Answer Is Fitness

Revdex.com: I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted] Please add your rejection comments below My contract expired 4/15/By law the maximum length of a contract is two yearsI gave no other written permission nor did I ever provide written permission to extend the contractI gave permission for a month EFT only as stated on the original contract dated 4/15/ Upon contract initiation and agreement, I paid a last payment of upfront several years ago That covers the day notice, last payment is last paymentI signed no other agreementNor was I ever sent any follow up paperwork with regard to procedures/policies/expectations It is with disbelief that Answer is Fitness thinks that they can bill me forever or expect double payments to close an accountAnswer is fitness was notified via telephone in early June that our credit card had been stolen and that we (my wife and I) were permanently closing our accountsWe no longer wished to be month to monthWe sent a follow up letter after speaking with our credit card company so that they would have our request in writingWe did not even know this was a problem until July 2, when Answer is Fitness contacted us to obtain our new credit card number to bill us again to “close the account” wouldn’t this be redundant? It was closed and they had their last payment in handThis is when my wife was threatened with collections if she did not complyIt was on July 9, that the harassment began with multiple phone calls and emails per week from an unlicensed debt collector [redacted] .Answer is fitness still owes me 10.00, since the amount that was collected for last payment was and not 24.99.I believe that this is a personal issue with one staff member who has taken her role well out of context Also what course of action did Answer is Fitness need to take to close an account? They did not need to notify anybody to stop the automatic payment; the credit card had been stopped by us after it had been reported stolen.I am sending you a copy of the letter that I sent to Answer is Fitness two years ago dated 6/24/15; I also sent the same letter to [redacted] the collection agency before I learned they were not licensed to do business in MassachusettsI sent the same letter to the Attorney General’s office also two years ago In fact the Division of Banks issued a formal letter to [redacted] to cease activity on September this matter was closed and that if they did not they would be subjected to penaltiesI will forward that tooI am sending you a copy of the expired contract that clearly states a month EFT and my credit card summary that also clearly delineates the amount collect and the subsequent charge for the month of April when my dues began Regards, [redacted]

this member signed up online and did not cancel within her da MBG When she signs up online she agrees to the terms and conditionsif you need a copy of the agreement let me know and I will post it Once again this membership was initiated by the member not done in the club She had days to notify us in writing if she wanted the membership cancelled and a compete refund she did not do this the day trial is not a money back guarantee nor did this member sign up for a day trial When a member joins online they have to agree to our terms and conditions there is no one there to "pressure" them into buying this member chose to join on her own in accordance with the agreement she chose

Nothing about the online sign up is vague or misleading It is very straight forward The member either did not read the agreement when he joined or did and does not want to abide by the agreement I have attached a copy of the agreement which was also e-mailed to the member once he completed the online membership process It clearly shows the start date and end date and how many payments to be made You will see its pretty straight forward and not misleading in anyway We are going to hold this member to the full extent of the membership and this will be forwarded to our lawyers as an inaccurate [redacted] review in which we have recorded on our end that if we do not give him what he wants he will trash us on social media If there is anything further please let me know

Revdex.com: I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted] Three days is not a reasonable time frame for cancellation, considering I have never been to the location beforeI have signed the contract under impression my membership is offering everything that is listed on their website, and it does notIn fact , the only services you are able to get fall into the basic membership category which cost $10/moThieir website is very misleading I would have no problem using the membership if it covered everything it states it coversThe Canton location does not offer group classes which are included in the plan, and I was specific what plan I wanted to get - whoever sent me the link assured me this was a link for a VIP membership and I trusted himI understand no one forced me to sign anything, my fault was that I hurried up with with signing the agreement immediately, as I was told it's the last chance or the next day this deal will be no longer available I think it is reasonable that I get charged for one month but I am not okay with paying for months Please advise Regards, [redacted]

