Apex Tool Group

Bought a set of gear wrenches with the lifetime warranty figure the replacement would take a few weeks however it looks like by time ill be getting them warrantied it might as well be a lifetime, I am guessing the lifetime warranty implied is how long it takes to get their tools replaced, cant believe even with sears closed and not selling craftsman it would be easier to get my craftsman tools warrantied through Lowes (walk into store that carries them , walk out with new ) these two wrenches I've warrantied im told are on back order till October (yet they sell as a whole set through Napa if I wanted to throw more money at a company with horrible warranty) so what am I supposed to in the mean time its June tell my customers sorry your car cant be fixed till October provided I get my wrenches the price paid for the tools and the hassle of getting the tools warrantied ill never purchase gear wrench tools again

I have called Apex in regards to warranty one of my wrench sets.sets. I've return the tool but have not received anything I have called Apex in regards to warranty one of my wrench sets. I have been told to wait for the return shipping label by email. After few weeks I have been still waiting for the return shipping label. Therefore, I've return the tool and paid the shipping cost but have not received anything still. So I call the warrantee department to see if they have shipped me the tool. I got shocked when I have noticed that they don't have any clue of my RMA record. So they lady who I spoke to email me from [redacted] asking me for my address so she can send me the tool.As of right know I am still waiting on the tool. I fell I've been discriminated by Apex group and such action by Apex has been done after I provide them with my full name which had diverse background./////Desired SettlementWould like to charge the company with my costs and damaged /////

I sent my [redacted] tools to be warrantied and the say they never received them. When I called three weeks prior the said they received them.rma number [redacted]Desired SettlementReplace the wrenches you received under warranty!Business Response Apex Tool Group (ATG) does provide replacement for products under warranty. ATG did not have record of receiving the said returned defective goods nor was a tracking number or other proof of delivery provided to ATG. In good faith ATG provided three replacement wrenches to satisfy the matter.

Merchandise, $569.90, returned August 4 via[redacted]. No refund has been received as of Sept 7th, 2015 despite multiple contacts.Good Morning. I am having problems getting a refund from a company called Apex Tool Group. I hope you can help.On May 29, 2015 I placed an order for some tools in the amount of $569.90. Order #[redacted].On June 2, 2015 I received a shipment confirmation for shipment number [redacted]. It shipped [redacted].On June 8, 2015 the packages were received. So far, so good.July 14, 2015. Due to a change in plans, on approx. July 15, 2015 I called the company and asked if I could return the tools. The tools were still in the unopened boxes. The lady checked with someone to see if she could take back the tools and issue an RMA. She was told they would accept them and that she would email me the RMA paperwork.July 29, 2015. On approx July 29, 2015 I called customer service again as I had not received any paperwork for the RMA. The lady asked me if I had the name of the person I talked to, I did not. I asked her what her name was and she told me "I'm not going to give you my name". After giving her all of my order numbers and tracking numbers she told me that she would get me the paperwork. O July 29th I received RMA paperwork in my email. My RMA number was [redacted].August 4, 2015. The returned merchandise was received by the company on August 4, 2015. It was shipped[redacted]. It was delivered to Apex in North Carolina as the company had instructed, and signed for by [redacted].Approx. August 10, 2015 after they received the return I called to inquire about the refund. The lady told me that she would try and get my refund processed by that Friday.On approx. August 18, 2015 I called again and talked with [redacted]. She sent me the following message in an email:"I have sent the information that is needed to apply credit back to your credit card.I will send updated information as I receive it.Sorry for the delay and inconvenience."August 27, 2015. I sent all of the info to my bank and filed a dispute on the charges. This is still pending.September 1, 2015. My bank called me and also contacted Apex customer service. They told my bank that the refund had been issued the 27th. She didn't know how long it would take. She transferred the call to another party that never answered.It is now September 8th, 2015. They received the tools back on August 4th, 2015. That is over 30 days for a refund. Every time I call they have no record of the return. Then after I give them the tracking info and all of the order numbers, they can see that the items were received. For a company that sent out items so quickly, I am very surprised at how unprofessionally they handle refunds. I have copies of emails that they have sent me as well as [redacted] emails with proof of delivery. Desired SettlementI want my refund as promised by the company multiple times. I have been told no less than 3 times that they were going to issue a refund.Business Response Contact Name and Title: [redacted]Contact Phone: [redacted]Contact Email: [redacted]Credit was given to the customer on 9/9/2015 through our third party credit card vendor. Mr. [redacted] was sent an email on 9/9/2015 advising the card had been credited. ATG does apologize for the delay in getting this resolved.