As of January 11, [redacted] , Sales Manager, has spoke with all contractors and Ms [redacted] on the remaining projects needed for her home to be completed In an effort to explain the situation of Ms [redacted] home; the delay began because the original property in which the home she bought from Homes Direct would be placed on was switched due to a realtor error and the new property had to be closed on by Ms [redacted] Once this information came to light, [redacted] had to redo all permits necessary to have the new location added which took approximately weeks The rain and weather conditions following also played a role in the delay of the contractors being able to proceed with the location of where the home was to be placed, including septic system, foundation, driveway, etc.Currently, the foundation and driveway have been completed and the house has been delivered to the property The remaining projects, which include the skirting, decking, septic system, A/C, and electricity are all scheduled to be completed within the next weeks Ms [redacted] has been informed of these projects and the timeline in which they should be done and she has accepted the scheduling.In regards to the additional fees that were not included in Ms [redacted] 's original package as she has expressed, were in fact not included because her original package was for another property that did not have the same geographical layout as the original property and yes, there were additional projects that would need to take place in order to place the house properly (example; clearing of trees) However, the company has decided to waive all additional fees in an effort to complete the rest of the projects as quickly as possible for Ms [redacted] .Should you have any further questions or concerns please do not hesitate to contact myself, [redacted] , or [redacted] (owner).Thank you,Joey Yaktus
As I previously mentioned the client primarily shared their frustration with the process (purchase, site prep, utilities, etc...) and what they remember being told by my former co-worker The factory that built the home is addressing their warranty concerns I am uncertain as to what, if anything will make them happy After my visit I followed up with the factory as to them addressing their warranty concerns and they had it on schedule Can the ***' verbalize what they are in need of? Thanks [redacted]
I mistakenly replied earlier today - I spoke with the factory that made their home - they are at their home today (12.28.15) doing warranty work per their request The factory should address all of their concerns - when I went out to visit with them their concerns with us stemmed from what they were told or not told and they did not speak favorably of one of my former co-workers Once they reviewed their issues I relayed to them how warranty service works and they seemed OK with it I listened to them vent but in my experience that is all they wanted from me - once the factory is complete I hope they are satisfied Thanks [redacted]
This is our reply to complaint #*** -
I made an appointment with the ***' at their home. I reviewed their frustration's with the process (they have been married years and this is their 1st home). They shared with me that the manufacturer had a survey done and that made the factory aware of their concerns - they had been advised to prepare a warranty list but they had failed to do so. They gave the manufacturer their items they want addressed. I have followed up with the manufacturer to insure they are addressing the ***' warranty items. I explained that I cannot turn the clock back to make the process go more to their satisfaction - all I can do is make certain their issues are addressed. The needed warranty items are being addressed by Southern Energy and they are in contact with the ***'. To the best of my knowledge their is nothing that would fall under our responsibility. I am at a loss as to what else I need to do for the ***'. We will continue to monitor the factory addressing their issues. I regret that they felt the need to send another letter - when I was there we left it that the factory would address the items and they will. They did share with me that they both have minimal dementia but while I was there they were very kind to me - all I saw were some memory problems but I thought the visit went well.
Thanks
*** ***, GM
***
Initial Business Response /* (1000, 5, 2015/05/11) */
031015-wife called and said was owed a refund because insurance paidWife was told we hadn't received the insurance payment yet and to allow days040215- wife sent copy of eob and we still haven't received the payment.040615-received the
insurance payment041015-did the refund to the patient041415- wife called office and was told the refund was sent out 042915-wife called office because still did not receive refund- talked to supervisor and he said she was given wrong information on and said the refund was done on but refunds only go out once a month and she should receive it around the middle of May
We went by our refund process for refundsThe issue about being told wrong information as to when the refund would be sent out was a training issue and has been addressed
What we did for this patient: 050715- we had the refund check pulled out of our regular monthly mailings and sent the check to the patient by FedEx and the patient will need to sign for it so we can make sure it was received
Complaint: ***
I am rejecting this response because:Dear Revdex.com:Concerning your correspondance assigned to ID ***Nothing has been resolved with Campers Direct America. Only when contact was made with Southern Energy Homes of Felps, did anyone begin the process of helping with home repairs. The manufacturer is not at issue hereIt is Campers Direct America, concerning the way they treated us as a customer.
