Complaint: [redacted] I have received full refund, since the card has been stolen, but I am rejecting this response because I resent this line of accusations and am not surprised from the huge number of complaints against this business You indeed tried to charge a stolen credit cardThe card was reported stolen back on November because the entire wallet of the owner has been stolenA police report was filed back then and Amex cancelled the card Are we worried? [redacted] no! Can a stolen card be charged? Usually no, but I suspect Answering Specialists ignored the message that they received and went through with the charge anyhowDid the charge go through? No! A STOLEN CARD CAN'T BE CHARGEDSince Amex has a record of the report from Nov 2015, they cancelled the chargedThis business dare to accuse us of lying while the refund was made yesterday I am proceeding with this complaint to put an end to such unauthorized credit card chargesEven after warning them that the card is cancelled as it has been stolen, they went ahead with another 4th chargeJust to explain: claiming someone owes you money is one thing and taking his money out of his pocket by using a questionable clause in your user agreement to charge him card, is another An interesting anecdote: when we once asked them to charge our card, the response was: we can’t, you need to send the card details againThat makes sense because most business these days avoid storing credit card details for the sake of the privacy of the card ownersThe customer has to provide the card number again and again, and that is goodWe asked them to wire the money and they refusedThey insist on having the power of holding credit card numbers of their customers and that is for the reason of controlling them: that way they can make it hard for customers to terminate their contract, invent ad-hoc rules about such and such payments due when a contract ends, etc Since all payments were fully refund, my only claim now is not the money, but the principle of not allowing businesses to charge any credit card without an up-to-date renewable consent of the card’s owner no matter what Also the service was frozen since our initial noticeWe haven't used it and it was our understanding that there will be a pause until we decide if we continuing or notThat is why no one reacted to any invoices since that dateCheck all previous invoices - all were paid on timeSincerely, [redacted] ***, CEO, [redacted] ***
Complaint: [redacted] I have received full refund, since the card has been stolen, but I am rejecting this response because I resent this line of accusations and am not surprised from the huge number of complaints against this business You indeed tried to charge a stolen credit cardThe card was reported stolen back on November because the entire wallet of the owner has been stolenA police report was filed back then and Amex cancelled the card Are we worried? [redacted] no! Can a stolen card be charged? Usually no, but I suspect Answering Specialists ignored the message that they received and went through with the charge anyhowDid the charge go through? No! A STOLEN CARD CAN'T BE CHARGEDSince Amex has a record of the report from Nov 2015, they cancelled the chargedThis business dare to accuse us of lying while the refund was made yesterday I am proceeding with this complaint to put an end to such unauthorized credit card chargesEven after warning them that the card is cancelled as it has been stolen, they went ahead with another 4th chargeJust to explain: claiming someone owes you money is one thing and taking his money out of his pocket by using a questionable clause in your user agreement to charge him card, is another An interesting anecdote: when we once asked them to charge our card, the response was: we can’t, you need to send the card details againThat makes sense because most business these days avoid storing credit card details for the sake of the privacy of the card ownersThe customer has to provide the card number again and again, and that is goodWe asked them to wire the money and they refusedThey insist on having the power of holding credit card numbers of their customers and that is for the reason of controlling them: that way they can make it hard for customers to terminate their contract, invent ad-hoc rules about such and such payments due when a contract ends, etc Since all payments were fully refund, my only claim now is not the money, but the principle of not allowing businesses to charge any credit card without an up-to-date renewable consent of the card’s owner no matter what Also the service was frozen since our initial noticeWe haven't used it and it was our understanding that there will be a pause until we decide if we continuing or notThat is why no one reacted to any invoices since that dateCheck all previous invoices - all were paid on timeSincerely, [redacted] ***, CEO, [redacted] ***