Ancestry.com

Contact Name and Title: Allison, Executive Office Response Team
Contact Phone: ###-###-####
Contact Email: ***@ancestry.com
August 25,
RE: *** * *** -- ***
To Whom It May Concern,
Thank for forwarding Ms***’s complaint to usWe have carefully
reviewed the request and have the following response
At Ancestry.com, we strive to always provide excellent customer serviceWe realize that when a customer makes a purchase from us, they are making an investment in their family and we take this trust very seriously
We are in the process of introducing the New Ancestry experience to all of our new and existing membersAs part of that process, a Lifestory tab was recently added to the Profile page on member treesThis is an optional view provided for Ancestry members who prefer to view tree data in a richer, more personalized story formatA more traditional view of your tree content is available on the Facts tab, which is also located on the Profile pageMembers of Ancestry now have the ability to choose which viewing option they prefer, and are welcome to use either the Lifestory or Facts tab to tell their family’s storyPlease be assured that the story view option does not alter your tree file, it just provides an option to display tree content differently, should you choose to use it
To access either of these tabs, just hover over a person’s name in your tree and choose the “Profile” optionWhen the Profile page appears, you will see the Lifestory and Facts tabs underneath the person’s name
If you do not wish to see the historical insights or family events in your timeline on either of these tabs, you can simply click on the settings button (it looks like a wheel) in the upper right hand corner of the timeline and select “hide historical insights” or “hide family events”
We want our members to enjoy the New AncestryOngoing updates and improvements to the New Ancestry are published on our Ancestry blog, which can be found here: http://blogs.ancestry.com/ancestry/2015/08/14/the-new-ancestry-august-14th-featu...⇄ is also an option to submit feedback on the new site, as referenced at the end of the article should Ms*** choose to do so
For the time being if Ms*** would rather do her work through the “Old Ancestry” she is able to do so by clicking on her username in the upper right hand corner and selecting Old Ancestry
Again, we regret the frustration that Ms*** has encounteredIf you have any questions regarding this or any other matters pertaining to Ancestry, please do not hesitate to contact us by either responding to this email or calling us at: ###-###-####, seven days a week, 9AM to 11PM MST
Sincerely,
Allison
Executive Response Team
Ancestry.com

Contact Name and Title: Brandon, Executive Office Response Team
Contact Phone: ###-###-####
Contact Email: ***@ancestry.com
November 11,
RE: *** *** -- ***
To Whom It May Concern,
Thank you for forwarding Mr***’s complaint to usAt
Archives.com, we are committed to providing excellent customer service and hold our customers' satisfaction in the highest regard
At Archives.com, we strive to always provide excellent customer serviceWe realize that when a customer makes a purchase from us, they are making an investment in their family and we take this trust very seriouslyWe sincerely regret any frustration that Mr*** has experienced in this situation
Unfortunately, we have customers who have at one time or another neglected to cancel or simply forgotten that their membership would automatically renew after their free trialOur records indicate that Mr*** signed up for a monthly membership that began with a free seven day trial on February 20,
Per the Terms of service on our website, all of our subscriptions automatically-renew after the free trial membershipIn Mr***’s case, his trial renewed to a monthly paid membership on February 28,
When signing up for a free trial or other membership, the website requires the member to check off a confirmation box agreeing they have viewed and accepted the Archives.com Terms & ConditionsIn addition to this, the siprocess also states that an automatic-renewal will occur without a cancellationMr*** was responsible to cancel online if he did not want to continue the subscriptionAccording to our records, no email or online cancelation was ever received from Mr*** indicating her desire to cancel
Because we are committed to providing superior customer service, we have made an exception to our policies as they regard membership and are prepared to issue an additional refund to Mr*** in the amount of $*** for the past billingDepending upon the payment method used for this membership, it may take up to 3-days for this credit to become accessible within his financial institution
With this cancellation, Mr***’s access to the paid online databases will expire immediately and he will have no further billing from Archives.com
If you have any questions regarding this or any other matters pertaining to Ancestry.com, please do not hesitate to contact us at ###-###-####
Sincerely,
Brandon
Executive Response Team
Ancestry.com