Sincerely,
*** * *** ***
I met with the [redacted]' yesterday at their home - we did not do an outstanding job of communication as to the process of buying a manufactured home, delivery, site prep, site improvement installation & warranty service. They are in contact with the factory that built the home and the factory...
will address their concerns, all of which are legitimate warranty service items. I listened to their recap of the entire process and looked at a few of their issues. We are following up with the manufacturer today to insure the scheduled repairs are in process. I welcomed them to contact me with any future concerns if the need arises, hopefully it will not but we are here for them. When I received the Revdex.com complaint it was the 1st I knew of their frustration - we do regret their feeling and we will insure their concerns are professionally addressed bu the manufacturer. Thanks [redacted]
[redacted]
[redacted]
[redacted]
[redacted]
[redacted]
As of January 11, 2017 [redacted], Sales Manager, has spoke with all contractors and Ms. [redacted] on the remaining projects needed for her home to be completed. In an effort to explain the situation of Ms. [redacted] home; the delay began because the original property in which the home...
she bought from Homes Direct would be placed on was switched due to a realtor error and the new property had to be closed on by Ms. [redacted]. Once this information came to light, [redacted] had to redo all permits necessary to have the new location added which took approximately 3 weeks. The rain and weather conditions following also played a role in the delay of the contractors being able to proceed with the location of where the home was to be placed, including septic system, foundation, driveway, etc.Currently, the foundation and driveway have been completed and the house has been delivered to the property. The remaining projects, which include the skirting, decking, septic system, A/C, and electricity are all scheduled to be completed within the next 6 weeks. Ms. [redacted] has been informed of these projects and the timeline in which they should be done and she has accepted the scheduling.In regards to the additional fees that were not included in Ms. [redacted]'s original package as she has expressed, were in fact not included because her original package was for another property that did not have the same geographical layout as the original property and yes, there were additional projects that would need to take place in order to place the house properly (example; clearing of trees). However, the company has decided to waive all additional fees in an effort to complete the rest of the projects as quickly as possible for Ms. [redacted].Should you have any further questions or concerns please do not hesitate to contact myself, [redacted], or [redacted] (owner).Thank you,Joey Yaktus
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me as long as it is completed on a timely manner and the other issues that have come up since I initially filed this complaint are dealt with as well. I would like it to be known that the two lots are almost identical and the clearing of trees was part of the initial package as was the removal of the concrete blocks that were on the property. I have attached an email between me and [redacted] where we are talking about the clearing guy and the removal of the trees as well as the concrete blocks. So when the company says it has decided to waive all additional fees in an effort to complete the rest of the project does that include removing the concrete blocks and the tree stumps that have been left scattered around the property from the placement of the runners/mobile home and I'm sure there will be more once the septic is installed. Also the company that put the runners in smashed and damaged one of the culverts in the driveway that I brought to [redacted] attention and he has not responded to me about. I have attached pictures as well. On the last note, I was told that the carpet in the livingroom and bedrooms would be put in before the home was delivered as well as the island in the kitchen and this has not been done.
Regards,
[redacted]
I mistakenly replied earlier today - I spoke with the factory that made their home - they are at their home today (12.28.15) doing warranty work per their request. The factory should address all of their concerns - when I went out to visit with them their concerns with us stemmed from what they were told or not told and they did not speak favorably of one of my former co-workers. Once they reviewed their issues I relayed to them how warranty service works and they seemed OK with it. I listened to them vent but in my experience that is all they wanted from me - once the factory is complete I hope they are satisfied.
Thanks
[redacted]
I am at a loss with the [redacted]'. I scheduled an appointment to review their concerns, drove to their home and reviewed their issues. I cannot turn the clock back to make their perceived unhappy experience any better. The manufacturer of their home has addressed their concerns - I am checking on it and the factory will go back to complete the warranty items. I have scheduled a glass company to replace a window that cracked in transit. I have responded to each of their letters to the Revdex.com in a timely manner.
IF there was something that was/is my responsibility that is tangible I will have it addressed however I do not think they will ever be happy, and I do sincerely regret this. She continually brings up the alleged unhappy experience with one of my former employees who worked with them - I have apologized for whatever negatives they took form dealing with him.
