Anytime Quality Plumbing

Dear Mr*** Thank you for informing us of Mr*** concerns regarding his treatmentsIn the Aesthetic industry the outcome of ANY cosmetic procedure is always an unknown and unpredictableDuring my initial consultation with Mr*** I informed him, as I do all patients, that the number
of treatments varies with everyone due to the huge diversity of patients, their skin type, sun damage, previous procedures, age and moreFor patients of his age we like to start with four treatments spread out over to months, access the results and continue treatments from there if neededMr*** understood this and signed his informed consentHIPPA law prohibits me from sending the copy he signed)Mr*** then paid for his four treatments, which is customaryWhen we completed the four treatments, Mr*** expressed his dissatisfactionIn an effort to achieve a better result and please Mr*** we offered to do another treatment, at NO COST to him even though he knew that it may take more than four treatments to begin withThere was no “Sorry Charlie” momentWhen that treatment failed to achieve satisfactory results, we offered to continue treating at no chargeMr*** refused further treatments and never asked for a refund of any kindWithout the opportunity to even discuss any options, Mr*** stormed out of the office spouting somewhat threatening remarksThe time line given in the “complaint” is fairly accurate but the conclusions are flawed if not totally inaccurateAs was mentioned by Mr*** we have admittedly had a few less than desirable results, but he failed finish my statementThose patients, also over 75, had four treatments with similar results but continued treatments knowing they may need more and are now seeing improvementAs I previously mentioned, it may very well take more than four treatments to achieve a patients expectationsThis however has absolutely nothing to do with Mr***We have treated hundreds of patients that have been more than happy with their resultsAccording to our agreement, we are under no obligation to return any of his moneyHowever, with respect to our industry and in the manner of good relations, we would like to resolve this matter by offering to return $to Mr***Due to the nature of our business, we believe this is a very generous offerBest Regards, *** *** Owner/Manager