Angel

Our return policy is provided not only on the receipts but also on our counter for customers' view so they can read prior to their purchase or we gladly provide that information verbally
upon request before they make payment.In this specific case, the merchandise was missing the tag, it looked and smelled like it was worn and/or washed.It was not in its "Original Condition"In those cases, we are unable to accept the exchange or store creditTo reply to the customer's itemized complaints:-None of the employees recall any calls regarding this matterIn addition, even if she called, employees wouldn't have known from a phone call if the merchandise was worn/washed or not-The merchandise clearly had a smell to it and we have no way of restocking/ reselling worn and/or washed items- The customer was not treaded badly or in a rude manner at all but was just reminded of the store policy and the reason why the merchandise was not exchangeableHowever the customer started yelling in the store and threatening the manager in front of the other customers and saying that she would call the *** or Revdex.com if she was not given the store creditAnd she also took a picture of the manager with her cell phone without permission-Unlike what she requested in her desired settlement she was also questioning a couple times why it was not possible to get store credit since she was not asking for money backPlease see attached the image of return policy that is located on our countertop for customers' view for your records. Thanks

Review: On 04/11/2015 I purchased a skirt from Angel Boutique. At this time I was NOT verbally notified that "no refunds" can be accomplished. Instead I was handed the receipt which states: "NO REFUND. EXCHANGE ONLINY WITHIN 30 DAYS WITH RECEIPT. STORE CREDIT OR EXCHANGE ONLY. SHOES MUST NOT BE WORN AND WITH THE ORIGINAL CONTAINER OR BOX. ALL SALE ITEMS AND ACCESSORIES ARE FINAL."When I got home I removed the tags and tried on the skirt. It was too big so I decided that I would return it. On approx. 04/30/2015 I contacted an associate at Angel and explained that I could not find the tag to the skirt, however I still had the receipt and asked if I would be able to return the merchandise for store credit or exahnge and I was told this would be acceptable.On 05/05/2015 I drove from Woodland, CA to the Roseville location to return the merchandise. The associate (whom I later found out was "[redacted]") examined the skirt and asked me if I had worn the skirt. I explained that I had not. She smelled the skirt and asked me if I had washed the skirt. I explained that I had not. She explained that she does not usually accept returns without receipts. I explained that I had called prior to driving from Woodland and asked if the skirt would be an acceptable return, being that I did not have the tag, and the associate explained it would be fine if I brought in the receipt. [redacted]'s response was, "That's not correct, because we train our associates properly." I explained that the receipt did NOT state that the tags must be attached, and she reiterated that she could not accept the merchandise because it looked like it had been worn. She said she would not accept the merchandise because it "smelled" (which it does not) and looked worn. I asked the associate for her name, but she would not provide me the information. She was the same associate who sold me the merchandise, and her name was listed on the receipt.Desired Settlement: I would like a full refund for the skirt for the following reasons:1) I was never told that there were no refunds. 2) I was given the incorrect information from an associate stating that I could return the merchandise for store credit or exchange. 3) I would have never driven all the way to Roseville if I had known they would not accept the merchandise without the tags4) ) I was treated badly in front of other customers in the store, and embarrassed when Seyda explained that my "clothes smelled bad" and the skirt looked worn.I do not want to exchange the clothes for anything else in the store, because I dont like the other merchandise and they dont have the skirt in my size.

Business

Response:

Our return policy is provided not only on the receipts but also on our counter for customers' view so they can read prior to their purchase or we gladly provide that information verbally upon request before they make payment.In this specific case, the merchandise was missing the tag, it looked and smelled like it was worn and/or washed.It was not in its "Original Condition". In those cases, we are unable to accept the exchange or store credit.To reply to the customer's itemized complaints:-None of the employees recall any calls regarding this matter. In addition, even if she called, employees wouldn't have known from a phone call if the merchandise was worn/washed or not.-The merchandise clearly had a smell to it and we have no way of restocking/ reselling worn and/or washed items.- The customer was not treaded badly or in a rude manner at all but was just reminded of the store policy and the reason why the merchandise was not exchangeable. However the customer started yelling in the store and threatening the manager in front of the other customers and saying that she would call the [redacted] or Revdex.com if she was not given the store credit. And she also took a picture of the manager with her cell phone without permission.-Unlike what she requested in her desired settlement she was also questioning a couple times why it was not possible to get store credit since she was not asking for money back.Please see attached the image of return policy that is located on our countertop for customers' view for your records. Thanks.