Anytime Fitness Reviews (%countItem)
Anytime Fitness Rating
Description: FITNESS CENTERS
Address: 955 West Wade Hampton Blve Ste 1A, Greer, South Carolina, United States, 29650
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+1 (864) 879-7973 |
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On 12/09/19 I thought I was signing up for a Anytime Fitness membership but tricked into signing up for a fitness program that does not allow me to cancel my membership? Under a Coronavirus quarantine mandated by the State. I should be able to cancel at anytime as it is unsafe to be in a public area such as a gym. The representative said I have to wait until 3/31 and send a certified letter plus when I cancel I will be charged $240 where there is no verbiage on the contract of such cancellation fee at the end of the 16 week membership which ends on 4/09. The representative is trying to force me into continuing a membership during this time where we should be distant and safe during a health crisis is not acceptable. There has to be some professional understanding that during this time, I should be able to cancel my membership before the end date and pay the cancellation fee equalant to whats on their website: not a made up terms and rate of cancellation.
If the person signed up on 12/19, the virus situation was not even present so there is no connection to the sign up and the virus. Regardless, since the person mentioned the 16 week challenge, she needs to understand, as was explained several times, that she was signing up with another company named *** and we at the gym were simply a host location where the member would physically go to do the workouts and participate in the challenge. The package was for a 1 year (12 month) membership. After 16 weeks, the member would have the option to cancel without penalty IF she had been to the gym 3 times per week during the 16 week period. That fact was clearly explained several times during the sale presentation and subsequently as the person came to the gym and is written in the contract that was signed. If the person did NOT visit the gym 3 times per week during the 16 week period, the contract stated they were agreeing to pay for the membership for another 8 months which would make the entire term 12 months. We at Anytime Fitness did not sign the people up nor do we "own" the member or their information.
I will also add that *** did suspend payments during the virus time frame. We were forced to close down on 4/2/20 and were not allowed to re-open until 5/18. Again, during that time *** suspended payments to make it as flexible as possible for the members. Since the end of the 16 week challenge was in mid April, I believe they even allowed those people who qualified to go ahead and cancel early.
The person was not "tricked" in any way. There was a sales presentation explaining the details, the terms, and the cancel policy. There was a question and answer session after the presentation. Then, the person who chose to participate and purchase, signed a contract with the details listed in it. If the person who filed the complaint came to the gym 3 times per week, they will be able to cancel without penalty. If they did not come to the gym they will need to call 800-*** which is the number to the administrator for *** (named ***) and work out the cancellation. Again, Anytime Fitness is not the originator nor owner of the package or member. She will have to go directly to them to find a resolution.