AmeriEstate Legal Plan, Inc.

Revdex.com:
I have reviewed the response made by the business in reference to my concern, and find that this resolution is satisfactory to me.
However, the company did NOT contact me every step of the way as they stated.  I had witnesses to the fact that I repeatedly had to contact them for a status on my products and installation.  Only after I filed my complaint with the Revdex.com did this company contact me.  And it took 3 deliveries to get me the correct length wads for my blinds.

The customer ordered shutters and 1 honeycomb shade on 8/3/2016. The shutters were delivered to us the end of August and we're installed on September 2. We installed the shutters before the honeycomb shade arrived in order to try to provide the customer with better service. We normally wait until...

all the products are in to install the project. One shutter was manufactured incorrectly and was remade by the manufacturer. The shutter that was manufactured incorrectly was installed on September 21, along with the honeycomb shade. The honeycomb shade was manufactured 6 inches to short. It was remade and reinstalled on October 19. It did come with controls to long but those were reordered and federal expressed to the customer. We offer our clients quality Hunter Douglas products at a great value. Although there were errors made by the manufacturer we worked with the manufacturer to insure the issues were corrected. To minimize the inconvenience to our customer we made early evening appointments so she would not have to take time off work.At this point she has received the correct parts. To limit her inconvenience we set early evening appointments. We are sorry the customer is not happy with our service but at every step we contacted her when product arrived and set the installation appointments with her at a time and date she picked.

Hello, today I received the items I ordered from this business (Blind Corners)and I now consider this matter closed. Thanks to the Revdex.com for your help.Regards[redacted]