Apmar USA, Inc.

Because of there inferior work that they had to do over and doing so a number of bushings were ruined and now need to be replaced at my cost. This should not have had happened- inferior work. I was told that my parts would be ready by the third week in February I just got them back today X-XX-XXXX They charged me $500.00 more than agreed upon in the first week in January we agreed upon $800.00 and I was charged $1,300.00 that was paid in full.( 7 parts were lost and not given back) Every time I called to see if my parts were done I got the run around. I was lied to over and over by [redacted] the [redacted] he told me that copper was put on my parts and it wasn't that's why he had to do them over he told me that he didn't know a polisher when I asked him and I found the polishing company that he does business with. I was willing to get my parts polished to get them chromed faster because [redacted] told me his I polisher was behind.Desired SettlementThis matter made me sick to the point of sleepless nights anxiety to the max and very costly for me- [redacted] took advantage of a senior citizen. I would like the cost to replace the bushings and a refund of $500.00 that I was over charged. In the beginning we agreed upon proper copper nickel & chrome plating . I will submit the cost of the bushing replacement - this requires removing the motor and disassemble and line ream bushings to case. Very costlyBusiness Response Ms. [redacted] I am forwarding my response to Springfield City Hall relating to Mr. [redacted]'s complaint filed with the Attorney General's Office. I believe that the documents speak for themselves, but I would be more than willing to discuss them further with you should you deem that necessary. I realize that the signatures may have come out a bit light in the process, but I could present the originals if required. If you have any questions, please do not hesitate to call. [redacted] V. [redacted]Consumer Response (The consumer indicated he/she DID NOT accept the response from the business.)Only after getting back 2 of my items and discovering that they were done wrong ( no copper plate) I brought them back and complained . The next day I was told that if I wanted my items chromed that I would half to pay more ???? They had me and my parts. I was forced to go ahead with there plan to get my items back . It was long overdue and riding season was here. I was over charged and got inferior work- that was the outcome. I can supply pictures also. Also there is no mention of the missing parts that were not replaced. I was lied to and given the run around by Mark [redacted] a number of times. Final Business Response Contact Name and Title: [redacted] V [redacted], PresidContact Phone: XXX-XXX-XXXXContact Email: [redacted]@apmarusa.comIn January 2004, the consumer came into our business requesting that certain motorcycle parts needed to be re-chromed due to normal wear and tear. The parts were heavily pitted due to their age and exposure to the environment as expected. The customer was offered two different methods of proceeding. The first method, and least expensive, was that we would strip the parts, have them polished, and then apply a bright nickel plate followed by a chrome outer finish. This method would cost %800. The second method involved stripping the parts, having them polished, applying a heavy layer of acid copper, buffing and polishing the copper to help fill in some, but not necessarily all, of the pits, and finally a bright nickel plate followed by a chrome outer finish. This method would cost $ 1,300. The consumer chose the first method for $ 800. We explained to him that this method would not produce a result as good due to the lesser number of steps in the process and the importance of those additional steps. In early March, the consumer came in to pick up his completed parts which we had plated per his request. He was unhappy with the results, and refused to pay for the parts. He wanted them to look better, which we explained that due to the cheaper price was the best that we could do. On March 18, 2004, we agreed to redo the parts utilizing method two which would involve the copper and copper buff steps as explained above. At this point, we did not charge him for the work which we had already done as we were trying to keep him happy. The consumer paid a $ 650 deposit and we commenced our work. The parts were stripped and prepared for the acid copper plating. Upon completion of the acid copper process, and after the copper buff polishing, the consumer inspected the parts prior to the final step. We again explained that some of the parts had been so heavily pitted that even the copper step would not fill all of them in completely.On April 2, 2014, the consumer inspected and accepted the copper stage of the process. (See the Special Notes section of the quotation dated 3/18/14.We then proceeded to apply the bright nickel plate and chrome finish.The consumer was notified that the parts were ready for pick up.On April 11, 2014, the consumer and a friend, whose name I do not recall but do remember that he was 80 years old from our brief conversation, came to our office to inspect and pick up the parts. Upon reviewing the parts at our front desk area, the consumer expressed his approval of the work which we had done. Our employee, Marc Boudreau, returned to his desk to prepare a packing slip and invoice for the consumer. I returned to my desk on the other side of the office. Suddenly, I heard Marc say "No (consumer), you can't leave yet, you haven't paid for these." As I got up from my desk and headed towards the door, I realized that the consumer had walked out of our office with the box of parts and was heading down the stairs to exit the building.I ran down the stairs and confronted him outside and grabbed ahold of the box as well. I told him that he hadn't paid for them and needed to do so prior to leaving. He said that they were his parts and he was leaving at which time I held on to the box and told him that it wasn't going to happen that way.I told Marc to call the police as I held onto the box. Just as the police picked up the phone, he released the box and said that he had a checkbook in his car and would write us a check. Marc told the police that everything was in order and that we didn't need them.I explained to the consumer that we would not accept his check and that he needed to go to the bank or ATM and come back with the balance due of $ 5650 in cash before we would release the parts.He left and returned in about 30 minutes and paid us in cash at which time we provided him with the packing slip, obtained our signed copy, provided him with an invoice which I marked "Paid" and he left with his parts.[redacted] V. [redacted], PresidentApMar USA, Inc.Final Consumer Response (The consumer indicated he/she DID NOT accept the response from the business.)In the first place it was agreed upon to do a proper chrome plating job- what the business is saying is not true. The reason I walked out and agreed upon doing the parts over was because I was desperate to finish this bike because of the time frame I was in and riding season was here. Why I didn't pay is because I new in the fall the parts would half to be taken off and done over again. Again no mention of the parts that were missing and lost by this business? I do not do inferior work now why would I want inferior chrome parts on the show bikes I build. I have had many parts in the past chromed and never got such a bad job done on any of them. The work I got from this company was inferior-fact. I only deal in quality.