Amerimag Services Inc

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me

Mr. [redacted]'s order was processed on January 12, 2017. All of our sales are done over the phone, none are made through a website. The customer speaks with two different people when the sale is processed. The sales person initiates the phone call, a supervisor then confirms the order and verifies the...

contract on tape for our records. During the conversation with all of our customers we give out our toll-free number twice, with the verifier requesting that the customer write the number for their personal records. The customer is given 10 business days from the date of their initial payment to call in to cancel their order. In the event of a phone cancellation the customer is provided a cancellation letter that we mail out to the customer. The customer then needs to sign, date and return the cancellation letter for our records. On the reverse side of the guarantee letter sent to the customer is the Federal Disclosure Letter. The cancellation policy is explained and allows the customer 10 business days to send a written cancellation. Our toll-free number is also included in the guarantee letter. If after 10 business days there has been no communication from the customer either via mail or our toll-free phone number the order is then considered valid and all magazines are purchased by our company for the consumer which are pre-paid for the entire five years of service. Consumers do have the option to change their magazines as often as they would like during their service, free of charge. Mr. [redacted] has never contact our office nor has any of our collection agents spoken with Mr. [redacted] since his account went into default. Although Mr. [redacted] did not contact our office concerning the charges to his account within the allotted time to cancel his account, we have cancelled Mr. [redacted]'s account at this time. Mr. [redacted] will receive no further billings or communications from our office in the future.

Mr.[redacted]'s order was processed June 28, 2016. The customer speaks with two different people when a sale is processed. A sales person initiates the phone call, a supervisor then confirms the order and verifies the contract on tape for our records. During the conversation we give out our toll-free...

number twice with the verifier requesting the customer write the number down. We send our customers a confirmation letter, a written guarantee, and also a Federal Disclosure letter. The customer is given 10 business days from the date of the initial payment to cancel their order. In the event of a phone cancellation the customer is provided a cancellation letter that has to be signed, dated, and returned. All of this is explained in the Federal Disclosure letter that we send out immediately after an order is confirmed. If after 10 business days there has been no communication from the customer then the order is considered valid and all magazines are purchased for the consumer which are pre-paid for the entire five year service. Customers do have the option to change magazines anytime free of charge. Mr. [redacted] did not contact our office within the 10 business days to cancel. He did, however, ask to be removed from reoccurring charges and asked to mail in his payments instead. Our company does not auto renew orders. Although Mr. [redacted] did not contact our office to cancel his account within the allotted time we have cancelled his account, but we cannot give a refund due to the length his account has been open. Mr. [redacted] will receive no further billings or communication from our office in the future.