They have the home, are living in it and all contractual obligations have been met. I suggest they look at the paperwork they signed and if they wish they can make a formal complaint to the Texas Department of Housing and Community Affairs, Manufactured Housing Division and they will schedule an inspection. Anything legitimate discovered in that inspection will be amended.
Please let me know.
As I previously mentioned the client primarily shared their frustration with the process (purchase, site prep, utilities, etc...) and what they remember being told by my former co-worker. The factory that built the home is addressing their warranty concerns. I am uncertain as to what, if anything will make them happy. After my visit I followed up with the factory as to them addressing their warranty concerns and they had it on schedule. Can the [redacted]' verbalize what they are in need of?
Thanks
[redacted]
Initial Business Response /* (1000, 5, 2016/09/13) */
We have received the claims and explanations of benefits for this patient charges both dates of service 12/18/15 and 12/21/15 and have determined that they were correctly billed with a modifier 26. The modifier 26 must be used by this provider...
when billing pathology fees separately froth the hospital's claim for TC (technical charges). We cannot remove this modifier as the claims would indicate that we are billing a global service which includes the hospital fees for supplies, technicians, etc. We are billing solely for the pathologists services to the laboratory.
The insurance company paid the claim for date of service 12/18/15 which includes these modifiers. They denied the claim for date of service 12/21/15 stating the modifiers were inappropriate. Because we have billed claims correctly, it is appropriate to then bill a patient in order for them to ask their carrier to review how it was adjudicated.
We have spoken with the insurance and they are telling us they do not have an explanation as to why the claim for date of service 12/21/15 was denied, however it is being sent back to an examiner who will review the adjudication. In the meantime, we had provided a courtesy adjustment and written the charges off on 09/01/16. There is currently no balance on this account. If we do receive a payment from the carrier after the review, we will accept that amount and include the appropriate Multiplan adjustment.
As of January 11, [redacted] , Sales Manager, has spoke with all contractors and Ms [redacted] on the remaining projects needed for her home to be completed In an effort to explain the situation of Ms [redacted] home; the delay began because the original property in which the home she bought from Homes Direct would be placed on was switched due to a realtor error and the new property had to be closed on by Ms [redacted] Once this information came to light, [redacted] had to redo all permits necessary to have the new location added which took approximately weeks The rain and weather conditions following also played a role in the delay of the contractors being able to proceed with the location of where the home was to be placed, including septic system, foundation, driveway, etc.Currently, the foundation and driveway have been completed and the house has been delivered to the property The remaining projects, which include the skirting, decking, septic system, A/C, and electricity are all scheduled to be completed within the next weeks Ms [redacted] has been informed of these projects and the timeline in which they should be done and she has accepted the scheduling.In regards to the additional fees that were not included in Ms [redacted] 's original package as she has expressed, were in fact not included because her original package was for another property that did not have the same geographical layout as the original property and yes, there were additional projects that would need to take place in order to place the house properly (example; clearing of trees) However, the company has decided to waive all additional fees in an effort to complete the rest of the projects as quickly as possible for Ms [redacted] .Should you have any further questions or concerns please do not hesitate to contact myself, [redacted] , or [redacted] (owner).Thank you,Joey Yaktus
As I previously mentioned the client primarily shared their frustration with the process (purchase, site prep, utilities, etc...) and what they remember being told by my former co-worker The factory that built the home is addressing their warranty concerns I am uncertain as to what, if anything will make them happy After my visit I followed up with the factory as to them addressing their warranty concerns and they had it on schedule Can the ***' verbalize what they are in need of? Thanks [redacted]
Complaint: [redacted] I am rejecting this response because: Please see attached Regards, [redacted] ***
I mistakenly replied earlier today - I spoke with the factory that made their home - they are at their home today (12.28.15) doing warranty work per their request The factory should address all of their concerns - when I went out to visit with them their concerns with us stemmed from what they were told or not told and they did not speak favorably of one of my former co-workers Once they reviewed their issues I relayed to them how warranty service works and they seemed OK with it I listened to them vent but in my experience that is all they wanted from me - once the factory is complete I hope they are satisfied Thanks [redacted]
Complaint: [redacted] I am rejecting this response because: (See attached) Regards, [redacted] ***
This is our reply to complaint #*** -
I made an appointment with the ***' at their home. I reviewed their frustration's with the process (they have been married years and this is their 1st home). They shared with me that the manufacturer had a survey done and that made the factory aware of their concerns - they had been advised to prepare a warranty list but they had failed to do so. They gave the manufacturer their items they want addressed. I have followed up with the manufacturer to insure they are addressing the ***' warranty items. I explained that I cannot turn the clock back to make the process go more to their satisfaction - all I can do is make certain their issues are addressed. The needed warranty items are being addressed by Southern Energy and they are in contact with the ***'. To the best of my knowledge their is nothing that would fall under our responsibility. I am at a loss as to what else I need to do for the ***'. We will continue to monitor the factory addressing their issues. I regret that they felt the need to send another letter - when I was there we left it that the factory would address the items and they will. They did share with me that they both have minimal dementia but while I was there they were very kind to me - all I saw were some memory problems but I thought the visit went well.