Contact Name and Title: Allison, Executive Office Response Team
Contact Phone: ###-###-####
Contact Email: ***@ancestry.com
April 12,
RE: *** * *** --
To Whom It May Concern,
Thank you for forwarding Mr***’s complaint to usWe have carefully
reviewed the request and have the following response
At Ancestry, we strive to always provide excellent customer serviceWe realize that when a customer makes a purchase from us, they are making an investment in their family and we take this trust very seriouslyWe sincerely regret any frustration that Mr*** has experienced in this situation
We have customers who have at one time or another neglected to cancel or who simply forgot that their membership would auto-renewOur records indicate that Mr*** started a monthly US Deluxe subscription on March 27, 2015, he then took advantage of a discounted upgrade offer and upgraded to a monthly World Deluxe subscription on April 2, 2015, which provided him with access to our world records for two months after that dateWhen signing up for a membership on Ancestry, users are required to confirm that they have viewed and accepted Ancestry Terms & ConditionsAdditionally, the registration process states multiple times that the subscription will automatically renew and provides the member with the information if they wish to cancelIn reviewing our records, we were unable to locate a successful cancellation attempt on Mr***’s partThis would have resulted in a cancellation number being given to him both on screen and via email
The phone agent Mr*** spoke to on April 5, processed a refund for his most recent monthly billing in the amount of $Because we are committed to providing superior customer service, we have processed an additional refund for Mr*** in the amount of $*** for all renewals that occurred after he upgraded his subscriptionDepending upon the payment method he used for this membership, it may take up to 3-business days for this credit to become accessible within his financial institutionThe cancellation number for this is: ***
Because we want Mr*** to have success with his family research, he will have continued access to his Ancestry account as a registered guest
If you have any questions regarding this or any other matters pertaining to Ancestry, please do not hesitate to contact us at ###-###-####
Sincerely,
Allison
Executive Response Team
Ancestry

Contact Name and Title: Drew, Executive Office Response Team Contact Phone: 1-800-262-Contact Email: [email protected] August 16, RE: *** *** - Case: *** To Whom It May Concern, Thank you for forwarding Mr***’s complaint
to usWe have carefully reviewed the request and have the following response As a company, we strive to serve our customers’ best interestsWe apologize for our delayed response and appreciate your patienceWe been experiencing high wait times due to the larger than expected response we’ve had to our AncestryDNA Summer Promotion. Because we are committed to providing superior customer service, have made an exception to our refund policy and issued a refund to Mr*** in the amount of $The confirmation number for this transaction is *** Depending on the payment method he used for this membership, please note that it may take up to 3-days for this credit to post to his account The access to the databases associated with this membership has been terminated effective immediately and Mr*** will have no future billing from Ancestry. Because we want Mr*** to have success with his family research, he will have continued access to the free resources on our site as a registered guest If you have any questions regarding this or any other matters pertaining to Ancestry, please do not hesitate to contact us at 1-800-262- Sincerely, Drew Executive Response Team Ancestry

Contact Name and Title: Allison, Executive Office Response Team
Contact Phone: ###-###-####
Contact Email: ***@ancestry.com
March 29,
RE: *** *** -- ***
To Whom It May Concern,
Thank you for forwarding Ms***’s complaint to usAt
Ancestry.com, we are committed to providing excellent customer service and hold our customers’ satisfaction in the highest regardWe regret any frustration Ms*** has experienced due to this situation
We have customers who have at one time or another neglected to cancel or who simply forgot that their membership would auto-renewOur records indicate that Ms*** started a trial subscription with Ancestry on August 20, to renew into a semi-annual subscriptionWhen signing up for a membership on Ancestry, users are required to confirm that they have viewed and accepted Ancestry Terms & ConditionsAdditionally, the registration process states multiple times that the subscription will automatically renew and provides the member with the information if they wish to cancelIn reviewing our records, we were unable to locate a successful cancellation attempt on Ms***’s part until she contacted us on March 24, This would have resulted in a cancellation number being given to her both on screen and via email
At this time the account has been canceled as of so there will be no further renewals or chargesBecause we are committed to providing superior customer service, we were prepared to make an exception to our policies and issue a full refund to Ms*** in the amount of $However, we have been stalled in the refund process as Ms*** has disputed the charge which has caused a chargebackBecause she chose to initiate the chargeback process, we are obligated to follow through on that processIf her financial institution determines that the funds should be returned to us, we are not in a position to dispute that decision
We recommend that Ms*** contact her financial institution to explain the factors they will be considering in making their decision
If you have any questions regarding this or any other matters pertaining to Ancestry.com, please do not hesitate to contact us at ###-###-####
Allison
Executive Response Team
Ancestry

