possible We have been informed many times by the manufacturer who is Coast to Coast Carports, Inc that they were "behind" and trying their best to get Mr***'s order installed soon After further investigation as to why the order was taking so long we were finally made aware (today) that Coast to Coast Carports, Inc has sold their facility that covers AZ to another company by the name of American Steel Carports, Inc There was ZERO notification made by Coast to Coast to our company that this order was going to be delayed due to an acquisition We are currently working with another manufacturer that covers AZ to see how quickly they can get Mr***'s order installed We are planning on a resolution ASAPEric [redacted] Carport Central 980-321-

I am rejecting this response because: It was not just times this has been delayedActually came to my house time and left because of the narrow roadAfter that it was phone call only to schedule and then called day of installation to say they were not going to make itThis happen numerous times between September and FebruaryI just got tired of excuse after excuseI asked for refund of down payment and just to go somewhere else for carportI can't keep playing there gamesI am years of age I needed this carport so I don't have to be in the weather to get to my car Regards, [redacted]

Good afternoon MrBundy,We are regretful for the issues with your building but Carport Central wants to helpWe have already purchased one 10xcertified door that did not fitWe also have added Z trim that does not come with our buildings out of our pocket just to try to get you the building the way you want itHowever the z trim is leaking so we are going to fix thatAlso now the roof is leaking and the building does have a workmanship warranty and we are going to fix that leaking on the roofWe have offered you to get your quotes for a local door company and you did that and the quote for the door is $1,we are going to take care of that for you and getting them installed and to make sure the building passes inspectionSend me the quote for the local door company and we will get that taken care of for youWe want to come to a resolution with you and we are addressing the issues and agreeing to the above statementThanks,

To: BBB In response to consumer complaint ID # [redacted] Dated 06/20/2017May 24, 2017 my office received a service request for a NO ICE complaint on a Frigidaire Refrigerator.May 25, 2017 I replaced the ice maker with a new one after showing the customer the broken piece on the ice maker and... getting permission to replace. I was paid and I left. That evening the customer left several messages saying the ice maker was not making enough ice. I returned on May 26, 2017 to find ice maker working as designed, tried to explain to customer that there was nothing wrong with ice maker. Fifteen days later on June 9th 2017 they said making too much ice "ice everywhere" per phone message. My wife who answers my phone sent another tech who was working in the area to check the ice maker this technician has worked for me for 27 years. He checked the ice maker and found no problem but they were highly upset so he changed to the 2nd new ice maker. NO CHARGE. We carry these ice makes in our trucks as we have been Frigidaire Factory trained and warranty Techs for over 25 years.As he was about to leave the customer said I'm not stupid I know when an ice maker isn't working. She got a glass and held it under the dispenser and the glass overflowed. He asked her if this was what she was complaining about. She said yes. He then tried to explain the dispenser had nothing to do with the ice maker they are two separate items. He left. The evening of June 9th she leaves several ugly messages on my machine and again on Saturday morning. I called her 6/10/17 and asked about her complaint. She told me she had a friend come and remove theice maker, check ice maker and reinstall. the friend told her not to use so she cut Refrigerator off. I asked if she was losing food she cussed me called me vile names and said nothing was wrong with Ref. the blank blank ice maker is the problem and hung up the phone. I decided it best not to go to her home without the other tech with me we showed up she let us in we looked in ice bucket looks fine asked her what was the problem she cussed us and told us to get out of her blank blank house.I dispute any claims by Mrs. Customer that we sold her a faulty ice maker and installed a 2nd faulty ice maker I do not agree to refund money without proof that ice maker it faulty we were not allowed to check ice maker after other people had uninstalled and reinstalled per letter from BBB.Ronald Wade

I am responding on behalf of Carport Central.com in regards to Mr*** *** complant on delayed installation We have came to a resolution with Mr*** and have refunded his $deposit he placed on 10/6/ Mr*** has agreed to keep his carport on order in which
stated on the terms of purchase scheduling and delivery/installation are matters that out of our control and Mr*** is aware of this In an offer to meet customer satisfaction we have refunded Mr*** deposit We have made Mr*** aware that upon speaking with the manufacturing cowho will be installing this structure has stated it could be mid to late March of before it will be installed We at Carport Central are continuing communication with said mfgto ensure prompt delivery and Mr*** is aware of our continued support with this situation.Zack M***Sales [email protected]