Revdex.com: I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted] The "Contract" as provided by the business lists no terms or conditions relevant to "termination", "cancellation", or "penalty" relevant to cancellationWith no wording relevant to cancellation it was my interpretation by the wording of the provided contract that the agreement could be cancelled at anytime with days noticeThe business manager stated verbally conditions under which I could cancel my contract, subject to financial penaltyThese conditions are not noted anywhere in the provided contract, nor were they provided anywhere upon my original commitmentThe business cannot legally hold me to an agreement, or penalize me for termination around conditions that were not outlined in the contract I agreed to Regards, [redacted]

[redacted] we allowed all members the opportunity to cancel due to the classes being removed between the dates of March 15th through June We sent out a letter to all members notifying them of the changes and this has been posted in the club since March 15th I believe your wife cancelled for this reason during that time If you wished to cancel for the same reason you would have needed to do so during that time frame like all the other members did We gave each and every member ample time to do so Your request for cancelation wasn't until July which was past the time frame This is why the cancelation cannot be processed without a cancel fee of $ Also our check-ins show that you used the club steadily during the March time period through June even though classes were cancelled You used the club on numerous occasions during this time period If classes were an issue for you why weren't told about it over those months? Also we have on record that you told a staff member that you did not use the classes Either way we feel that you as a member had ample time to cancel this account if you were unhappy we removed classes you chose not to cancel during that time period and continued using the club regularly because of this we have to stick to the terms of the agreement you signed

Revdex.com: I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted] Attached is the full document as provided to me from the Answer is Fitness website under "My Agreement Info", and "Contract - 11/18/2015" The contract states, "I have read and accept the Terms and Conditions above." It does not include any additional pages, nor make reference to additional pages, terms, or conditionsTherefore, legally this is the entire document.Again, I am simply requesting cancellation of my membershipPer the contract provided, there is no formal statement that this cannot be provided.Regards, [redacted]

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ***Please add your rejection comments below.
I'm rejecting the business' response on the grounds that they breached the contract for my membership per the agreement I signed, by modifying their service offerings and thereby not fulfilling their side of the bargain They canceled all classes which left me with no option, other than to build my own workouts Please see attached email correspondence with the gym's management. I refused to be bullied into paying this unwarranted cancellation fee, and I personally know of at least one other member that canceled her membership successfully for the same reasons I'm not sure why they have a double standard
Regards,
*** ***

Tell us why here...There is nothing to refund as AIF has done nothing wrong. we are 100% in the right and if payment is not made this account will be sent to collections and he will be responsible for service fees and late fees. There is nothing further to discuss on this matter. He has been very threatening with the Revdex.com and other options because he wants what he wants. Numerous employees have spoken to him and explained the situation and he refuses to accept it

I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ***Please add your rejection comments belowRevdex.com:I paid my last payment upon contract initiationI am sending you the cancelled check and a copy of my expired contract as definitive proofI am sending my cancellation letterI am also sending you a current online Answer is Fitness contract that also clearly delineates their first and last payment's schedule and how AIF collects money up frontBy law and within my rights as stated by the Federal Trade Commission and Bureau of Consumer Protection, I have the right to revoke authorization of automatic payments from my account at any timeI did this by phone and letterAnswer is Fitness was not authorized to bill me again once I told them they could notI am also including the letter from the Division of Banks Consumer Protection Assistance that clearly stated two years ago that this matter was closed
Regards,
*** ***

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ***Please add your rejection comments below.
The owner of this business in violation of MGL chapter section 82-85Section 82. The contract shall also provide that the buyer may cancel if he becomes significantly physically or medically disabled for a period in excess of three months. I had a sever back pain in Jan and when I called Answer is Fitness they told me they can freeze my membership for a maximum period of months and after that I am obligated to make my monthly payment even I am unable physically or medically to use the serviceI was also told by their staff that these frozen months will be added to the end on my agreement by the means that the agreement will end on Jan 4th so I paid $at the start of my agreement for a period of months, and because I my membership was frozen for months for my medical condition, the owner wants to force me to pay him an additional $for the months I was unable to use the service, which is against all laws and logicals Regards,
*** ***