Title: Allison, Executive Office Response Team
Contact Phone: ###-###-####
Contact Email: ***@ancestry.com
February 18,
RE: *** *** - ***
To Whom It May Concern,
Thank you for forwarding Ms***’s response to usAt Ancestry we are committed to providing excellent customer service and hold our customers’ satisfaction in the highest regardWe regret the typo in our previous response and apologize if it made Ms*** feel as if we didn’t take her request seriously, that is not the caseWe value her as a member and appreciate her patience in this matter
We have many customers who have at one time or another neglected to cancel or simply forgot that their membership would auto-renew
When signing up for a Trial or other Membership the member is required to check off a confirmation box that they have viewed and accepted the terms & ConditionsCustomers are also informed during the sign up process that after your 14-day free trial ends, your membership will commence and you will be charged the subscription fee plus applicable tax, unless you cancel your membership by visiting your My Account page, sending an email to ***@ancestry.com or calling us at ***
Ms*** was responsible to cancel the subscription if she did not want to continue with a subscription to AncestryAccording to our records, no successful online cancellation, email or phone call was ever received from Ms*** indicating her desire to cancel
At this time the account has been canceled so there will be no further renewals or chargesOur refund policy states that we do not provide refunds for monthly subscriptionsAs stated in our previous response, we have made a large exception to our refund policy and have issued a refund in the amount of $***
As we are not in a position to offer any further refunds, we have offered Ms*** months of free access to our World Deluxe subscriptionTo take advantage of the free access we have offered we would ask her to respond to this complaintWe regret her frustrations in this matter; however, we feel this is a fair resolution as no additional refunds are available
If you have any questions regarding this or any other matters pertaining to Ancestry, please do not hesitate to contact us at ###-###-####
Sincerely,
Allison
Executive Response Team
Ancestry

Contact Name and Title: Drew S***, Executive Office Response Team Contact Phone: 1-800-262-Contact Email: [email protected] November 11, RE: *** * *** - Case: *** To Whom It May Concern, Thank you for forwarding Ms***'s complaint to
usWe have carefully reviewed the request and have the following response We as a company have our customers in the bests of interest. We apologize for any inconveniences that have occurred from this situation We are sorry to hear of the issues that Ms*** has experienced in searching for records on our websiteSometimes, conducting searches on Ancestry may pull up information that does not match exactly, as exact searches can sometimes limit the search and do not account or errors in both the record and the indexing on the websiteFor Ms***'s reference, we have attached the following article with some tips on searching the website to optimize her experience: How to Search Ancestry We regret any frustration that occurred in regards to the marriage record on the websiteAs indicated in your previous phone call, our content agreements with different archives and record ***s may vary, and consequently the databases available on the website may change over timeIf Ms*** is familiar with the particular database this record was contained in, we would be happy to review it further to see if this is the case We regret any confusion or miscommunication regarding the access to records after a subscription has endedSubscriptions to our website allow us to maintain the website obtained and collect new records to allow our members to continue with their family history researchWithout a subscription, we still enable our customers to access their trees, manage them, and search our free databases as detailed hereWhile one has an active subscription, they are welcome to download the images to their computer for ease of accessFor more information, we invite Ms*** to review the following article: Downloading a Record Image We appreciate Ms***'s feedback regarding our products and servicesHer feedback is being shared internally per her request for further review and consideration Because we are committed to providing excellent customer service, we would be willing to offer Ms*** a complimentary six month extension to her World Explorer subscription (a value of $149.00) free of chargeTo redeem this offer, we invite her to email us at [email protected] If you have any questions regarding this or any other matters pertaining to Ancestry, please do not hesitate to contact us at 1-800-262- Sincerely, Drew S*** Executive Response Team Ancestry

Complaint: ***
I am rejecting this response because: you have been getting money from my account since april I need refund my money Did you get itI am calling AZ Police Dept you selected me becuase my MiddleEastern name you database selected see the attachment..
Sincerely,
*** ***

