Apex Ink

I appreciate the feed back, although I have been on vacation for my anniversary, birthday, and medical time to recover I am well aware of the loosely statements here submitted. Although mr *** texted emailed daily with threatening and degrading texts (which I have) DEMANDING certain criteria for myself and my business after receiving 2 delivery shipments (the 3rd only 2 images were created in photoshop in cmyk that could not be separated and printed) which dictate us to recreate the images into CORRECT FORMATS to be able to print at $150/hr
Mr *** went beyond harassing intent and threatening behavior
Mr *** also DEMANDED $700 refund which is not reasonable nor supported by any amount of garments rendered or not, mr *** can expect to receive a bill for the items and artwork at $150/hr for 3 hrs and a final invoice
I also have and will upload the contract which all customers revive and approve before any order is taken and payment taken!!

customer has ordered 1 time in past and never had issues, in deliver ink rank and heat effected the curation of 320so we up their shirts from the cheap gildan shirts to the anvil shirts which were around $1.72 more. this order as we didn't charge art fees or screen fees, taxes, or delivery, we stated the art and printed the shirts and found out the actual supplied by customer was in fact from another website created by another artist and print shop, whether it was ***, ruby red, good, etc. This is direct violation of terms and conditions and agreement as we take full responsibility for everything we print and can be held liable for any trademark infringement or copy right laws, and intellectual property theft. Also another member of this organization reached out to us and we responded to her with the exact information provided here. Haven't received any word back, I even tried to call Ms. Fultz with no answer and multiple times while the order was half paid I needed to contact her on the art work and I got texts back saying "can't answer". "in class". "at vet". etc. So we reached to the customer numerous times. the few times she is referring to was on a weekend which we are closed, and we were attending a wedding party in Wisconsin. We do not take or receive business calls on weekends for a reason, it is our time off.

This order is complete but we need new artwork to be able to produce and release shirts to customer

Well I appreciate your response and sticking up for your husband, although you say pay pal can't get ahold of me, I submitted my claim against the original bc it was a digital file (artwork) WHICH BY THE WAY WAS SENT AND I HAVE EMAIL VERIFICATION FOR IT. 1 in particular is a spartan that is very detailed, so I can bill you all at the $150/hr we charge for artwork with so far 6 hrs totaling an amount of $900. I cut your husband a break at $100

ABSOLUTELY NO NO NO NO NO SHIRTS WERE ORDERED AT ALL!!!! I HAVE THE CALENDAR AND OUR SOFTWARE FOR THE ACTUAL ORDER IT WAS A DESIGN WHICH ACTUALLY ENDED BEING 5. ALSO HE DIDNT TELL YOU I OFFERED TO START A GO FUND ME FOR YOU ALL AND DONATE ONE OF MY LAPTOPS TO YOU.

YOU DIDNT EVEN ORDER SO THIS REVIEW IS OBSOLETE THE FILES WERE SENT AND THE FINAL SPARTAN IS BEING WORKED ON, BUT I WILL BILL YOU ALL FOR THE FINAL ARTWORK

Thank you again for your business and the review. I’m glad you have seen us grow from a 1 man show to a multi employee business within a short time. Your orders matter With our business and goals!! Thank you again

Thank you sir, we are please to do business with people such as yourself and to fulfill any job that you may want or need. Please spread the word, and we greatly appreciated all the support!!!

Bad Conduct Screen Printing will only enter into any contract or agreement with person(s) who are permitted to do so. We will also only knowingly provide products or services to persons who can lawfully enter into and form contracts under applicable law.
*GOVERNING LAW AND JURISDICTION: These Terms and Conditions/Policies and user agreement shall be governed by and construed in accordance with the law in force for the time being in North Chicago Illinois, United States of America.
We took 2 orders from Mr J none of which we charged him any fees to include pick up fees, screen fees, artwork fees, set up or toll/gas fees, 7 shirts were non available and couldn't be handled so a refund was then offered but after the negative reviews we are invoicing Mr. J for everything material, restocking fee, pick up fee, artwork of $50/hr, $15 per screen, and any other fees under our terms and conditions applicable by law. We are slow at times but it seems customers demand things like Mr. J showing up at my house in front honking his horn as if Im supposed to walk outside, contacting my personal number which is clearly unacceptable, if our business line isn't picked up email is acceptable not once have we received an email. So $10/shirt for 7 shirts is $70, we will be invoicing him for anything and everything we can and emailing him, also payment was made by someone other than Mayon J and in our order form it clearly states billing and payment must match person ordering, he used his wife's *** account as her name shows on the bill, so legally Mr. J has no right to leave any review. We will invoice the remaining amount and if need be send to collection agency.

