Antwerpen Hyundai Catonsville

The sales consultant told me that the car can make outgoing calls and that my GPS can be display on my multimedia screen. Both statements are false.
Tony ***, sales consultant sold me a 2019 Hyundai Elantra. I clearly told Tony that I wanted a car that can make outgoing calls using the Bluetooth technology and that my GPS can be display on my multimedia screen. Tony assured me that the car can do both. Both of these statements were false.

I am currently in a very intense and time consuming school program and on 10/31/19 I finally had the chance to travel to the Hyundai dealership. Roberto ***, the service and parts director inspected my car and informed me my car cannot make outgoing calls using the Bluetooth technology and that GPS cannot be display on the multimedia screen.

Jim *** from customer service brought back Tony *** to his desk. Tony stated that he would connect his phone to my car. I told Tony, that Roberto ***, the service and parts director already tried with his phone and spend about 20 minutes on my car. Tony still insisted on connecting his phone to my car to make an outgoing phone call. When this failed, Tony tried placing the blame on me be stating I should have come back sooner to the dealership.

To solve this amicably I contacted Jon ***, the general managers by e-mail. He replied, "I just wanted you to know I received your email and I'm looking into the issues your having . I will be back in touch shortly . Thanks Jon." Jon wrote this letter to me on 12/26/19 and I have still yet to hear back from him

I've had nothing but headaches from there service department. During a visit this past February, they told me I needed brakes and tires. When I called out the service manager, he saw my tires were new (they were a month old) & I told him my brakes were 3 months old. This latest has me furious. When I bought the car, I was sold a buy 1 get 3 free oil changes. On 9/17/19 I went in for an oil change and was told it would be over $100, one oil change is $49. Their explanation was that I now have to buy 2 and get 1. The manager tried to explain its always been that...my car is 6 years old and I've never had this issue before. I asked to see my original paperwork, they said they would get it to me ASAP...it's been 2 weeks. They hate me there because this female stands her ground. This business has horrible customer service, tells the customer they need more work, & does not stand by their word.

On July 15, 2019 went to the dealership to cancel my extend warranty on my lease vehicle that I traded in at another dealership
On July 15, 2019 the finance person (Dennis ***) told me that would he fax the information to *** to cancel the extend insurance on the lease vehicle that I traded at another dealership. As of August 8, 2019 which almost three weeks I have not recieved my refund of the credit that I was informed that I was getting (about $134.00) On the cancellation form for *** it states that selling dealer is responsible for all refunds. I have called the dealership mulitple times either a person in the finance department does not pick up or when I leave a message no one calls back. All I want is get my status on my refund and my refund.

I am EXTREMELY disappointed in the service I received when I went to Antwerpen Hyundai Catonsville. This dealership is built on dishonesty and manipulation. I would not advise any women to go there alone. About a week ago I went to *** Hyundai in ***s and because of my own short comings I did not walk away with a new car, instead I kept current Hyundai and I was perfectly okay with that. About a week later I received a call from Antwerpen Hyundai Catonsville stating that a customer of theirs wanted to buy my car and asked me if I would be willing to sell it to them/make a trade. I explained to them how my attempt to trade at the ***s Hyundai didn't go well and I did not want to drive from Parkville to Catonsville and compromise my credit again if there was no guarantee. They confirmed that I would leave with a car and it would not be a waste of time because they had a customer who wanted to buy my car. To assure me that I would walk away with a car despite what I went through at the other dealership they told me the manager, Kevin Cary, would work with me directly at my 10am appointment. Before my appointment I called to confirm that with my credit and current car note, everything would go smoothly, Karl *** said he and Kevin would make sure I walked away with a car. When I arrive I tell them I'm there for my 10am appointment with the manager, Kevin, they stated that he was off. That was my first red flag, why would they promise me an appointment with a manager who is off and the appointment was made the day before? Next, I spoke to the manager there and explained to him that I was at a different Hyundai dealership last week and waited for 4+ hours and left with nothing at my own fault (credit) and did not want to put my credit though that ringer again. I was upfront about my credit score and explained that if they did not think it was possible, I did not want my credit ran because they ran it a lot last week and I do not want to worsen my score. I was assured that it would not be ran and that he did not need to run it to work the numbers out, it would only be ran if they found a lender willing to accept my credit, etc. I was handed over to the sales member, Karl ***, who appeared to be very nice and helpful which all turned out to be a false (he mentioned he had another side to him but he said that was only if someone messed with his family) he ran my credit through SEVENTEEN different lenders without my permission. I only found out because I get a notification from credit karma every time my credit is ran. Karl told me he just needed my social to see my payoff quote. When I arrived I told Karl I did not plan to put down anything he said that was perfectly fine, when he calls me back for an update he tells me I would need to put down 4,000-6,000 dollars if I wanted to walk away with a car. After I asked why did they run my credit without my permission and especially after I told them everything I went thought last week he proceeds to say, "well there is nothing we can do, it's not our fault it's your fault, it's because of your own circumstances you can't get a car". He continued to repeat that it was my fault it didn't work out about 5 times.
Form the START I told him my info and explained what I went through at the last dealership I was upfront unlike them. I was lied to so that they could get me to come in (one hour away) and instead of being honest about there intentions I walked away with NOTHING and my credit was ran by SEVENTEEN different lenders without my CONSENT. Karl *** told me after taking some time off he was brought to that dealership by the director of two Hyundai dealerships to make it "better" when in actuality he is only doing more damage.

