AMLI Residential

I have record that as a customer service gesture Mr [redacted] was given a credit to his account in the amount of $880, and he is satisfied Thank you, [redacted] Office

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID *** and find that this resolution is satisfactory to me
Sincerely,
*** ***

July 11, 2016 Ms. [redacted] Revdex.com Corporate Office 1005 La Posada Drive Austin, TX 78752 Re:          Complaint ID #[redacted] (Former Resident of AMLI Downtown) Dear Ms, [redacted]: AMLI has investigated Ms. [redacted] account and disagree with her assessment that she fulfilled the terms of her Selfernent Agreement she signed on Mayl8th. Ms. [redacted] requested to terminate her lease early at AMLI Downtown and move to move to another AMLI community. Ms. [redacted] signed an agreement for early lease termination. Per the terms of the agreement, Ms. [redacted] did not; 1) settle her account upon the terms indicated on the agreement; and 2) enter into a new lease for another AMLI apartment. Our records do not Indicate that Ms. [redacted] settled her account per the terms of the agreement and entered into a lease at another AMLI community. Ms_ [redacted] moved out on June 18th without entering into a lease with another AMLI community. Therefore, Ms. [redacted] owes rent per the terms of her original lease dated January 1, 2016, which states a re-let fee of 85% of one month's rent and rent responsibility until a new resident moves in. Fortunately, we were able to Mitigate some of Ms. [redacted] responsibility by re-renting her apartment for a move In of June 28th. Therefore, Ms. [redacted] owed rent until the new resident moved in of $343.00. Also Included on the Final Account Statement is Ms. [redacted] final utility bill, covering the period of 04/06/16 — 6/18/16 in the amount of $220.58. In her complaint, Ms. [redacted] is requesting a deposit refund in the amount of $1,059. As a result of the above, we respectfully decline Ms. [redacted] request for a refund, because she did not fulfill the terms of the Agreement, which renders the agreement void, and Ms. [redacted] owes AMLI $858.61. As a customer service, we are willing to provide an extension of the amount due, if Ms. [redacted] pays in full by July 31st. We are willing to reevaluate her final account statement, and review her account, if Ms. [redacted] can provide evidence she has entered into a lease at another AMLI community. In addition, if Ms. [redacted] would like to discuss payment plan opportunities, we welcome her to contact the office. We thank Ms. [redacted] for her residency at AMLI Downtown; we regret that she continues to be unhappy with this outcome. We wish the best for Ms. [redacted] in her future endeavors. Sincerely, [redacted] - Community Manager

To Whom It May Concern:   AMLI has addressed all issues with this resident and we believe the customer is now satisfied.   Thanks,   ______________________________________________________________________ Kaitlin [redacted], CAM AMLI Certified Manager 2015 CAMME Winner...

Focused on the Core Competency: Operations AMLI 900 | 900 S. Clark Street | Chicago, IL 60605 | 312.880.0900 Office | 312.566.0902 Fax ________________________________________________________________________

I have record that as a customer service gesture Mr. [redacted] was given a credit to his account in the amount of $880, and he is satisfied.    Thank you,   [redacted] Office