Apex Capital

Initial Business Response / [redacted] (1000, 8, 2015/12/10) */ This customer came in for a complimentary detailShe picked up her car and left happy with the detailAt some point a few weeks later, she called and said that she had taken her car to the dealer for a scratched screen and they said that it could not be repaired and had to be replacedThat was when she said that it had been damaged while on our property The detail manager remembered the car and customer and was sure that no damage had occurred to that screen during the complimentary detailWe offered Ms [redacted] a year of free details to settle it, which she acceptedThe next thing we hear, this case is filed Initial Consumer Rebuttal / [redacted] (3000, 11, 2015/12/14) */ Hi [redacted] , I deeply appreciate the help from Revdex.com! Up till this moment, I did not receive any response from the company neither Sincerely Yours, [redacted] Final Consumer Response / [redacted] (3000, 15, 2016/01/14) */ Hi Ms [redacted] , I apologize for my late reply, because I had my wisdom tooth extracted causing me dizzy for few days plus busy house work causing my fingers joints to swellI sincerely request you to let me submit my late complaint against SCR automotive! After my first complimentary detail on May 22, I picked up my new car at about 4.30pm but did not immediately notice my GPS screen had been scratched as I didn't need itWhen I saw the scratch at about 5.15pm, I immediately called the business and wanted to return to show it to themBut I was told they had closed at pm and I could return another dayI had to be away for a few days, after which I returned with a friendMs [redacted] asked me to get a quotation for the repairNo shop would repair a GPS screen; only the dealer offered a GPS replacement at $I informed [redacted] but got no confirmation if they would pay for the replacement, despite repeated reminders After my second complimentary detail on August 21, I asked about my scratched screen againI was offered one free detail instead of GPS replacement or screen repair, which I did not acceptI noticed several dirty spots on my car and asked that they be cleanedI also asked again for a formal email reply, which I have never received I do not accept a year of free details because I no longer trust the business and I still need to get my GPS replaced or the screen repairedI request a compensation of $which is the monetary value of detailsThis is because on top of the details offered, I have unused details remaining from my gift certificateThank you Sincerely Yours On Thursday, December 2015, 23:41, [redacted] wrote: Hi [redacted] , I deeply appreciate the help from Revdex.com! Up till this moment, I did not receive any response from the company neither Sincerely Yours, [redacted] ***

To whom it may concern,
I would like to preface by stating that the customer has been issued refunds for the products that they orderedThe customer has been issued a refund of $(La Dermanique product cost) for the charge on 07-11-2014,as of 08-14-The customer has been issued a
refund of $(remaining Lumera product cost) for the charge on 07-11-2014, as of 11-12-Due to a technical error, this refund is being issued by check to be sent to the address provided by the customerThe customer previously accepted a settlement refund of $for this Lumera order on 07-11-The customer has been issued a refund of $(remaining La Dermanique product cost) for the charge on 07-14-Due to a technical error, this refund is being issued by check tob e sent to the address provided by the customerThe customer previously accepted a settlement refund of $for this La Dermanique order on 07-14-2014.The customer has been issued a refund of (remaining La Dermanique productcost) for the charge on 08-14-2014, as of 11-12-Due to technical error, this refund is being issued via check to be sent to the address provided by the customerThe customer previously accepted a settlement refund of $for this La Dermanique order on 08-14-Please allow 2 - business days for the customer to receive these refundsOn 06-27-2014, three orders were placed; two for our La Dermanique and one for our Lumera skin care to try for a 14-daytrial period paying only $for shipping and handling, per orderIf a customer feels that days is not enough time to try the product(s) they are urged to contact us via email or phone to obtain an extensionIf we are not contacted prior to the end of the trial(s), then once their trial expires, they will be billed for the product(s) of which they have receivedAll of which is covered on our order pages, our website and within our terms and conditionsSince no contact was made prior to the end of the trial periods, the customer was billed for what they have receivedWe apologize for any inconvenience that this matter may have caused the customerAgain, the customer has been issued refunds for the products that they orderedThe customer has been issued a refund of $(La Dermanique product cost) for the charge on 07-11-2014, as of 08-14-The customer has been issued a refund of $(remaining Lumeraproduct cost) for the charge on 07-11-2014, as of 11-12-Due to atechnical error, this refund is being issued by check to be sent to the address provided by the customerThe customer previously accepted a settlement refund of $for this Lumera order on 07-11-The customer has been issued a refund of $(remaining La Dermanique product cost) for the charge on 07-14-Due to a technical error, this refund is being issued by check to be sent to the address provided by the customerThe customer previously accepted a settlement refund of $for this La Dermanique order on07-14-The customer has been issued a refund of (remaining LaDermanique product cost) for the charge on 08-14-2014, as of 11-12-Due to technical error, this refund is being issued via check to be sent to the address provided by the customerThe customer previously accepted a settlement refund of $for this La Dermanique order on 08-14-Please allow -business days for the customer to receive these refundsShould you have any other questions or concerns, please feel free to reply to this responseThank you