I plan to report this further, but for now I would like to warn people (especially women if you are alone) to PLEASE stay away from this location. They are dishonest and extremely manipulative. They leave voicemails stating false information and then speak to you terrible when they do not get a sale.

Refusing to fix a problem that they caused during the repair of my engine .
Starting from the beginning , Hyundai replaced my engine in September 2018 . The recall was reported in December 2018 and posted February 2019. Before they replaced my engine , I never had problems with my fuel sensor . Now fast forward to May 2019 . My fuel sensor or gauge is now improperly working . Once I brought up the recall , which NHTSA #*** .. they refused to look into . I also was on the phone with someone from the recall center and explained to him what was going on and also what was the problem . He also called them himself . Before he got an answer , he was hung up on 3 times , and he stated that they was not professional and also very rude as well. He address the recall and also asked to speak to someone in the warranty department and while he's trying to tell them what's going on , he was also denied . The recall states ,"The high pressure fuel pipe that connects to the fuel pump outlet may have been damaged , misaligned, or improperly torqued during the engine replacement procedure". Once again , Hyundai replaced my engine in September 2018. The recall covers my fuel system , engine , and gasoline. And like I said once I brought it up again , I was denied . Then when I received my print out of diagnosis from my car it clearly says ,"Verified customer's complaint found active fault code P0464 fuel level sensor circuit. Traced code to a faulty fuel level sender". Which is covered under my recall.

not filing proper information for obtaining refund
not responding to inquiries on status of refund
We purchased a new vehicle and traded in a vehicle we purchased from Antwerpen Hyundai. We we told we were entitled to a refund from the gap and extended warranties were had purchased on the trade in vehicle. We called the insurance companies and were told we needed to contact Antwerpen to fill in the paper work to get the refunds. My husband went to the dealership and did so on September 3, 2018. We were told it would take a while for the process (about 6 weeks). On September 12, 2018, we called the companies to make sure they received the paper work and were told they had not. We called Antwerpen and were told they had sent out the paperwork and the companies probably had them but just hadn't working on them yet so it wasn't in their system. On Sept 25, we called the companies again and were told, again, they had no paperwork, but we could fax the information to them if we wished. On September 26, 2018, we faxed the information to the companies. On October 10th we received a letter from JM&A Group stating that we should receive a 49.13% refund, which comes to the amount of $439.44.
On the morning of October 12, we called Mr. of Antwerpen and informed him of this information and were told we should have it by now and the matter would be researched and he would get back to us shortly. After hours of waiting, my husband had an appointment to go to, so I called in the afternoon and spoke to a woman who transferred me to Mr.. His phone rang many times and then a message told me he was busy and the call was disconnected. I called again several hours later, and his phone rang many times and then a message said he was unavailable and I was disconnected. I immediately called back and asked to speak to the woman and received a voicemail saying she was not available and to leave my name and number and she would get back to me. I did so and added that if I did not receive a called from someone by the end of the day I would be writing a nasty letter to many people. As I didn't receive a call, I am writing this letter. The previous calls that my husband made to Mr. were dealt with in the same manner. He was promised that he would check into it and call back on the same day. No calls were ever returned!
This whole matter is unacceptable. Antwerpen should be thoroughly ashamed of the shoddy service and unprofessional way this has been handled. If this had been our first experience with the company, it would have been our last. In researching the company on line, it looks as if we are not the only ones who are dissatisfied with their performance. Out of ten complaints to the Revdex.com, three were very similar to ours.
Glass Door had many uncomplimentary reviews, Yelp add many, many complaints, and Consumer Affairs gives them 1 1/2 stars out of 5 with a tremendous amount of complaints.
At this point it looks as if this matter is going to drag out, and we will have to be constantly nagging them to do their job.