Thanks
*** ***, GM
***
Complaint:
I am rejecting this response because: Please see attached
Regards,
*** * *** ***
Initial Business Response /* (1000, 5, 2015/05/11) */
031015-wife called and said was owed a refund because insurance paidWife was told we hadn't received the insurance payment yet and to allow days040215- wife sent copy of eob and we still haven't received the payment.040615-received the
insurance payment041015-did the refund to the patient041415- wife called office and was told the refund was sent out 042915-wife called office because still did not receive refund- talked to supervisor and he said she was given wrong information on and said the refund was done on but refunds only go out once a month and she should receive it around the middle of May
We went by our refund process for refundsThe issue about being told wrong information as to when the refund would be sent out was a training issue and has been addressed
What we did for this patient: 050715- we had the refund check pulled out of our regular monthly mailings and sent the check to the patient by FedEx and the patient will need to sign for it so we can make sure it was received
Complaint: ***
I am rejecting this response because:Dear Revdex.com:Concerning your correspondance assigned to ID ***Nothing has been resolved with Campers Direct America. Only when contact was made with Southern Energy Homes of Felps, did anyone begin the process of helping with home repairs. The manufacturer is not at issue hereIt is Campers Direct America, concerning the way they treated us as a customer.
Sincerely,
*** * *** ***
I met with the [redacted]' yesterday at their home - we did not do an outstanding job of communication as to the process of buying a manufactured home, delivery, site prep, site improvement installation & warranty service. They are in contact with the factory that built the home and the factory...
will address their concerns, all of which are legitimate warranty service items. I listened to their recap of the entire process and looked at a few of their issues. We are following up with the manufacturer today to insure the scheduled repairs are in process. I welcomed them to contact me with any future concerns if the need arises, hopefully it will not but we are here for them. When I received the Revdex.com complaint it was the 1st I knew of their frustration - we do regret their feeling and we will insure their concerns are professionally addressed bu the manufacturer. Thanks [redacted]
[redacted]
[redacted]
[redacted]
[redacted]
[redacted]
As of January 11, 2017 [redacted], Sales Manager, has spoke with all contractors and Ms. [redacted] on the remaining projects needed for her home to be completed. In an effort to explain the situation of Ms. [redacted] home; the delay began because the original property in which the home...