Contact Name and Title: Drew S***, Executive Office Response Team Contact Phone: 1-800-262-Contact Email: [email protected] February 13, RE: *** *** -- *** To Whom It May Concern, Thank you for forwarding Ms***’s complaint
to usAt Ancestry.com, we are committed to providing excellent customer service and hold our customers’ satisfaction in the highest regard. We regret any frustration Ms*** has experienced due to this situation. We have customers who have at one time or another neglected to cancel or who simply forgot that their membership would auto-renew. Our records indicate that Ms*** started a trial subscription with Ancestry on December 21st, to renew into a monthly subscriptionWhen signing up for a membership on Ancestry, users are required to confirm that they have viewed and accepted Ancestry Terms & ConditionsAdditionally, the registration process states multiple times that the subscription will automatically renew and provides the member with the information if they wish to cancelIn reviewing our records, we were unable to locate a successful cancellation attempt on Ms***’s part until she contacted us on January 14th, This would have resulted in a cancellation number being given to her both over the phone and via email At this time the account has been canceled as of January 14th, 2017, so there will be no further renewals or chargesBecause we are committed to providing superior customer service, we were prepared to make an exception to our policies and issue a full refund to Ms*** in the amount of $However, we have been stalled in the refund process as Ms*** has disputed the charge which has caused a chargebackBecause she chose to initiate the chargeback process, we are obligated to follow through on that processIf her financial institution determines that the funds should be returned to us, we are not in a position to dispute that decision We recommend that Ms*** contact her financial institution to explain the factors they will be considering in making their decision If you have any questions regarding this or any other matters pertaining to Ancestry.com, please do not hesitate to contact us at 1-877-283- Drew S*** Executive Response Team Ancestry

Title: Paige, Executive Office Response Team Contact Phone: 1-877-283-Contact Email: [email protected] November 29, RE: *** *** To Whom It May Concern, Thank you for forwarding Ms***s complaint to usAt Ancestry, we
are committed to providing excellent customer service and hold our customers’ satisfaction in the highest regard. We are happy to assist with canceling any subscriptions which might be billing Ms***. With the information she provided in her complaint, we are unable to locate the account in question. If she could please provide as much of the following information as possible, it will help us locate the correct account to review her request. Full name that may have been used (including maiden name) Last four digits of the card being billed, along with card type, dates and amounts of charges Username Order number Any email addresses that may have been used Any old addresses that may be associated with the account Once we have received this additional information, we will revisit Ms***s original inquiry and work to address the issue raised If you have any questions regarding this or any other matters pertaining to Ancestry, please do not hesitate to contact us at 1-877-283- Sincerely, Paige H*** Executive Response Team Ancestry

Title: Allison, Executive Office Response Team
Contact Phone: ###-###-####
Contact Email: ***@ancestry.com
December 16,
RE: *** *** -- ***
To Whom It May Concern,
Thank you for forwarding Ms***’ complaint to usAt Ancestry, we are committed to
providing excellent customer service and hold our customers’ satisfaction in the highest regard
Our records indicate that Ms*** renewed her annual US Deluxe membership on July 21, When signing up for a membership on Ancestry, users are required to confirm that they have viewed and accepted Ancestry Terms & ConditionsOur terms and conditions state that “For all subscriptions longer than one month, you may cancel within seven days of the renewal date and receive a full refundIf you cancel your subscription but are not eligible for a refund, you will retain access to the applicable Website until your subscription expires.” We have provided a link to the Terms and Conditions below for your convenience
http://www.ancestry.com/cs/legal/termsandconditions#Subscription
Because we are committed to providing superior customer service, we provided Ms*** with a partial refund in the amount of $*** when she contacted us via email on 12/15/Depending on the payment method she used for this membership, please note that it may take up to 3-days for this credit to post to her accountThe confirmation number for this transaction is:***-***-***
The access to the databases associated with this membership has been terminated effective immediately and Ms*** will have no future billing from AncestryBecause we want Ms*** to have success with her family research, she will have continued access to the free resources on our site as a registered guest
If you have any questions regarding this or any other matters pertaining to Ancestry, please do not hesitate to contact us at ###-###-####
Sincerely,
Allison
Executive Response Team
Ancestry