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ***Please add your rejection comments below.
Well, *** admitted during my conversation with her that no cancellation letter was sent. She simply stated that the notice was posted at some point in March. I can guarantee you that I never received any notice, and would've cancelled my membership immediately if I knew this was going to be an issue. At this point, it's no longer about the money but the principle. Please remember that i'm paying so much more now (3x) for a gym with classes. I did use the gym as you said from time to time during the March through June stretch, but that's because I was following another workout plan/program. Once I completed that plan, towards the end of June as I recall, is when I inquired by phone about the classes. I found out at that point they were canceled. I immediately requested cancellation of my membership at that point and was told I had to come to the office. So, I did that on 07/01/2015. I never had any conversation with your staff on my usage or preference for classes until my phone call in June - time at which I requested cancellation. I'm curious to know the name of the staff member and dates and time of when I supposedly told your staff I didn't need classes. This conversation simply never took place
Regards,
*** ***

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ***Please add your rejection comments belowi will accept being let out of my contract for the dollars as long as I have it in writing that I will not be charged anymore fees of any kind and am no longer in my contractI also feel that you should up date your web site to make it clear that no guest in *** *** because it is not to everyoneI have learned a great lesson and will use this experience and its is not good business to tell customers to learn to read because I have shown many people your web site and it is not clear If you accept my offer I will come to the answer is fitness to get this in writing and pay
Regards,
*** ***

*** you can come to the club at anytime and pay the $fee and we will give you a cancel form that states your membership is cancelled and nothing further due

Please see the website and you will clearly see it states see club for details as well as amenities vary my membership type and location. This is not misleading at all as it is not hidden and in plain site. However if it was not read than that is why the member may be upset. we
have talked to the members daughter on many occasions and have been very reasonable and offered to lower her rate to our premium plan, give her friend a discounted membership as well as an opportunity to buy out the agreement. In most advertising there is very tiny print hidden with the details. Ours is not tiny nor hidden

if you read what I wrote I said that I would check the phone conversation as all calls are recorded. The name she was giving me is not close to anyone who works here. I apologized in my message and stated we handle cancels everyday so that's not something we would hang up on to get
away from. Because the name she is giving me doesn't sound like anyone who works for me. Especially *** who was working the desk at that time. I simply asked the time she called so I could go back and review the conversation. However I told her exactly how to cancel her agreement and even stated that I would use the day of her phone call for cancelation date. we need her signature for cancelation which can be either sent by certified letter or she can come in to cancel. This is for her safety so she can have a copy. this is all on the agreement and I also explained it to her as well. the day notice is what most gyms use for cancelations. this isn't just an AIF policy. I also stated if she came in to cancel I would personally take care of this with her so I could answer all her questions. I went above and beyond to help her with her cancel and answer her questions. like I said I even said if she came in I would personally do it. I also even stated I would use her call date for cancelation purposes once I received her signature. I haven't yet looked into the phone call as it is thanksgiving but I will to see if she is in fact correct with the customer service. even so that would no excuse her form the day notice of cancelation. also please not I currently do not have a cancel from this member either through the mail, or in person with her signature. we cannot process anything until we receive this. Also regarding the collections she had told me that she cancelled her card. I told her not to do that because she was responsible for any payments within days. I let her know if the payments or payment do not get collected after days it will go to collections. once again I have gone above and beyond to help her so I feel he needs to abide by the agreement she signed

all terms for cancelation are on the back of the agreement. I didn't attach the back. would you like to see it?

This membership automatically renews on a month to month basis after the original contract has ended. This was initialed by the member that they understood. This account is now in collections as she never paid her June payment. she did not give a day notice of cancel and
that is why this payment is due on the account. Since it was not paid it was then sent to collections

this account automatically renews which was initialed by the member. also we require a day notice for all cancelations. He did not give proper day notice for cancellation and that is why he payment is past due and in collections

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted]. Please add your rejection comments below. 
 
Regards,
[redacted]