Antwerpen Hyundai refused to honor warranty for repair of defective part. They billed for diagnosing the issue.
On August 23, 2018 I took my Hyundai Genesis to Antwerpen for service. All of my service lights were illuminated on my dashboard. The technician stated that the repair would cost 6000.00 and that it was not covered by warranty. When I asked why it was not covered under the warranty, he stated the issue was caused by outside influence. I informed him that I had no accidents, he replied that the item could not just malfunction. I contend the reason for the issue was due to a faulty or defective part, since there is no other plausible explanation for its malfunction. On Monday, August 27, 2018 I took the vehicle to another Hyundai who agreed to repair the part under my warranty. I am requesting that Antwerpen refund my payment of 135.00, since they did not make the repair or honor my warranty coverage.

at the time I purchased my 2011 Hyundai Sante Fe, I took an extended warranty. I never used it, and was told that I could expect a refund
I traded my 2011 Hyundai Sante Fe in August 2015 when I purchased a Subaru. I came to the Antwerpen dealership and met with *** to speak about a refund on the extended warranty 2x each providing the documentation she requested. In November 2017, I finally met with *** the finance director and was told that there was an additional form to be completed. I completed it that the same day and was told to expect a check in 6 weeks. I spoke with*** and then with ***,general manager,also several times. He shared that*** would call and follow through. There has been no follow up from the Antwerpen dealership at all.I would never recommend this dealership to anyone.

I took my (2016 Hyundai Sonata) for engine light and they tell me I need a new engine and its not covered under warranty!
Product_Or_Service: Hyundai

Very dishonest company. They hide that every advertised price includes $1,000 cash way down in the disclaimer on page 2. Then, when you get there they tell you that the prices do not include inspection and reconditioning. Blatant false advertising and dishonest sales tactics.

Broken promises and untimely response to resolve issues.
Purchased a 2015 Dodge Durango on 11/18/17 with several "We Owe" clauses in paint repair, bumper repair, 2nd key fob, etc. the very next day, the check engine light came on and a strong smell of antifreeze was present - dealership closed on sundays so I emailed the salesman - ***. Was going out of town for the week and couldn't take the vehicle as I didn't want to void the 30-day/1k warranty and didn't want to do further harm to the vehicle or to my family.
Returned the vehicle to dealership on 11/27 and noted several other body work items and tire issues along with alignment concern. Was given a loaner vehicle after complaining about the length of time required for the repairs. Informed them we were leaving for another trip and needed the vehicle back by 11/29. Was told it would be ready Tuesday 11/28. Called Tuesday 11/28 and work wasn't done - couldn't find check engine issue but did fix the antifreeze issue, or so they thought. Met with *** the GM finally and showed him the condition of the vehicle and explained the needed repairs. Informed me the mechanical concerns would be fixed by Wednesday midday for our trip and the body work would be done once we returned. Was called on 11/29 to inform us that work not done as they couldn't find an additional leak - rented us a Ford Expedition for our travels. Returned the rental on 12/4 and vehicle still not complete 2-weeks since we purchased it.