Apple Valley Waste

I have only lived here since July 2019 and have had nothing but problems with the trash company not picking up our trash! Even the neighbors have had to call and complain. Bobby and Donell . When I first started I asked where to set our trash out. They said by our driveway/mailbox. Which I did and they never picked it up for another week. I kept contacting them, sending them pictures via email and I could not understand why my trash was not being picked up. Then a neighbor (Bobby) came and explained to me that the trash had to be put down at the end of our road. Which another thing I do not understand, our road is big enough/wide enough and suitable enough for a big trash truck to come down and turn around in! Its as good if not better than the paved road! There is a big turn around spot at the end of our Strawberry Lane. Where I use to live was on a dead end street in a town and that road was very tiny and horrible and a HUGE trash truck backed down it every week to get the trash. Here are dates I have had to email/contact the company because our trash was not picked up: 8/1/19, 8/30/19, 12/28/19, 1/10/2020, 4/01/2020 and a few other times of phone calls I don't have record of. I have got excuse after excuse and I'm getting so tired of it! They cannot pick up loose trash etc... even though the pictures I have taken most recently there is nothing wrong with the bag, maybe a little tear in it but not scattered out or so bad it cannot be picked up and put in trash. There are a ton of cats down at the end of the road that like to get in the trash, which I've tried to do something about but our county will not pickup cats and no one will do anything. I asked the trash company about putting a trash bin down there for all of us but that costs extra and other people would probably use it instead of the residents on ***. I've got several pictures I can email you to show you my trash that's been left behind. 9+ sep. homes are up our road, we also have to mark our own bag

I have had service with Apple Valley Waste for trash and recycling pick up since June 2018. The service is very lacking. Even though, I pay for service, the trash oftentimes is missed- usually on a biweekly basis. I have to call Apple Valley Waste to rectify the issue and am always met with resistance from customer service. I can't get an answer as to why my service is interrupted. I have also been told that I will need to pay extra for the trash to be picked up the next day, even though they failed to provide the service I already paid for. Additionally, whenever I ask customer service how my recycling is processed, they will not answer my question. I fear that I am paying for recycling in addition to trash pick up but my recycling is not being recycled. Also my automatic billing cycle always becomes disrupted in someway causing me to get past due notices and late fees attached to my account. I set up automatic billing to avoid this issue to begin with. I have left a voicemail for Tiffany, the manager, without being contacted. I would like more transparency in this business and I would like for it to be held accountable for poor communication and failure to provide services.

This business has unreliable service, and their employees are rude and disrespectful. They are not keeping to their agreement of picking up bulk trash items and as such, they are price-gouging. They are counting very small-sized bulk items that I could easily carry myself, and trying to count one small, 2 pound deck chair as one item.

Auto payment for Jul-Sep 2019 Account #: *** for service NOT fulfilled. Current TRASH for scheduled Friday, September 20, 2019 pickup still remains waiting (currently three days) for service (pickup) not only in front of my home, but all of ***. It appears ONLY on Lullwater Way is there trash still waiting to be picked up. Several attempts have been made by phone, but only voice messages were permitted. AWW provides no emergency phone number. WHY???? Yes, the homeowners find it extremely frustrating to pay an advertised business that does not provide guaranteed service. Brookfield HOA requests to AWW. Thanking you in advance, for your prompt attention!

If I could give less than one star to Apple Valley Waste in Kearneysville, WV, I would. I have had nothing but trouble with this service since I prepaid my account in December 2018. My recycling is very rarely picked up as scheduled and now my trash is being missed as well. It takes forever to wait on hold to talk with a customer service representative who only can forward the call to a supervisor's voice mailbox, which usually is full and cannot receive messages. On the rare occasion that it will take messages, there is no return call or other communication. It's difficult to express how incredibly frustrating it is to do business with this company!

I was a customer of Apple Valley Waste of Kearneysville, WV for several years. Because I had yard waste, I would buy stickers at $3.00 per sticker for my paper bags containing yard waste. For me, that is expensive. Last spring I ordered 15 stickers at $45.00 + $2.00 shipping and handling. I never received the stickers. The office manager and another lady insisted they mailed the stickers. So I had to accept that I was not going to get the stickers. I took my lawn bags to the local dump. I decided to cancel waste pickup with AVW on April 29, 2019. I was told I would receive a credit of $62.94 for services I had already paid for—about the end of July. To this day I have not received my refund, even though I have called multiple times. My check is “on the list.” The Apple Valley website promises to send refunds within 60 days. For me it has been around 105 days. Please help me get my refund.

