Anewu Salon Reviews (%countItem)
Anewu Salon Rating
Address: 2454 Highway 6 and 50 Ste 101, Grand Junction, Colorado, United States, 81505-1114
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I was double billed for the same service for my daughter. I was in good contact with the salon as soon as the issue came up (color did not stay in her hair despite two tries one afternoon, we were there for many hours.). I was told to call if there were issues and I did on a Monday morning, leaving a message as they weren't open yet. Bonnie and I spoke several times and we left messages for each other. I was NEVER told there was a time limit to return to get the color reapplied. I was told a new product had been purchased which should stay in her hair. I phoned a few weeks later to appoint the reapplication, when I had child care for another child. I was not told when I phoned in for the appointment that there would be a charge. I was given an appointment with a different stylist. I questioned it but was assured it was fine. I thought it was because she had more experience, etc. After the color was applied a THIRD time I went to ask about tipping etc, and was told I would be charged again for the service since it had been longer than a time frame which no one ever informed me of. I paid almost $200 in total for color. At a minimum I feel I should be refunded for the second appointment, which was $70 not including the tip. I asked for Bonnie to call me after this incident and she did not. I wrote a letter and sent it through their website and got no response. Very poor customer service. I had been going there for years and multiple family members as well. I did not refuse to pay at the time because I did not want my daughter embarrassed and thought we could work it out at another time.
Anewu Salon's policy on color redoes is that the customer must call within a week of original appointment to schedule to correct the issue. The appointment can be scheduled at anytime with the original stylist, but if the client doesn't want to see the same stylist the appointment must be with a 7 days of the original appointment.
*** brought her daughter in on Sept. 8, 2017 for color. *** saw Katie for that service. Bonnie was informed Monday the 11th by *** that the color did not hold. I told *** that I would purchase a new product and that Katie would want to bleach ***'s hair before applying the new color to help with retention. *** did not mention any issues at this point with Katie preforming the redo. *** told me she would call back to have the appointment rescheduled. *** called back on the 27th to schedule the appointment on the 29th. Katie was on vacation on the 29th. It was at that point that *** was informed by Peorria, my receptionist, that she would either need to wait for Katie or she could see another stylist and be charged for the service. I was informed by Peorria that *** did not want to see Katie for the redo and she understood that there would be a charge for the service.
Complaint: ***
I am rejecting this response because:
Peorria, who I find to be a lovely person, did not inform me of any timelines or that the appointment needed to be with Katie. On the contrary: 1) at the time I made the appointment I asked for Katie and when she offered another stylist I said, doesn't it need to be with Katie? and she said no. and 2) when I went to the counter during the appointment to ask about how to appropriately tip the second stylist, Peorria answered that I had to pay for the entire appointment. When I questioned it I was told that the time frame to have it redone for free was over. I explained that no one told me about a time frame. It is my belief now that Peorria said it didn't matter who the appointment was with because I was to be charged irregardless, yet no one ever told me this at the time.
I was told that I had to inform the salon as soon as possible if there was an issue, which I did. I was told a new product was purchased. I was told to make an appointment, which I did. I questioned if it needed to be with Katie and was told no. Only to be told part way through the appointment, when color was already placed, that I was going to be charged. I was never told that Katie was on vacation. In fact, my daughter was disappointed to not see Katie as she likes her. I agreed to the new stylist because 1) Peorria told me it didn't matter who the appointment was with and 2) I thought it was intentional by the salon, to have *** see someone with more experience.
I unequivocally disagree with AnewU's response.
***
[To assist us in bringing this matter to a close, the consumer must give a reason why they are rejecting the response. If the consumer does not provide a reason the complaint will be closed Answered]