Anesthesiology Associates of Tallahassee

Please be advised after thorough review of the account and the medical records providing to us by the facility so we may bill for the services rendered by our clinician, we have confirmed the patients health insurance information was never provided to us. The face sheet shows no insurance information therefore the account was billed as self pay. Prior to the account being sent to collections statements were mailed to the address listed on the account on 8/22/2018, 9/19/2018 & 10/17/2018. At which point since we were not contacted by the patient to provide any insurance information or make a payment arrangement regarding the balance on the account, the account went to collections. Since we were never contacted and provided the insurance information for us to submit our claim and at this point any claims submitted would be considered untimely filing, CAPIO now owns this account and any balance negotiations or further inquiries regarding this account will have to be made directly with CAPIO.

Please be advised we reviewed the medical records provided to us by the facility which is what we utilize to create the accounts & bill charges accordingly. In reviewing the medical records, we have confirmed that they do not reflect any insurance information. If you would like to review the medical records we were provided for this account from the facility, please feel free to contact the facility directly and request they provide you with the medical records including the face sheet and they will gladly provide them to you.

Please be advised we were only able to locate 2 accounts pertaining to this patient. After a thorough review of both of the accounts, we were unable to locate any record of either of the accounts ever having been sent to collections. We have also confirmed that both of the accounts show they are at a $0 balance and paid in full. As per the patients request we will gladly have a current statement mailed to the address provided on this complaint for each of the accounts confirming the $0 balances on the accounts we located. If upon receipt the patient determines there are not the accounts she is referring to, please feel free contact our Customer Service Department anytime at X-XXX-XXX-XXXX and a Customer Service Representative will gladly assist you. In the interim, we thank you for your time and attention regarding this matter. Have a great rest of your day.

Please be advised that we have again attempted to locate an account pertaining to this patient and are still only able 2 locate the 2 accounts we originally referred to in our initial response to this complaint. As previously stated both of the accounts we have for the patient were paid in full and are at a $0 balance. Neither of the accounts were ever sent to collections. We have reviewed the screenshot provided by the patient showing the collection agency entry on their credit report. Please note, that Asset Care, LLC is not one of the collection agencies we work with. As previously promised we have mailed the patient a copy of the updated billing statements pertaining to each of the accounts we located which reflect the account was never sent to collections and are at a $0 balance. Moving forward, we would suggest the patient contact the collection agency and request information regarding the original creditor including the original account number. Once they obtain that information, if they can provide us with the account number we will gladly search again if it pertains to us and attempt to resolve the issue for the patient. However, please note that our accounts billed under Anesthesiology Associates of Tallahassee either end in AI or GE. If the account number for the original creditor provided by the collection agency does not end in AI or GE it is not ours. Thank you in advance for your time and attention regarding this matter.

Please be advised that we mailed the billing statements for the only 2 accounts we were able to locate for this patient on 8/10/2020. Regretfully, we are unable to email them however, the patient should receive them in just a few days. As previously advised these are the ONLY 2 accounts we were able to locate for this patient and though we utilize Frost-Arnett for collections when necessary we have no record of these accounts ever having been sent to collections. Furthermore we do not utilize Asset Care, LLC as one of the collection agencies we send our delinquent accounts to. Though we have mailed the billing statements for each of the 2 accounts we located which confirm the balance is $0 and the accounts were not sent to collections, we cannot provide proof of an account being removed from collections if we do not have record of an account being sent to collections. The billing statements will reflect the account numbers for each of the 2 accounts, upon receipt please review the statements and compare the account numbers on those statements with the original creditors account number for the account being handled by Asset Care, LLC for confirmation they do not match.

After a thorough search of our records we are unable to locate any accounts pertaining a patient by the name of ***. Please note that we are eager to assist the patient with their concerns however in order to do so, we first need to locate the account. The patient is welcome to respond to this complaint with the account number and we will gladly assist as best we can.