Apollo Nail Salon & Spa

Complaint: [redacted] I am rejecting this response; I will address each of the business' assertions in turn, below.I have received shellac manicures and spa pedicures approximately twice a month for at least the last year at Apollo Nails and Spa in Queen Anne, Seattle In numerous instances, I have brought my mother in for manicures/pedicures as well.The following statements are patently and defamatory: "always seem to have a problem with the outcome of her shellac manicure." [and] "she has to come back to get it fix almost everytime." I have only sought a remedy in two instances - the most recent instance cited by the business because three days after my shellac manicure, the nail polish was chipping, and once before where the owner of the Salon proffered a because of the Salon's commitment to completely satisfying the customer In both instances, I did not come into the Salon asking for a or refund, but called the Salon explaining what was happening and they offered to the service The Salon is far from my home, I am a busy professional, and I would not have the time or proclivity to come in every single time I get a manicure to have the Salon it Frankly, if that were the case, I would have independently sought an alternate Salon for these services Moreover, I have referred numerous clients to the Salon (Julie Slawson, Kara Walters, and Rachel Devenow) citing the good work they do This practice is contradictory to the business' assertions above The reason customers purchase the shellac manicure (which is more expensive than a regular manicure) is because the polish and service are touted as lasting at least two weeks (no chips) The process involves exposing the customer's nails to high intensity UV rays from a machine There have been numerous instances where people have reported getting skin cancer under their nails from the targeted UV radiation emitted from the gel hardening machines that are part of the shellac manicure I am not going to routinely expose myself to extra UV radiation - particularly four times a month (e.g., if I was actually getting each of my two manicures a month redone).Finally, I have never asked for a refund for the manicureHowever, if the business refuses to service my needs any longer, and by their own admission their services are "not meeting the high standard that we would like to provide her with her shellac manicure," then I demand a refund for each shellac manicure I (and my mother) have received for the last year This would serve as a sufficient remedy for the time I have wasted, the business I have referred, and the embarrassment and slander I suffered when the Salon employees turned me away in front of countless patrons at the Salon last Saturday (9/26/2015).Thank you.Sincerely, [redacted] ***

Yes, Miss ***, is a customer of our and we have serviced her numerous of timeShe usually get shellac manicure and pedicures with usShellac manicure is a Gel type polishShe normally has Trish as her nail techTrish is our top nail tech at our salonWe are not sure if it the product we used
or something else but we always seem to have a problem with the outcome of her shellac manicureHer pedicure seem to be fineWe feel that we are not meeting the high standard that we would like to provide her with her shellac manicureFor that reason after her last complaint, we redid the shellac manicure for her free of charge as always and we also refunded her $for her last shellac manicureHowever, we also decided to let her know we can no longer do her shellac manicureWe understand Miss *** is upset, but if we can't seem to get her shellac done correctly and she has to come back to get it fix almost every time then we rather she try another salon out to see if their product or services would work better for her. Submitted: 09/26/

Complaint: [redacted]I am rejecting this response; I will address each of the business' assertions in turn, below.I have received shellac manicures and spa pedicures approximately twice a month for at least the last year at Apollo Nails and Spa in Queen Anne, Seattle.  In numerous instances, I have brought my mother in for manicures/pedicures as well.The following statements are patently false and defamatory: ". . . always seem to have a problem with the outcome of her shellac manicure. . ." [and] ". . . she has to come back to get it fix almost everytime."  I have only sought a remedy in two instances - the most recent instance cited by the business because three days after my shellac manicure, the nail polish was chipping, and once before where the owner of the Salon proffered a re-do because of the Salon's commitment to completely satisfying the customer.  In both instances, I did not come into the Salon asking for a re-do or refund, but called the Salon explaining what was happening and they offered to re-do the service.  The Salon is far from my home, I am a busy professional, and I would not have the time or proclivity to come in every single time I get a manicure to have the Salon re-do it.  Frankly, if that were the case,  I would have independently sought an alternate Salon for these services.  Moreover, I have referred numerous clients to the Salon (Julie Slawson, Kara Walters, and Rachel Devenow) citing the good work they do.  This practice is contradictory to the business' assertions above.  The reason customers purchase the shellac manicure (which is more expensive than a regular manicure) is because the polish and service are touted as lasting at least two weeks (no chips).  The process involves exposing the customer's nails to high intensity UV rays from a machine.  There have been numerous instances where people have reported getting skin cancer under their nails from the targeted UV radiation emitted from the gel hardening machines that are part of the shellac manicure.  I am not going to routinely expose myself to extra UV radiation - particularly four times a month (e.g., if I was actually getting each of my two manicures a month redone).Finally, I have never asked for a refund for the manicure. However, if the business refuses to service my needs any longer, and by their own admission their services are "not meeting the high standard that we would like to provide her with her shellac manicure," then I demand a refund for each shellac manicure I (and my mother) have received for the last year.  This would serve as a sufficient remedy for the time I have wasted, the business I have referred, and the embarrassment and slander I suffered when the Salon employees turned me away in front of countless patrons at the Salon last Saturday (9/26/2015).Thank you.Sincerely,[redacted]