Anytime Auto Glass and Tint Reviews (%countItem)
Anytime Auto Glass and Tint Rating
Address: 2659 W Guadalupe Rd Ste D202, Mesa, Arizona, United States, 85202-7241
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+1 (480) 988-2950 |
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I have a 2000 Mercedes 430 CLK. I had some microchips in it and Jacksons Car Wash referred me to Anytime Auto glass. Due to its age, I knew this was going to be a 100% out of pocket expense. After review of Anytime on the Revdex.com, I felt confident in letting them do the work. I set up an appointment and they came out and installed a new piece of glass, they had to remove the rear-view mirror. After 1st glass installation it was clear the mounting bracket for the rearview mirror was mounted in the wrong place on the new glass. They told me I needed to wait a week, so the glue would dry and they would return and install a different piece of glass. They did this. However, after 3 hours they still couldn't get the mirror to fit correctly. They called in a 3rd installer who came over and worked on it for over an of hour and he to could not get the mirror installed correctly. I called Goody's Automotive who works exclusively on MBs and explained the issue. They informed the mirror was spring loaded and that if the installers weren't very careful when removing the mirror, it cannot be reused. They said this was a common problem and they said its well documented online which it is. After the third installer tried everything he called the owner Pat Boras. I explained to Pat that I was taking the car to Goody's he didn't object. So, I paid him for the glass $200.00 and stated we would settle up with him after I got the final bill. When Goodys told me the mirror was 620.00, I called Pat and the he immediately called Goodys. Unfortunately, he was very abrasive with them. He did call back and apologized for his rude dialog asking if he could come by the shop and see the bracket first hand. He was supposed to go to the shop following morning to see the glass for himself. He never showed up. They installed a new mirror anyway as I instructed them to. I Mr. to return the 200.00 I paid for the glass. he refused. I offered to pay for the 620.00 mirror but wanted him to just refund the cost of the glass and he refused to meet me anywhere in the middle.
Good afternoon,
Fortunately *** and I have come to a resolution and agreed we may have under communicated and or had miscommunication during this process. ***
was more than gracious and accommodating during the first warranty and defective glass process for sure.
I know *** to be a good person with good business ethics as well as Goody’s to be as well. We were unfortunately not communicating properly and all on the
same page. I think between the three of us and we got our signals crossed. We have reimbursed *** for the mirror and I take completer responsibility for
my part in the communication break down. We are proud to have served *** and would gladly do so in the future given the opportunity.
I also would like to thank the Revdex.com for helping us to realize where we were crossing signals, and giving us this platform to resolve the issue as adults.
Thank you
Respectfully,
Patrick B
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID and find that this resolution would be satisfactory to me. The business fully resolved my complaint. I do believe Anytime Auto Glass went above and beyond, to insure at the end of the day they had a satisfied customer. I do believe that this issue, in part could have been handled with out the Revdex.com, had our communications been more precise and clear on next steps and a plan of action, by all. Myself included.. I do appreciate the Revdex.com and the role you play in resolving the complaints between customers and business owners and help them to find common ground.
Regards
I loved my experience with Anytime Auto Glass. I put off getting my windshield fixed for a long time. As soon as I met Rey, he passed me on to his staff and they made it a piece of cake to schedule, fix, and pay. I would highly recommend them!
Anytime Auto Glass is first class! I was running late, and the technician actually beat me to my home and happily waited. Not only do they do quality work, but the office staff was super helpful when my insurance company was not cooperating. They called the insurance company on my behalf and got it all straightened out. Very dependable and high integrity! Highly recommend!!
It was our pleasure. Thanks for the chance to help with your windshield needs.
Patrick
We had a crack in our windshield on our second car. Without glass insurance on this car, we contacted our insurance agent who recommended Anytime Auto Glass of Mesa. When contacted they quoted a reasonable price and scheduled the service in our driveway. The technician, Ray, called ahead, arrived on time, and serviced the windshield promptly and courteously.
We are very happy with our dealings with Anytime Auto Glass of Mesa, AZ and would recommend them highly to our friends and call them again. I hope we don't need another windshield, but we live in Arizona, and it seems to be a "semi-annual-event-thing" out here. Date of Replacement: 1-29-2018
Thank you so much for the opportunity to serve you. We appreciate your kind words and hope to have earned your business for life. We are preferred with all insurance companies and gladly accept cash or credit. We strive to be more than Just a piece of GLASS!
Patrick B
You guys are great ! thank you so much for the review. Its our pleasure to service great folks like you all..
Pat
This was my first experience with this company. This was a full windshield replacement on my 2013 Santa Fe Sport. Dealing with Tom S & him coordinating with my insurance company was seamless and took minutes. Very courteous and friendly & done timely. Excellent customer service. My windshield was then replaced ASAP and the tech, Mike B, was on time, friendly, and was done within an hour. Excellent job. This company is professional and their follow-up was 100% on point. After many glass repairs/replacements over the years, they have exceeded my expectations ten-fold. We all know what a headache glass repairs are, they literally did everything for me, no stress or headache involved. I will use them again and have already referred them to several friends/family members.