Contact Name and Title: Allison, Executive Office Response Team
Contact Phone: ###-###-####
Contact Email: ***@ancestry.com
October 7,
RE: *** *** -- ***
To Whom It May Concern,
As a company, we strive to serve our customers’ best interests and apologize
for any frustration or inconvenience that has occurred due to this situation
Unfortunately, we have customers who have at one time or another neglected to cancel or who simply forgot that their membership would auto-renewOur records indicate that Mr*** activated a monthly Family Tree Maker trial on July 23, His trial membership ran from July 23, to the auto- renewal date of August 6, All of our subscriptions are set to automatically renew, as stated in our terms and conditions
When signing up for a membership (including trials) on Ancestry, users are required to confirm that they have viewed and accepted Ancestry Terms & ConditionsAdditionally, the registration process states multiple times that the subscription will automatically renew and provides the member with the information if they wish to cancel
Because of these terms, our members are responsible to cancel online, or by contacting us at our toll free number ###-###-#### prior to the renewal date if they do not wish to continue the subscription for the next billing periodAccording to our records, no online cancelation or phone call was ever received indicating Mr*** desire to cancelWe did receive an email on 10/1/requesting the cancellation and processed his cancellation at that time
Because we are committed to providing superior customer service, we are prepared to make an exception to our policies and have issued a full refund to Mr*** in the amount of $***The confirmation number for this transaction is***-***-*** Depending on the payment method he used for this membership, please note that it may take up to 7-days for this credit to post to his account
The access to the databases associated with this membership has been terminated and Mr*** will have no future billing from AncestryBecause we want Mr*** to have success with his family research, he will have continued access to the free resources on our site as a registered guest
If you have any questions regarding this or any other matters pertaining to Ancestry, please do not hesitate to contact us at ###-###-####
Sincerely,
Allison
Executive Response Team
Ancestry

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to meI appreciate the quick response, and I also appreciate the response from Ancestry.
Sincerely,
*** ***

Title: Allison, Executive Office Response Team
Contact Phone: ###-###-####
Contact Email: ***@ancestry.com
October 15,
RE: *** *** -- ***
To Whom It May Concern,
Thank you for forwarding Mr***’s response to us
At Ancestry, we strive to always provide excellent customer serviceWe realize that when a customer makes a purchase from us, they are making an investment in their family and we take this trust very seriouslyWe sincerely regret any frustration that Mr*** has experienced due to this situation
When signing up for a subscription on Ancestry, users are required to confirm that they have viewed and accepted Ancestry Terms & Conditions, which explain that all of our subscriptions renew automatically unless cancelledBecause of these terms, our members are responsible to cancel online, or by contacting us via email at ***@ancestry.com or phone our toll free number ###-###-#### prior to the renewal date if they do not wish to continue the subscription for the next billing periodThe registration process also states multiple times that the subscription will automatically renew
Because we never received a cancellation request from Mr***, his account remained active and he was billed for the monthly subscription he agreed to when signing up for the trialWe are committed to providing superior customer service, so when we received Mr***’s initial complaint, we made an exception to our monthly refund policy and refunded his initial monthly chargeHe will receive no further billing from Ancestry
If you have any questions regarding this or any other matters pertaining to Ancestry, please do not hesitate to contact us at ###-###-####
Sincerely,
Allison
Executive Response Team
Ancestry

Title: Allison, Executive Office Response Team
Contact Phone: ###-###-####
Contact Email: ***@ancestry.com
October 30,
RE: *** *** -- ***
To Whom It May Concern,
Thank you for forwarding Mr***’s complaint to usWe have carefully reviewed the
request and have the following response
At Ancestry, we strive to always provide excellent customer serviceWe realize that when a customer makes a purchase from us, they are making an investment in their family and we take this trust very seriouslyWe sincerely regret any frustration that Mr*** has experienced in this situation
Unfortunately, we have customers who have at one time or another neglected to cancel or simply forgotten that their membership would automatically renew after their free trialOur records indicate that Mr*** signed up for a day free trial membership on 10/13/His trial membership ran from 10/13/to 10/27/Per the Terms of service on our website, all of our subscriptions automatically-renew after the free trial membership
When signing up for a membership on Ancestry, users are required to confirm that they have viewed and accepted Ancestry Terms & ConditionsAdditionally, the registration process states multiple times that the subscription will automatically renew and provides the member with the information if they wish to cancel
Because of these terms, our members are responsible to cancel online, or by contacting us at our toll free number ###-###-#### prior to the renewal date if they do not wish to continue the subscription for the next billing periodAccording to our records, no online cancelation or phone call was ever received indicating Mr***’s desire to cancel until he called on 10/29/
Currently, the account has been canceled as of 10/29/so there will be no further renewals or chargesBecause we are committed to providing superior customer service, we have made an exception to our policies as they regard the membership and we are prepared to issue a refund in the amount of $Depending upon the payment method he used for this membership, it may take up to 3-days for this credit to become accessible within his financial institutionThe confirmation number for this transaction is:***-***-***
With this cancellation, Mr***’s access to the paid online databases will expire immediately and he will have no further billing from AncestryBecause we want him to have success with his family research, he will have continued access to the free resources on our site as a, “Registered Guest.”
If you have any questions regarding this or any other matters pertaining to Ancestry, please do not hesitate to contact us at ###-###-####
Sincerely,
Allison
Executive Response Team
Ancestry