On Friday August 9th a approximately 0345 Apple Valley Waste stopped to pick up trash at the end of my driveway. They usually come at the exact time my husband is leaving for work...and he always watches for them and then rolls the trash can back into our garage before he leaves for work.
After the trash truck left....around 0345, my husband walked to end of driveway to get trash can and noticed that the trash can lid was missing and wasn't rolling properlyh.....
It appeared that the trash can may have been ran over...and lid was missing ...possibly put in trash truck for disposal.
I contacted Apple Valley Waste as soon as I got home from work and informed them of what happened. The lady I spoke with stated to txt a picture of the missing lid and trash can to this number and someone would contact me back asap.
No return call. I called back a few days later and was told that a $10.00 credit was posted to my account. I did not agree to this credit nor is it acceptable since I paid over $100.00 for the trash can.
I then told the rep that if I did not get a call back with some other type of resolution, I would be contacting the Revdex.com.
I had my property destroyed by Apple Valley Waste and I want it replaced, or value of trash can credited yo my account.

My trash was not picked up this morning. I just paid my last bill on 7/8/2019 for $83.15. Online account on the company website shows paid in full, no existing balance. However, it also shows some sort of Credit Hold. I called Apple Valley Waste this morning. After more than 10 minutes on hold, I was informed by the agent that I was a billing cycle behind. I told the agent that is incorrect. The agent told me to send her $73.52 and they can reinstate my account, and pick up the trash on the normal day next week.

- I am in an HOA - I need this picked up TODAY.
- I am not behind in any payments.
- The agent said to look up my receipts and bank statements and call them back. Apparently, I am missing a payment in February 2019.

My receipts for payment are in my email:
7/8/2019: $83.15
3/7/2019: 75.59
11/26/2018: 76.13
8/17/2018: 76.07
5/27/2018: 75.53

I do not see where I am missing anything since May of last year.
I tried to call the company back. No answer, on hold forever. Now they see my phone number on my caller ID and refuse to talk to me.

If this is not resolved by this evening, I will load my truck with my trash that they were supposed to pick up, and I will dump it all over their parking lot.

I wish I could leave a good review, but that would make me a feel as if I were telling a lie. For the past 29 years, I have subscribed to Apple Valley Waste and all in all they had been a decent company to deal with. Then again, they were the only one in town, thus a monopoly in place unless you take your trash to the local landfill. That places them in a winning position until a competitor rises to the challenge and we now have more than one trash service for the county (thank God). Today was the last straw. I had set some things curbside, even disassembling a large desk, to facilitate the gentlemen placing items into the trash hauler. Not only did they leave half of my trash curbside, the customer service department told me that the "rules had changed" --- yet there had been no mention of it in my billing NOR on their website. The customer service gurus at their office weren't keenly aware of what the website had on it. A call from a supervisor afterwards proved equally as incompetent -- not bothered about my legitimate concerns, and when I informed them to cancel my service I was met with an attitude of "oh well!" Not a good way to maintain a business is to anger and upset folks who have been with you nearly 30 years. You care about your customers? If you do, you would try harder to retain their business. No wonder you have a poor rating on the Revdex.com site! Well deserved Apple Valley Waste. You should feel really proud of your D- rating. D MINUS! Keep striving upward and you will reach the pinnacle of abysmal.

Please be advised that a refund of $was returned to the client’s credit card account on July 3, 2017.This fact was communicated to her that same day.Many thanks,*** ***Chief Financial Officer

They are horrible at picking up the recycling. Trash pick up is okay but still not great. We just recently moved here about a year ago and I have never had a waste company only come out to your house once a week for pick up and then on top of that not even come most of the time. We have to call several times before they pick up a missed day. Terrible.And.Annoying.

This company has continually not picked up my residential trash on the set date. When we call to complain they state they will be there the next day. Also when the do finally pick up trash the leave a mess or tear bags open and leave them for me to clean up. When we have called them regarding the mess the tell me that if a bag rips they don't have to clean the mess or take the bag.

Apple Valley Waste has consistently and repeatedly failed to pick up my roadside trash bags on a timely manner since taking over the publicly regulated utility from *** service of Davis, WV.,a few months ago. I have made many complaints directly to the company without relief.

[A default letter is provided here which indicates your acceptance of the business's...

response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted]nd find that this resolution would be satisfactory to me.  I did finally receive the credit. It's a shame I had to file the complaint and tell them I did so, before they would resolve this matter.
Regards,
[redacted]

We have a contract with Apple Valley Waste to empty their dumpster that we rent from them every other week, it has been a month since they have emptied the dumpster. I have placed calls every day to their customer service line and been told that the dumpster would be emptied the next day to no avail. I have asked for a manager to call me back and left a voicemail for manager also to no avail. Our dumpster has no been emptied and I have not received any phone calls. I called this morning to cancel my contract with them and they won't cancel my contract or come pick up the dumpster without the managers approval. I signed the contract with them in 2012 and it does state the I have to send a letter in certified mail 30 days prior to termination of contract but this company is in breach of that contract because that have not been to our house in 5 weeks to empty the dumpster, so I feel that I shouldn't have to send this letter certified mail because they broke the contract first. This is not the first time that they have failed to empty the dumpster, this is probably the 20th time I've had to call them for missing our house. The last time they left the dumpster in the middle of my driveway so I couldn't even get to my house.