I ordered a 36'X21' carport on 10/19/and was quoted 4-weeksweeks passed and I received a call which I thought would be to setup deliveryNOPE it was do do a site inspection that I was NOT told aboutThe site inspector could NOT show for weeks and then they would start manufacturing our building
Today is December 5th - weeks later that I received a call from the manufacturer NOT Carport Central and was told that "they cannot install my building due to ground being 6" off level." The contract states that if "The area must be leveled within 3” of slope for proper installationIf the area is not leveled to the manufacturers/installers specifications the customer may incur additional cost for material and labor in order to install the building." Well the manufacturer didn't discuss and additional COSTS which I would be glad to pay she just said they can drop off the building and let ME install itSHE WOULD NOT DISCUSS OPTIONS OR SOLUTIONS OTHER THAN "TOUGH LUCK FOR YOU." WHEN TO MEN CAME TO DO THE SITE INSPECTION THEY SAID EVERYTHING LOOKED GREATAT A MINIMUM THEY COULD HAVE TOLD ME HOW TO FIX THE GRADE OR ATLAS THAT THEY WOULD NOT BE ABLE TO INTALL THE BUILDINGTHAT WAS WEEKS AGO
Zach McMillan from Carport Central was NO helpHe had NO solutions and NO interest in helping meHe was quick to tell me that my downpayment was NOT refundableBasically, he made his commission and dint have a dog in this fightHe also stated that he hopes to do business with me in the future......ARE YOU KIDDING MEI HAVE WASTED TIME, MONEY, AND TRUST WITH CARPORT CENTRALDO NOT DO BUSINESS WITH THEMNOT ONLY HAVE A I LOST MONEY, TIME, AND PATIENCE,......MY BUSINESS HAS SUFFEREDI NEEDED THIS CARPORT TO EXPAND MY BUSINESS ADDING EMPLOYEES TO WORK WITHIN ITI HIRED THE EMPLOYEES WEEKS AGO AND NOW MUST LET THEM GO UNTIL I FIND ANOTHER OPTION
CARPORT CENTRAL IS STRICTLY A MIDDLEMAN FOR METAL STRUCTURES AND HAS NO PULL WITH MANUFACTURES

It took us longer than to find a different manufacture other than *** ***, ***to install her unit.We have spoken to Mrs*** and explained the situation and also explained that her unit will be installed in the next weeks with EB ***

Mrs *** called my office on January 26th about her *** refrigerator cycling too much.She was asked a few questions to which her answers were NO was the food in the freezer thawing? No was the food in the refrigerator section (milk, eggs, lettuce, etc) frozen? NO
This information is important because if the compressor or the relay that starts the compressor is faulty or not cycling properly she would lose food If the refrigerator section is cycling too much it will freeze foodHer complaint has never been about losing food.We tried to talk Mrs*** out of a service call because we did not feel she had a problemshe insisted we come out and check her refrigerator.*** and I went to *** **and did not find any unusual cycling or temperture problem with her refrigeratorshe still insisted she had a problemWe told her we would adjust the door and replace the relay only if she requested it as we still felt she did not have a problem and told her so She said to do it.In our forty-four years experience it is our opinion Mrs ***'s refrigerator is operating as designed and there is nothing we can do to change the design.We are sorry that she feels we have not treated her fairly but our policy is to give the best service that we can to everyone We did not do any service Mrs*** didn't request.Thank you,*** ***

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved]
Complaint:
I am rejecting this response because: The current door opening is 10' x 9'The door installed by the Carport Central contractor is a 10' x 10'They were instructed prior to purchase that local building code required all doors and windows to be wind certifiedAll installed were certified with the exception of the garage doorIn a previous response, Carport Central offered to refund $for the door and I would be required to purchase and install one myselfI have checked with all local companies selling garage doors and because of the nonstandard size of the opening, the door would be special order and the cheapest quote I received was $without installation. I was in contact with Carport Central by phone and they offered to remove the current building and replace with a new one since the repairs to the current one would require that it be taken down anywayI agreed to replacement of the building with the stipulation that a new contractor be used. I received a call back from the same manager within the hour stating that they were withdrawing the offer and were sending a different contractor to caulk around the incorrectly installed Ztrim to stop the leakage from the wall base instead of replacing it to local building code requirements. Since this obviously can't be resolved, I'm requesting a full refund for the $10,paid for the building and permits, $5,for the custom concrete slab that was required prior to installation and $for lost wages for the days I was required to take off work for scheduled appointments with the contractor and they never showed up
Regards,
Richard Bundy

Our customer service department has been in contact with Mr*** today and is working to resolve the installation as soon as possible We have been informed many times by the manufacturer who is Coast to Coast Carports, Inc that they were "behind" and trying their best to get Mr***'s order
installed soon After further investigation as to why the order was taking so long we were finally made aware (today) that Coast to Coast Carports, Inc has sold their facility that covers AZ to another company by the name of American Steel Carports, Inc There was ZERO notification made by Coast to Coast to our company that this order was going to be delayed due to an acquisition We are currently working with another manufacturer that covers AZ to see how quickly they can get Mr***'s order installed We are planning on a resolution ASAP.Eric ***Carport Central980-321-