she bought from Homes Direct would be placed on was switched due to a realtor error and the new property had to be closed on by Ms. [redacted]. Once this information came to light, [redacted] had to redo all permits necessary to have the new location added which took approximately 3 weeks. The rain and weather conditions following also played a role in the delay of the contractors being able to proceed with the location of where the home was to be placed, including septic system, foundation, driveway, etc.Currently, the foundation and driveway have been completed and the house has been delivered to the property. The remaining projects, which include the skirting, decking, septic system, A/C, and electricity are all scheduled to be completed within the next 6 weeks. Ms. [redacted] has been informed of these projects and the timeline in which they should be done and she has accepted the scheduling.In regards to the additional fees that were not included in Ms. [redacted]'s original package as she has expressed, were in fact not included because her original package was for another property that did not have the same geographical layout as the original property and yes, there were additional projects that would need to take place in order to place the house properly (example; clearing of trees). However, the company has decided to waive all additional fees in an effort to complete the rest of the projects as quickly as possible for Ms. [redacted].Should you have any further questions or concerns please do not hesitate to contact myself, [redacted], or [redacted] (owner).Thank you,Joey Yaktus
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me as long as it is completed on a timely manner and the other issues that have come up since I initially filed this complaint are dealt with as well. I would like it to be known that the two lots are almost identical and the clearing of trees was part of the initial package as was the removal of the concrete blocks that were on the property. I have attached an email between me and [redacted] where we are talking about the clearing guy and the removal of the trees as well as the concrete blocks. So when the company says it has decided to waive all additional fees in an effort to complete the rest of the project does that include removing the concrete blocks and the tree stumps that have been left scattered around the property from the placement of the runners/mobile home and I'm sure there will be more once the septic is installed. Also the company that put the runners in smashed and damaged one of the culverts in the driveway that I brought to [redacted] attention and he has not responded to me about. I have attached pictures as well. On the last note, I was told that the carpet in the livingroom and bedrooms would be put in before the home was delivered as well as the island in the kitchen and this has not been done.
Regards,
[redacted]
I mistakenly replied earlier today - I spoke with the factory that made their home - they are at their home today (12.28.15) doing warranty work per their request. The factory should address all of their concerns - when I went out to visit with them their concerns with us stemmed from what they were told or not told and they did not speak favorably of one of my former co-workers. Once they reviewed their issues I relayed to them how warranty service works and they seemed OK with it. I listened to them vent but in my experience that is all they wanted from me - once the factory is complete I hope they are satisfied.
Thanks
[redacted]
I am at a loss with the [redacted]'. I scheduled an appointment to review their concerns, drove to their home and reviewed their issues. I cannot turn the clock back to make their perceived unhappy experience any better. The manufacturer of their home has addressed their concerns - I am checking on it and the factory will go back to complete the warranty items. I have scheduled a glass company to replace a window that cracked in transit. I have responded to each of their letters to the Revdex.com in a timely manner.
IF there was something that was/is my responsibility that is tangible I will have it addressed however I do not think they will ever be happy, and I do sincerely regret this. She continually brings up the alleged unhappy experience with one of my former employees who worked with them - I have apologized for whatever negatives they took form dealing with him.
They have the home, are living in it and all contractual obligations have been met. I suggest they look at the paperwork they signed and if they wish they can make a formal complaint to the Texas Department of Housing and Community Affairs, Manufactured Housing Division and they will schedule an inspection. Anything legitimate discovered in that inspection will be amended.
Please let me know.
Complaint: [redacted]
I am rejecting this response because: Please see attached.
Regards,
[redacted]
Complaint: [redacted]
I am rejecting this response because: (See attached)
Regards,
[redacted]
As I previously mentioned the client primarily shared their frustration with the process (purchase, site prep, utilities, etc...) and what they remember being told by my former co-worker. The factory that built the home is addressing their warranty concerns. I am uncertain as to what, if anything will make them happy. After my visit I followed up with the factory as to them addressing their warranty concerns and they had it on schedule. Can the [redacted]' verbalize what they are in need of?
Thanks
[redacted]
Initial Business Response /* (1000, 5, 2016/09/13) */
We have received the claims and explanations of benefits for this patient charges both dates of service 12/18/15 and 12/21/15 and have determined that they were correctly billed with a modifier 26. The modifier 26 must be used by this provider...
when billing pathology fees separately froth the hospital's claim for TC (technical charges). We cannot remove this modifier as the claims would indicate that we are billing a global service which includes the hospital fees for supplies, technicians, etc. We are billing solely for the pathologists services to the laboratory.
The insurance company paid the claim for date of service 12/18/15 which includes these modifiers. They denied the claim for date of service 12/21/15 stating the modifiers were inappropriate. Because we have billed claims correctly, it is appropriate to then bill a patient in order for them to ask their carrier to review how it was adjudicated.
We have spoken with the insurance and they are telling us they do not have an explanation as to why the claim for date of service 12/21/15 was denied, however it is being sent back to an examiner who will review the adjudication. In the meantime, we had provided a courtesy adjustment and written the charges off on 09/01/16. There is currently no balance on this account. If we do receive a payment from the carrier after the review, we will accept that amount and include the appropriate Multiplan adjustment.