Contact Name and Title: Riley, Executive Office Response TeamContact Phone: 1-800-262-3787Contact Email: [email protected] January 31, 2018RE: *** * *** -- *** To Whom It May Concern, Thank you for forwarding Ms***’s complaint to usAt
Ancestry, we are committed to providing excellent customer service and hold our customers’ satisfaction in the highest regard. We regret any frustration that Ms*** that this situation may have causedWe are sensitive to privacy concerns for living individuals and review removal requests on behalf of living persons, their immediate spouses, and their minor children, and if applicable, we remove content at our discretion. If Ms*** has records containing her information that she would like us to review for removal, we ask that she email us directly at [email protected] with the following information: The information as it appears exactly on our website.The URL address where her information is found on our website. Requests for removal will be dealt with in a reasonable timeframe. Ancestry does not control the original record, which may be publicly available through other sources after it is removed from AncestryLiving individuals need to contact the group or person with authority over the original record and the other sources to have the record removed from those systems. If you have any questions regarding this or any other matters pertaining to Ancestry.com, please do not hesitate to contact us at 1-800-262- RileyExecutive Response TeamAncestry

Revdex.com:
I am selecting to accept the response because it shows that hopefully they are making an attempt I think it took them a little long to get back, and a little disheartening that no one attempted to contact me directly However, I will still give them credit for at least replying with something I have emailed the email they provided as well Worst case if they become unresponsive, or unsupportive I will have to see if I can reopen the case or file a new one I am giving them the benefit of the doubt at the moment. Thank you Revdex.com for being the median to help get the process started
Sincerely,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Thank you
Sincerely,
*** ***

Contact Name and Title: Allison, Executive Office Response Team
Contact Phone: ###-###-####
Contact Email: ***@ancestry.com
January 27,
RE: *** and *** *** -- ***
To Whom It May Concern,
Thank you for forwarding Mrand Mrs***’s complaint to
usWe have carefully reviewed the request and have the following response
We as a company have our customers’ best interest at heartWe apologize for any inconveniences that have occurred from this situation
When canceling a subscription, we will often attempt to retain our customers by offering them three months of access for the price of oneFor some unknown reason, it doesn’t appear that this special offer was set up on Mrs***’s account and her cancellation was not submitted so the subscription continued to renew at the regular monthly rate
Because we are committed to providing superior customer service, we were prepared to issue a refund to Mrs*** in the amount of $for the charge that occurred after she tried to cancel her subscriptionThe confirmation number for this transaction is***-***-*** Depending on the payment method she used for this membership, please note that it may take up to 3-days for this credit to post to her account
Because we want Mrs*** to have success with her family research, we have added months of free access to our US Deluxe subscription to her accountThe free access will run from 1/27/through 4/27/The confirmation number for this subscription is:***-***-*** Because we have added this subscription with no payment information, it will cancel automatically on the last day of the subscriptionIf Mrs*** would like to continue with a subscription to Ancestry after that date she can give us a call or re-subscribe online
If you have any questions regarding this or any other matters pertaining to Ancestry, please do not hesitate to contact us at ###-###-####
Sincerely,
Allison
Executive Response Team
Ancestry

Complaint: ***
I am rejecting this response because: I have proof the money was taken out of my account and never refundedI have also sent them proof of this in the form of a screen capture (.jpg) file and sent it to themThey ignored my questioning to them on receiving the screen capture and have repeated themselves over and over without addressing my concerns.Here is the screen capture attachedPlease note May 15, 2015Thank you
Sincerely,
Christopher S***