AMI - Advanced Management, LLC.

Dear [redacted],   In response to the complaint filed by Mr. [redacted], please accept this response.  First, our company, AMI-Advanced Management, LLC has had no interaction with Mr. [redacted] except as the agent of [redacted].  AMI takes all...

instruction from and acts only under authorization from the Association. Therefore, none of the acts Mr. [redacted] alleges were done by AMI.  However, to bring clarity to the situation, below is a summary of facts:   Mr. [redacted] purchased his home at [redacted] in approximately January 5, 2015.   The home is located within the [redacted] Master community and is subject to the recorded Master Declaration of Covenants, Conditions and Restrictions for Daybreak which requires that all owners obtain approval of the Design Review Committee before installing or changing landscaping.   On August 17, 2016 the Association contacted Mr. [redacted] because its records did not contain a request or approval of his landscaping.    On August 23, 2016 Mr. [redacted] responded via email that he did not keep copies of what he had originally submitted and didn’t have any approval documentation either.   On November 9, 2016, after searching for any submission made by Mr. [redacted], the Association advised him that they had no record of a submission and requested that he submit a new design review request with photos of the existing landscaping.   On December 28, 2016 after receiving no response from Mr. [redacted], the Association sent a follow up letter was sent to him again requesting that he submit a new design review request with photos of the existing landscaping.   On February 22, 2017 after continuing to receive no response from Mr. [redacted], the Association sent a letter to him advising him that a fine could be imposed if he did not address the issues. This fine is allowed pursuant to the Association’s policies.   On March 6, 2017, Mr. [redacted] submitted the requested design review form as well as photos as requested. These have been sent to the Design Review Committee for approval. The Committee that consists of Board Members of the [redacted] Master HOA (NOT AMI – Advanced Management) will review to decide if the plan complies with their standards. They have 45 days to review the fully submitted plans.   At this time no fines have been imposed against Mr. [redacted]’s account, he was only advised that they would be if he did not comply with his HOAs guidelines.    We are happy to work with all the homeowners but we do request that this complaint not only be removed but at the very least placed against the accurate entity of [redacted] Master Homeowners Association.   We are happy to submit all the written documents for your review if requested.   Thank you,   [redacted]
[redacted] AMI - Advanced Management, LLC.

In response to the complaint filed by [redacted], please accept this response.  First, our company, AMI-Advanced Management, LLC has had no interaction with [redacted] except as the agent of [redacted] HOA, Inc.  AMI – Advanced Management was not the entity that moved...

the funds from [redacted] account and has never had possession of said funds. The funds were collected by [redacted] bank for [redacted] HOA and held in a [redacted] account until refunded by the bank directly to the owner.  However, to bring clarity to the situation, below is a summary of facts: On August 15, 2017 the Association bank contacted us and informed us that the ACH processed in error and will be refunded to owners. On August 21, 2017 The owner [redacted] contacted our office via email with two questions. On August 22, 2017 [redacted] contacted our office at 2:20PM via phone and again at 3:36PM via phone.  Our office responded via phone at 4:35 PM and spoke to [redacted] providing the bank phone number and explaining we were not aware the bank had not refunded these funds and would help contact the bank for her as well. We emailed the owner back at 4:48PM answering the two questions from the day prior. On August 23, 2017 [redacted] called at 11:57AM and left voicemail and our team called back at 11:59AM and explained we will follow up with the bank but explained the funds are not in our possession they are in the [redacted] Bank possession which we do not have access to since it belonged to the HOA. Owner of AMI called [redacted] at 1:12PM and left at length message explaining above and apologizing that the owner has to go through this issue. The bank advised that owner must dispute the draft through their bank and all funds would be refunded immediately. This was not the same direction they initially gave. On September 6, 2017 The [redacted] bank had confirmed that all funds were in fact refunded back to the owner in August. This complaint should not have been filed again AMI since we never had access to the funds [redacted] has reported. We are glad to hear the bank has returned these funds.