Part of our printing policy every customer either approves, signs, emails, verbally agrees to.
PAYMENT: We require all orders to be PAID IN FULL when placing any order. If payment is not made, the order will not be processed and will be delayed and will not be printed. We accept all major credit cards, and cash, absolutely NO CHECKS. If order is being shipped, it is the customers responsibility to provide an up to date shipping address. We will quote a possible shipping fee at the time of order based on zip code through ***, ***, or ***. We can't guarantee shipping prices due to them fluctuating. All shipping fees MUST BE PAID BEFOR ORDER WILL BE SHIPPED OUT. If shipping is not paid at the time of order due to uncertain weight and box dimensions, broke up orders such as shipping a few items of an order then shipping the remaining items, a separate invoice will be sent once order is printed and MUST BE PAID IN FULL BEFOR WE WILL SHIP OUT THE REMAINING ORDER. Once order is processed and our quote form is approved through our office software management system, verbally approving, signing our printing policy, approving in person, approving through email, approving via text, the customer understands and acknowledges they have read our terms and conditions as well as our printing policy forms on our website or via email and accept responsibility. By approving the quote and processing the order this is consent the customer has read and fully understands our terms and conditions as well as our printing policies. Any infraction of our policies or our terms and conditions is grounds for order to be terminated at customers expense. Once we receive the printing policy signed, initialed, e-signed, or verbally approved and emailed back to us, payment will then be taken. Once payment is made, NO CHANGES TO THE ORDER WILL BE AUTHORIZED. This includes but not limited to: adding or subtracting items to the order, changing garment style, cut, color, size, or image revisions to artwork or design for printing, and ink color. "Ganging" non order items to the order to be printed will be treated as a separate order and are subject to additional fees and requirements. Once order is processed and approved and paid in full, we will not honor any changes or additions. Customer DOES have the opportunity to cancel within 3 days of ordering without question for a full refund subject to NO PENALTY OR RESTOCKING FEES. After the 3 days, any cancellations are subject to ALL FEES APPLICABLE UNDER LAW AND FROM BAD CONDUCT SCREEN PRINTING, SUCH AS ANY DISTRIBUTOR OR MANUFACTURER FEES USED OR ORDERED FROM, these fees include but not limited to: Penalty fees, restocking fees, cancellation fees, processing fees, taxes, and by all companies or parties involved and will be deducted from the total of the overall order .The remainder of the total will then be refunded back to customer. ALL PRINTED PRODUCTS SALES ARE FINAL AND ABSOLUTELY NO REFUNDS FOR PRINTED PRODUCTS.
Bad Conduct Screen Printing will only enter into any contract or agreement with person(s) who are permitted to do so. We will also only knowingly provide products or services to persons who can lawfully enter into and form contracts under applicable law.
*GOVERNING LAW AND JURISDICTION: These Terms and Conditions/Policies and user agreement shall be governed by and construed in accordance with the law in force for the time being in North Chicago Illinois, United States of America. Lake County to be exact (without regard to its conflict of law rules). Each party entering into this agreement accepts the terms set herein by Bad Conduct Screen Printing and is legally binding. Each of the parties irrevocably submits to the exclusive jurisdiction of the courts of Illinois, and the courts competent to determine appeals from those courts, with respect to any proceedings that may be brought at any time relating to any of the below mentioned issues. Any breach of contract, criminal, or civil matters will be filed, heard, and dealt with in the limits of Illinois.
In consideration of the promises and obligations given and assumed herein, and intending to be legally bound, these Terms and Conditions/Policies provide as follows
Bad Conduct Screen Printing reserves the right to delay, post pone, reprint, refund, cancel, or pro long any order by direction and authority of Bad Conduct Screen Printing and the Owner from order to order basis. We are a custom print shop and NOT A MANUFACTURER OF GOODS OF ANY MEANS. This includes garments, ink, screens, supplies, and chemicals, we have set these policies in place to enforce certain criteria due to the insurance options for our print shop to cover or redeem lost products or services, so some orders may be delayed without control from ourselves.
Refunds will be given in the same tender as the original method of payment as long as no printing or processing has occurred. Customers understand and agree to not to demand or threaten our company to bad mouth, destroy, etc. If a paypal transfer isn’t done at the time the customer demands it. Both parties agree and will abide by our refund policy.
REFUND POLICY: Bad Conducts refund policy is any refunds for whatever reason within the limits of this contract will be refunded the same way as the original purchase. Cash purchases will get cash refunds. Credit or debit cards transactions will be refunded to the exact card used to make the original purchase. No cash refunds for card purchases and no pay pal cash transfers will be honored nor done. Customer agrees to these terms before any order will be processed and printed.
SHOP AND ACCIDENTS: Bad Conduct Screen Printing is a closed shop and only appointment calls, or emails will be honored. Due to machinery, heavy equipment, tall structures that pose a danger to the outside public, customers enter at their own risk when coming by to order, drop off shirts, pay, or pick up shirts, Bad Conduct Screen Printing is not responsible for any damages or accidents that could occur.

I, Brandon ***, owner of Bad Conduct screen printing, run a 1 man shop for screen printing. A few months have passed from the initial order of mr *** and during that order towards the middle another more important order came about that mr *** and his associates felt was of the highest priority which put the 1st order on “pause”. After the 2nd order was finished and fulfilled with numerous shipments (14 to be exact) that order was completed 100%. The 1st order was then the focus with mr *** in which time I was physically unailable to print at that time, I talked to him numerous times and finally after reminding him of the terms and co fictions which were approved and “guesstimated” I finally got all items in his order printed and finished and as of now shipped to him. So as of the 18th his order has been closed out and nothing owed. He has been a repeat customer and unfortunately personal issues do and did arise.

All you had to do Duane was read a little further and understand some items were out of stock or sizes, I didn’t postpone t any more, garments already ordered and when they are available heykk be handled like any other time.

Now for my “fixtitous shipping amount let’s play if u want, I’ve been at the JAG all morning and with the Revdex.com u approving to my terms is contractual agreement that u agree today front or back they’re not made up they’re all receipts with ur name and address.. I got my lawyers too decorated mil lawyers, I’ll atill print the back order or out of stock items it long as all shipping is paid POUNT BLANK AND