Apartment Hunters Inc

Hello,We have fully refunded customers membership payment as soon as we got this complain.When this customer contacted us and left the message he was not explicit that he wanted refund, he only wanted cancel his account, therefore we did not refund him right away.However we always encourage our
customers to contact us and ask full refund if they are not satisfied with their search results and we always try to help our customers firstBut because of the nature of this market we are not always able to provide good vacancies by the customer criteria in certain areas and then we fully refund them.Thank You

Dear *** ***,My name is *** ** I am a Data Manager at ***We have removed the listing per your request and I personally took actions so this will not happen in the futureWe get listings from our data partner which by mistake may have provided your listing as active and available on our websiteAll our services for landlords are free and we never take any fee for posting any listingNever the less allow us to apologize for any inconvenience this may have caused youI have made sure that this will not happen in the future.Thank You*** **Data Manager*** *** ***

To Whom It May Concern:Apartmenthunterz.com is not affiliated with us, [redacted], here in [redacted].  One of our employees spoke with this particular homeowner over the phone several weeks ago, and explained to her in detail that this website in California is not affiliated with...

our company, and that there are other businesses named [redacted] throughout the United States, which we are no relation to.  While speaking with this homeowner, our associate explained in detail that the website advertising her home was a website for rentals, but it is not the website [redacted] that we use here in [redacted].We request that this complaint be taken off of our record, as we have absolutely nothing to do with this issue and we already explained that to the homeowner in length.Please let me know if you have any questions.Thank you,[redacted]Broker[redacted]

Hello,
My Name [redacted]s [redacted],
I am development manager at Apartment Hunters Inc.
Our company
Apartment Hunters Inc. DBA WeTakeSection8.com are a California
property management company as well as the largest prepaid rental
listing service.
Our Sites hosts one of the largest California...

and
New York Tri-State and other states area rental listings with more
than 90,000 unique listings of Apartments, Condos, Houses,
Duplexes/Triplexes and Townhouses, refreshed daily.
We own and
represent unique smaller properties throughout California and other
states.
We are prepaid rental listing service meaning our
customers must join our website to access all our listings contacts
and exact street address. Then our customers can call the landlord
directly and schedule the appointment. We are licensed by California
Department of Real Estate. Our services one time fee is $49 good for
30 days, during which any of our members are entitled to full refund
if we fail delivering information about the rental properties.
We
have customers support that answer all email inquiries including all
phone calls that goes to our ticketing system and are answered by our
live representative.
 
Our company operates for more than 15
years and we have been working by this business model all the time.
We do not force any customer to join, however we have thousands of
new happy customers joining each month.
 
If by any means any of our customers is
not successful to find a reasonable rental property in 3 to 5 days,
we always offer them a full refund.

Dear User,We are sorry to hear that you have difficulties using our website. Apartment Hunters Inc. d.b.a. WeTakeSection8.com is a prepaid rental listing service (Cal BRE #[redacted])
licensed by the California Bureau of Real Estate in the business of
supplying prospective tenants with real estate...

property listings for
tenancy.
Our business model is to help all our customers (potential tenants) to find the best possible place for rent in their area by their search criteria. All our services for guests are free however if you want to become a member you have to pay one time fee of $49 good for 30 days. When you become a member you will get much more features and services than guest and will receive full 24 hours live customers support. We always try to provide best offer for all our customers and we are always prepared to offer huge even up to 40% discounts! And even after you become a member and are not satisfied in your results, you will get a full refund which is our guarantee!Additionally, I would like to add that all our services for landlords are free, any landlord or management company can post as many vacancies as they want for free.[redacted]Senior Customers Manager

Hello, We sincerely apologize for any inconvenience this may have caused the client.One of the possibilities for this issue is that we do receive some of the listings from our data partners and sometimes this could cause inaccuracies in listing description, price or other details like...

availability, address etc.All our services for landlords are free and any landlord or management company can post as many listings as they wants for free. Our goal is to help landlords and management companies by providing them with significant list of potential and good quality tenants.We do have fraud prevention team that review listings and detect fraud or inaccurate postings on daily basis however by the nature of this market, it is impossible to keep 100% fully checked inventory.We do investigate each and every complain for our listings quality and we always value any member or guest feedbacks, however we have never received any complain before from the client that would have immediately fix the problem.We want to confirm that we have removed the listings immediately after we received a complaint. The listings will also be automatically removed from our partner websites within 72 hours. Additionally we would also like to disagree with the stated claim that we require people to pay the fee for your services. We assure you that anyone can visit our website and make unlimited number of searches absolutely for free. Any guest is able access live support and our agent’s full services for no charge at all. Anyone can become a member for free for a few days where they will be able to access all premium membership features and services, including contacting any landlord or management company, scheduling a showing and renting a place. They can cancel membership at any time and no charges or extra fees occur. And only after few days, if they feel that they like our services and continue using them, they can become premium members by paying one time membership fee. But again, we have thousand on members coming daily and using our services, finding a perfect place to live and they have absolutely no charges from our company.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]

The customer [redacted] did register on Apartment Hunters Inc. a prepaid rental listing
information service on 07/07/2015, by choosing the "$49
membership plan", applying $10 discount coupon for the first
month and paying $39 using credit card (number: XXXX-XXXX-XXXX-[redacted],
expiration...

date: XX-XXX, cvv: XXX).
As
an additional optional service, customer did choose a free optional
service for the company to renew his membership each time it expires.
The
customer has the right to choose or not to choose this additional
optional service at the time of registration and to cancel it any
time by contacting us. The ability to contact us is described in the
website "Contact Us" page and it can be done by a phone
call or live-chat, an email and or submitting a ticket or any other
form, any time, any day.
Customers
"$49 membership plan with $10 discount for first month"
expired after 30 days and we did renew the membership because he
requested this additional service during the time of registration. We
renewed his "$49 membership plan" by charging $49.00 for
additional 30 days each additional month for the active membership
period.
 
First
time customer have successfully contacted us directly on 07/07/15,
right after registration for search help by a phone call and on a
live-chat, which customer received immediately.
After
that, our system automatically renewed customers account several
times till cancellation.
Before
that customer did not contact us in any way (phone call, email, by
submitting a ticket or any other form) with intends to cancel all or
part of his chosen services which, he has the right to do at any
time. By which the company did not have the right not to continue
providing all primary and additional services (as agreement was done
between customer [redacted] and the company Apartment Hunters
Inc. during registration process and was approved by the customer).
 
Customers
“$49 membership plan” was terminated immediately after customer
contacted us on 12/14/15 10:25 AM.
Immediately
after “$49 membership plan” termination customer was refunded for
the last 2 months of total $98.
We
also have sent refund confirmation to customers voice mail, text
message and email address. Since now, we did not receive any response
from the customer about his account cancellation and 2 months
refunds.
 
By
the agreement, we had the right not to refund him at all, because
customer never contacted us before to cancel it and we continued
providing him our services (daily emails with his favorite rental
search results, etc.), however we still chose to refund last 2 month
renewal transactions.
 
 
[redacted]
**
Senior
Account Manager

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
They informed my by text message for the refund but I do not see where it was returned. Transaction show as still pending on my credit card.Trans. DatePost DateRef. NumberDescriptionAmount03/05Pending008708DRI*FEATUREDRENTALS.47.00Sincerely,[red...⇄ /> Regards,
[redacted]