Anna's Glass

Complaint: 11115875
I am rejecting this response because:In my last conversation with Anna's glass (prior to...

contacting the Revdex.com), [redacted] informed me that she would contact her accounting department and issue me a refund check in the amount of $80.00.  As with all the other promises this company has made, that did not occur.  This company came to my house initially and took my deposit money to provide cut glass to me.  Since that time, not once have they ever followed through according to what they have told me by phone.  Each time I have had contact with them it is I who have had to make the repeated phone calls over and over to find out why the service I paid for was not provided.  I finally got them to agree to the refund since they had not provided anything, and [redacted] once again, made promises that were not fulfilled.  They have my address because they came here to measure the glass.  They have my name and all contact information because they have the deposit confirmation that I had to complete for them and sign, when I made the payment which contains my name, phone number and address as well.  There is no excuse for why they have not issued a refund check to me before now, or why they need to call me in order to get my money back to me (even though I did not receive any messages). When they have the amount that is due back to me, my name and address to which they should send the check, what more do they need to call me about in order to "get my money back to me".  This is a stall technique in my opinion.   All they need to do is follow through on their agreement of  issuing me the refund check in the amount of $80 as they promised and send it according to the details they already have on record for me.  Until they do that I will not consider this matter closed.
Sincerely,
[redacted]

I apologize for any inconvenience for delay of installation on some of the job we can not give any further discount we already gave a discount of this customer not paying labor the price he is paying is what we pay for our material Annas Glass also gave all mirrors behind  bar for free this job...

was a lot more complicated then expected as they have a lot of tubing and wires to work around we are doing our best to accomadate our customer

Complaint: [redacted]
I am rejecting this response because: I am happy that Anna's Glass is going to replace the shower door at no cost to me. But I'm concerned that they won't follow thru with this, because this is what I have dealt with for 6 months. There have been to many broken promises and that makes me very uncomfortable.  So this is what I would like: Anna's Glass to make an set appointment time and date to measure the shower door opening. Also to keep the set date that they will agree to. Then I would ask that they be there when they say they would. No excuses. Also how long it will take to manufacture the shower door. Then let me know the set time and date that they will be installing the shower door. I would like this to be completed as soon as possible.
Sincerely,
[redacted]

This money was withdrawn from our account I just talk to the merchant company I believe you need to talk to you company I appolagize for the enconvienance

[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID .[redacted], , and find that [redacted] is necessary.
Sincerely,
[redacted]

we installed the shower prior to this we measured properly there wall and the type of tile made this problem the man of the house approved install and paid us after this she complained we tried to find a solution there is none reason being there wall and tile I am so sorry that she feels this way...

they approved it after we installed I feel if they did not like this they should have not let the installation be completed we did make an effert to see if there was other options and found none

We have called [redacted] and left messages so we can return her money we have had no call back we are more than happy to give her money back and we apologize for any inconvienence

Complaint: [redacted]
I am rejecting this response because: I spoke to our credit card company and they confirmed that they have not received any credits and there is nothing pending. Please provide proof that this has occurred. I have asked for proof every time [redacted] Class response is that it is already processed and they never provide it. To me they are simply stalling.
Sincerely,
[redacted]

please contact me next Friday for I had to go out of town on business at this time we would be more then happy to put you on our schedule [redacted]