MESSAGE FROM BUSINESS:This is a reply to order number *** involving Angelo 's Auto Sales and *** ** *** On June 16, I, *** ** *** helped Mr*** with his purchaseI presented over thirty five vehicles that were possible to purchase with Mr***'s down
payment Mr*** and his father discussed multiple vehicles he could finance with his down payment within his budgetMr***, with his father chose a vehicle and both went alone on a test drive in vehicleAfter they returned from the test drive they chose to purchase the vehicle and enter a finance agreement to pay for the vehicle on June 16, omitting his father from the purchase We completed the finance contract and issued a temporary tag and Mr*** drove the car away.On June 17, Mr*** called with concern due to a check engine lightI told Mr*** that the check engine light could come on for hundred s of different reasons and if the car seems to be operating fine, drive the car into our dealership and I would scan the vehicle's check engine light with our device and we both would know the reason the check engine light came on Mr*** came into our dealership with the vehicle and I scanned thecheck engine light, noted the problem and cleared the check engine light I told Mr*** the check engine light stated there may be a problem with a sensor to the vehicle and if it comes back on for the same sensor we will have itreplaced and it was safe to drive I assured Mr *** that the check engine light was not a safety concern Mr. *** called the next day and said the check engine light was back on I gave Mr*** the choice to drop it offhere at our location to be sent out for repair to one of four repair shops in our area that will replace the sensor at no charge to him or take it to one of the four repair shops and we would pay for the repair.Mr*** then stated that he wanted his money back I explained our binding contract that he signed in multiple places while under video and audio surveillance with his and his father's awareness, agreement, and full attention states that All Sales Are Final/ No RefundsMr*** agreed he was aware of what he signed and he chose the vehicle and was sorry he was not comfo1table with the check engine light We decided to let Mr*** choose another vehicle We then went over our inventory we had in his price range, credit situation, and income and we found more vehicles he was approved for After consideration of Mr***'s concerns, I offered him a Buick LeSabre that we recently had serviced and was repaired and ready for the roadMr*** drove the Buick but had reservations about the repairs done to the vehicle as if he thought the vehicle's parts that were repaired were a current problem I assured him the parts and components repaired or replaced were working at their full potential and did not have any evidence of fatigue or failure.After a short conversation with his father he stated he wanted his money back I explained again that there were no refunds He agreed he signed, printed and initialed the contract and tried to explain he had buyer's remorse.I told him that is why you test drive the vehicle and I explain our contract and you read it before you sign it so we do not find ourselves in this type of situation and I cannot refund your money I can offer you these other vehicles and you're not losing your down payment Mr*** said he does not want another vehicle.Mr*** was granted permission from Angelo's Auto Sales to be relieved of his obligation and not to continue with his sequential finance agreement from the car originally purcha sed without a refund of his down payment Mr*** was offered to review his purchase on video and reminded that everything in his binding contract was explained to him and he was given the opportunity to sign the contract only after he understood and he agreed he signed the contract multiple places and did not want a vehicle from our current inventory.Mr*** called Angelo's Auto Sales on July 25, and was enthusiastically hopeful on the arrival of another vehicle that would fit his financial and motor vehicle needs Angelo's Auto Sales has not received a substitute vehicle to his liking at this time Angelo 's Auto Sales is currently attempting at every supplier it acquires inventory from to get Mr*** a vehicle for his unique requirements.In closing Angelo's Auto Sales feels this situation is unfortunate for Mr*** and usWe are going above and beyond to accommodate Mr.*** with a different vehicle .For any questions or concerns please contact our offices at *** ***
MESSAGE FROM BUSINESS:This is a reply to order number *** involving Angelo 's Auto Sales and *** ** *** On June 16, I, *** ** *** helped Mr*** with his purchaseI presented over thirty five vehicles that were possible to purchase with Mr***'s down
payment Mr*** and his father discussed multiple vehicles he could finance with his down payment within his budgetMr***, with his father chose a vehicle and both went alone on a test drive in vehicleAfter they returned from the test drive they chose to purchase the vehicle and enter a finance agreement to pay for the vehicle on June 16, omitting his father from the purchase We completed the finance contract and issued a temporary tag and Mr*** drove the car away.On June 17, Mr*** called with concern due to a check engine lightI told Mr*** that the check engine light could come on for hundred s of different reasons and if the car seems to be operating fine, drive the car into our dealership and I would scan the vehicle's check engine light with our device and we both would know the reason the check engine light came on Mr*** came into our dealership with the vehicle and I scanned thecheck engine light, noted the problem and cleared the check engine light I told Mr*** the check engine light stated there may be a problem with a sensor to the vehicle and if it comes back on for the same sensor we will have itreplaced and it was safe to drive I assured Mr *** that the check engine light was not a safety concern Mr. *** called the next day and said the check engine light was back on I gave Mr*** the choice to drop it offhere at our location to be sent out for repair to one of four repair shops in our area that will replace the sensor at no charge to him or take it to one of the four repair shops and we would pay for the repair.Mr*** then stated that he wanted his money back I explained our binding contract that he signed in multiple places while under video and audio surveillance with his and his father's awareness, agreement, and full attention states that All Sales Are Final/ No RefundsMr*** agreed he was aware of what he signed and he chose the vehicle and was sorry he was not comfo1table with the check engine light We decided to let Mr*** choose another vehicle We then went over our inventory we had in his price range, credit situation, and income and we found more vehicles he was approved for After consideration of Mr***'s concerns, I offered him a Buick LeSabre that we recently had serviced and was repaired and ready for the roadMr*** drove the Buick but had reservations about the repairs done to the vehicle as if he thought the vehicle's parts that were repaired were a current problem I assured him the parts and components repaired or replaced were working at their full potential and did not have any evidence of fatigue or failure.After a short conversation with his father he stated he wanted his money back I explained again that there were no refunds He agreed he signed, printed and initialed the contract and tried to explain he had buyer's remorse.I told him that is why you test drive the vehicle and I explain our contract and you read it before you sign it so we do not find ourselves in this type of situation and I cannot refund your money I can offer you these other vehicles and you're not losing your down payment Mr*** said he does not want another vehicle.Mr*** was granted permission from Angelo's Auto Sales to be relieved of his obligation and not to continue with his sequential finance agreement from the car originally purcha sed without a refund of his down payment Mr*** was offered to review his purchase on video and reminded that everything in his binding contract was explained to him and he was given the opportunity to sign the contract only after he understood and he agreed he signed the contract multiple places and did not want a vehicle from our current inventory.Mr*** called Angelo's Auto Sales on July 25, and was enthusiastically hopeful on the arrival of another vehicle that would fit his financial and motor vehicle needs Angelo's Auto Sales has not received a substitute vehicle to his liking at this time Angelo 's Auto Sales is currently attempting at every supplier it acquires inventory from to get Mr*** a vehicle for his unique requirements.In closing Angelo's Auto Sales feels this situation is unfortunate for Mr*** and usWe are going above and beyond to accommodate Mr.*** with a different vehicle .For any questions or concerns please contact our offices at *** ***