Amsoil

The customer called at approximately 6:pm on April 7, 2015, to report receiving product code GLD3P rather than GLCCR Orders placed via the internet by customers go direct to the Distribution Center Our operator explained the order was properly completed as placed, that GLCCR could be sent out (and discussed pricing) and the GLD3P returned for credit That advice was not satisfactory and the customer called back A second operator confirmed the same information and offered to ship the new order freight-free and to credit the incorrect product on its return, which also was not satisfactory On April 8, a satisfactory resolution was reached when a supervisor contacted the customer and conveyed that GLCCR was being shipped to him that day, without charge, and that he could keep the GLD3P He thanked her and the call ended

The customer called at approximately 6:34 pm on April 7, 2015, to report receiving product code GLD3P rather than GLCCR.  Orders placed via the internet by customers go direct to the Distribution Center.   Our operator explained the order was properly completed as placed,...

that GLCCR could be sent out (and discussed pricing) and the GLD3P returned for credit.  That advice was not satisfactory and the customer called back.  A second operator confirmed the same information and offered to ship the new order freight-free and to credit the incorrect product on its return, which also was not satisfactory.  On April 8, a satisfactory resolution was reached when a supervisor contacted the customer and conveyed that GLCCR was being shipped to him that day, without charge, and that he could keep the GLD3P.  He thanked her and the call ended.