Anime Pavilion

Complaint: [redacted] As I stated in my complaint, my sister informed [redacted] the hole is “big enough for her son to put his fist into it”Never did my sister nor I indicated her son/my nephew fiscally inserted his fist into the LlamaMy nephew is years old, not a little child.Plus my daughter [redacted] ***, the purchaser, was there as a witness, when the Llama was removed from the box, it was ripped/had a hole [redacted] then call her Aunt/my sister and informed her of the issueAny business that ships a product that is damaged needs to refund the full purchase + shipping cost which they did, however, I should not have to pay for shipping to return the damaged productI understand the comment about the surveillance, please request [redacted] to send me a copy of the video clearly showing the neck of the Llama isn’t ripped/tornI will then gladly close this complaint otherwise I would like the returned shipping cost of $(I think) dollars refunded.Sincerely, [redacted]

This is in regards to complaint ***She is not telling the truthShe calledand I in good faith and not wanting her to be upset I offered her a refund if she shipped the item backAt no time I stated it was our faultI told her I would check on itWhen we got it, it looked like someone had put their hand in it and pulled out some stuffingWhen I spoke to her sister she stated, her son who the item was bought for came into the room with his hand in the plush llama and said mommy lookI do not know if the item had a hole in it when it arrivedSo I decided to check furtherWe have video of the item being packaged by two employeesThe video showed the stuff animal undamagedSince it is a stuff animal, how did shipping damage it unless it was a ripThe toy was not rippedAfter three weeks of investigation and her sister own admission that the son had put his hand through the plush it was clear that was the cause of the damagedHowever As I stated I did not want any issuesWe would give her a full refund which the sister was glad to haveWe issued it immediatelyday later Yvonne called threatening to file a better business complaint and that we should pay for shippingAt no time did we offer a refund on shippingNow in our discussions I did state I would check with the manufacturer to see if there was a defectI was told noHer letter while seeming professional is full of mistruths.We never stated we would refund the shippingI said I would give a refund on the purchaseI did soWE even investigated and saw it was not damaged when shipped and by her own admission her son had his hand in the back of the giant plushInstead of denying the refund, I still issued the refundI think we did more then what was necessary considering the item was damaged by her son.Steven Lin

This is in regards to complaint [redacted]. She is not telling the truth. She called and I in good faith and not wanting her to be upset I offered her a refund if she shipped the item back. At no time I stated it was our fault. I told her I would check on it. When we got it, it looked like...

someone had put their hand in it and pulled out some stuffing. When I spoke to her sister she stated, her son who the item was bought for came into the room with his hand in the plush llama and said mommy look. I do not know if the item had a hole in it when it arrived. So I decided to check further. We have video of the item being packaged by two employees. The video showed the stuff animal undamaged. Since it is a stuff animal, how did shipping damage it unless it was a rip. The toy was not ripped. After three weeks of investigation and her sister own admission that the son had put his hand through the plush it was clear that was the cause of the damaged. However As I stated I did not want any issues. We would give her a full refund which the sister was glad to have. We issued it immediately. 2 day later [redacted] called threatening to file a better business complaint and that we should pay for shipping. At no time did we offer a refund on shipping. Now in our discussions I did state I would check with the manufacturer to see if there was a defect. I was told no. Her letter while seeming professional is full of mistruths. We never stated we would refund the shipping. I said I would give a refund on the purchase. I did so. WE even investigated and saw it was not damaged when shipped and by her own admission her son had his hand in the back of the giant plush. Instead of denying the refund, I still issued the refund. I think we did more then what was necessary considering the item was damaged by her son.

Complaint: [redacted]As I stated in my complaint, my sister informed [redacted] the hole is “big enough for her son to put his fist into it”. Never did my sister nor I indicated her son/my nephew fiscally inserted his fist into the Llama. My nephew is 9 years old, not a little child.Plus my daughter [redacted], the purchaser, was there as a witness, when the Llama was removed from the box, it was ripped/had a hole. [redacted] then call her Aunt/my sister and informed her of the issue. Any business that ships a product that is damaged needs to refund the full purchase + shipping cost which they did, however, I should not have to pay for shipping to return the damaged product. I understand the comment about the surveillance, please request [redacted] to send me a copy of the video clearly showing the neck of the Llama isn’t ripped/torn. I will then gladly close this complaint otherwise I would like the returned shipping cost of $40.18 (I think) dollars refunded.Sincerely, [redacted]