To whom it may concern,
As stated within our most recent response to your complaint you were refunded $on 8-18-for the charge that took place on 6-28-and you were refunded $on 8-14-due to us receiving the returned packageThe reason you were not refunded the full $
for the returned package was because the package was "RTS"d which stands for "Return To Sender" and no postage was paid for the package to be returned back to our facilityWhen this occurs the postal service charges us the postage that should have been paid previously to return the package but since it was RTS'd we had to deduct the postage cost from your returned package refund, which left you with a refund of $that again, was refunded on 8-14-Also stated within our previous response that you will have to allow 2-business days from the day the refund was issued for it process and post back to the customer's account, which is why you may have yet to see the refunds posted back to your accountThe $refund was issued on 8-18-2014; only two business days ago and the $refund was issued on 8-14-2014; only business days agoIf you still have not received both refunds after full business days have passed from the day the refunds were issued, please reply to this response so we may resolve the matterShould you have any other questions or concerns in the mean time, please feel free to reply to this response also
I would like to preface by stating that the customer has been issued full refunds for the products that they orderedThe customer has been issued a refund of $(Pure Yacon Extract product cost) for the charge on 06-28-2014, and also a refund of $(Pure Yacon Extract product cost)for the charge on 07-28-2014, as of 09-25-A certified check in the refunded amounts is being sent to the address provided by the customerPlease allow 2 - business days for the customer to receive these refundsOn 06-14-2014,an order was placed for our Pure Yacon Extract weight loss supplement to try for a 14-day trial period paying only $for shipping and handlingIf a customer feels that days is not enough time to try the product(s) they are urged to contact us via email or phone to obtain an extensionIf we are not contacted prior to the end of the trial(s), then once their trial expires, they will be billed for the product(s) of which they have receivedAll of which is covered on our order pages, our website and within our terms and conditionsSince no contact was made prior to the end of the trial period, the customer was billed for what they have receivedWe apologize for any inconvenience that this matter may have caused the customerAgain, the customer has been issued 2full refunds for the products that they orderedThe customer has been issued a refund of $(Pure Yacon Extract product cost) for the charge on06-28-2014, and also a refund of $(Pure Yacon Extract product cost) for the charge on 07-28-2014, as of 09-25-A certified check in the refunded amounts is being sent to the address provided by the customerPlease allow -business days for the customer to receive these refundsShould you have any other questions or concerns, please feel free to reply to this responseThank you

Initial Business Response /* (1000, 8, 2015/12/10) */
This customer came in for a complimentary detail. She picked up her car and left happy with the detail. At some point a few weeks later, she called and said that she had taken her car to the dealer for a scratched screen and they said that it...

could not be repaired and had to be replaced. That was when she said that it had been damaged while on our property.
The detail manager remembered the car and customer and was sure that no damage had occurred to that screen during the complimentary detail. We offered Ms [redacted] a year of free details to settle it, which she accepted. The next thing we hear, this case is filed.
Initial Consumer Rebuttal /* (3000, 11, 2015/12/14) */
Hi [redacted],
I deeply appreciate the help from Revdex.com!
Up till this moment, I did not receive any response from the company neither.
Sincerely Yours,
[redacted]
Final Consumer Response /* (3000, 15, 2016/01/14) */
Hi Ms [redacted],
I apologize for my late reply, because I had my wisdom tooth extracted causing me dizzy for few days plus busy house work causing my fingers joints to swell. I sincerely request you to let me submit my late complaint against SCR automotive!
After my first complimentary detail on May 22, I picked up my new car at about 4.30pm but did not immediately notice my GPS screen had been scratched as I didn't need it. When I saw the scratch at about 5.15pm, I immediately called the business and wanted to return to show it to them. But I was told they had closed at 5 pm and I could return another day. I had to be away for a few days, after which I returned with a friend. Ms [redacted] asked me to get a quotation for the repair. No shop would repair a GPS screen; only the dealer offered a GPS replacement at $4000. I informed [redacted] but got no confirmation if they would pay for the replacement, despite repeated reminders.

After my second complimentary detail on August 21, I asked about my scratched screen again. I was offered one free detail instead of GPS replacement or screen repair, which I did not accept. I noticed several dirty spots on my car and asked that they be cleaned. I also asked again for a formal email reply, which I have never received.

I do not accept a year of free details because I no longer trust the business and I still need to get my GPS replaced or the screen repaired. I request a compensation of $1000 which is the monetary value of 6 details. This is because on top of the 4 details offered, I have 2 unused details remaining from my gift certificate. Thank you.
Sincerely Yours
On Thursday, 10 December 2015, 23:41, [redacted] wrote:
Hi [redacted],
I deeply appreciate the help from Revdex.com!
Up till this moment, I did not receive any response from the company neither.
Sincerely Yours,
[redacted]

To whom it may concern,
I would like to preface by stating that the customer has been refunded in full for the amount of $88.96 as of 12-2-2013. Please allow 2-7 business days for the refund to process and post back to the customer's account. We apologize for any inconvenience this matter may have...

caused the consumer. Should you have any other questions or concerns, please feel free to reply to this response. Again, the customer has been refunded in full for the amount of $88.96 and their membership completely cancelled.
Regards,Complaint Department